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Pennytel
4.4 from 1,193 reviews · View Statistics
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rohloffp
rohloffpSouth East Queensland, QLD
  • 2 reviews

Pennytel use only a PART of the Telstra network.

published

Bought a Pennytel plan for travelling Australia based on them using the Telstra network. What a MAJOR disappointment! VERY poor coverage away from the east coast of Australia. They claim to cover most Telstra service locations but we found very, very little coverage, and they are not transparent about it! My partner has a plan direct with Telstra and she gets coverage when my Pennytel plan most ties doesn't. DO NOT rely on a Pennytel plan for travel around Australia. Based on experience, they only service the east coast. Am searching for an alternate provider.

Value for Money
2/5
Customer Service
3/5
Pennytel
Pennytel Pennytel
rohloffp
rohloffp
Pennytel
Pennytel Pennytel
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Graham
Graham
  • 2 reviews
  • 2 likes

Disappointed

published

Unfortunately I had a issue with the sim card. Kept cutting out during calls and sim kept on resetting. Was told to clean sim card which I did but didn't change the outcome. Switched providers to Felix which I've had a awesome outcome with. In switching I was only a couple of days into a new month. Still getting charged the whole $30 which is poor form.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel
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Mark Bibby
Mark BibbyCentral Highlands and Goldfields, VIC

Very poor reception.

published

Using the Telstra network you would expect the same coverage but no because Telstra only sell a portion of their signal, not 100%.
Had to change back to Telstra to get a signal strong enough in Alfredton to be able hold a conversation with out drop outs. Same with data we had to use WiFi from the house to get data.

Value for Money
1/5
Customer Service
3/5
Pennytel
Pennytel Pennytel
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Zahra A.
Zahra A.
  • 2 reviews

I don’t recommend it at all!

published

Low signal everywhere! struggling play a video! Awful around CBD and really slow when you go further! I switched to another provider they charged me for another month for nothing!! I complained they said it’s our policy! Don’t recommend this rubbish at all

Value for Money
1/5
Customer Service
1/5
Pennytel
Pennytel Pennytel
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Mary
MarySydney, NSW
  • 4 reviews
  • 1 like

A bit slow

published

I found that when I am out and about, the data speed can be quite slow. However, the phone connections are good. I've experienced dropouts, but usually when driving hands-free.

Value for Money
3/5
Customer Service
3/5
Pennytel
Pennytel Pennytel
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PeterD
PeterDMid North Coast, NSW
  • 2 reviews

Inadequate signal strength

published

At all times the signal strength was at least one bar less than my previous provider. Moved on to iiNet (Vodaphone). Immediate improvement in signal strength. For this reason, I cannot recommend Pennytel.

Value for Money
1/5
Customer Service
3/5
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Lucy
LucyGreater Melbourne (Outer), VIC

Had to change immediately the worst service ever! Does not work with Apple imessage!

published

Had to change immediately the worst service ever! Rang support four times, could not fix the problem. Their system does not work with Apple imessage! This was an essential service I required. Apple support Genius told us PennyTel were not good, they tried it themselves and told us they had to change providers. recommend.

Value for Money
1/5
Customer Service
1/5
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Next

Bungled from beginning to end.

published

After being sent a sim card I couldn't use (I wanted to transfer my existing phone number, and they sent me a sim with a new number) I called to advise. They sent me a new sim card, which then couldn't be activated due to a technical glitch on their end. I gave up and went with a different provider. I was unpleasantly surprised to be charged for activating the first sim card (the one that I couldn't use). After THREE phone calls I finally got a refund.
Can't think of a worse customer experience to be honest.

Value for Money
1/5
Customer Service
1/5
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Awaysaway
AwaysawaySouth East Queensland, QLD
  • 3 reviews

Poor to no reception and awful message services.

published

Joined Pennytel bc they said I’d have good Telstra reception. Reception was awful and the arcane 101 missed call message system is useless in today’s world. Went back to TPG.

Value for Money
2/5
Customer Service
1/5
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jp88
jp88Sydney Surrounds, NSW
  • 3 reviews
  • 1 like

Forget them, move on to another Telco

published

Don't expect any service whatsoever. The don't reply to emails, or "contact us' forms in their website. And these days thier deals are not outsanding. As well as that, they throttle the connection.

Value for Money
3/5
Customer Service
1/5
Pennytel
Pennytel Pennytel
jp88
jp88

No worries, ported out already.

Pennytel
Pennytel Pennytel
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gerrard6
gerrard6Illawarra, NSW

Follow up review

published

I initially reviewed Pennytel on joining them and rated them a 4.4 but after being with them now for several years feel like I need to update my review. If you have a problem they don't want to know you. When you log an issue you get a ticket number so if you do not hear from them you can chase them up with this number - after 3 email requests for an update on the issue still not a word from them. If you are looking for service go elsewhere.

Value for Money
3/5
Customer Service
1/5
Pennytel
Pennytel Pennytel
gerrard6
gerrard6

Ticket 441338 - have also requested several times online for an update on this ticket as well as my direct emails requesting an update.

Pennytel
Pennytel Pennytel
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leave it for another 5 years

published

coverage went out and stayed out for 10 days, not really good enough, i switched to another tried and operating carrier, not yet up to capacity in my area, would leave of joining in my area till the carrier becomes better know

Value for Money
1/5
Customer Service
1/5
Pennytel
Pennytel Pennytel
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Omar
OmarVictoria
  • 3 reviews
  • 3 likes

Needs improvement

published

Classical scenario where I was low on data and they literally couldn't provide me with any solution.
I was 2 weeks away from my rolling date, and low on data. They could only provide me with 1GB top up on my 18GB plan, which is basically useless. Otherwise I would have to wait 2 weeks. They had no way to change my rolling date to be any sooner or to find a work around which is a bit silly for a modern operator. Disappointed, despite waiting on the phone call for them to talk to their specialists etc, as I expected better customer service.

Value for Money
3/5
Customer Service
1/5
Pennytel
Pennytel Pennytel
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Paul
Paul
  • 2 reviews

Dreadful Customer Service

published

Network has been down for 5 days and despite multiple calls and emails there has been no resolution. Not our handsets as they work at the next town. Why can’t Pennytel do some decent troubleshooting with Telstra to fix the issue? There appears to be no tech savvy staff on the help line. Stressful when trying to stay in touch with family in hospital.! Service has been faultless for 18 months, but 5 days off air is unacceptable, now transitioning to another provider.

Value for Money
5/5
Customer Service
1/5
Pennytel
Pennytel Pennytel
Paul
Paul

0417851232 and 0402552618

Pennytel
Pennytel Pennytel

Hi Paul,

Thank you for this. I will look into this today for you.

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klubear
klubearGreater Melbourne (Inner), VIC
  • 33 reviews
  • 27 likes

Nope.

published

I changed provider because I struggled with Optus signal ... ..now signal is worse!! And just to add insult to injury after submitting a query regarding this I am now left with out a phone service god knows why!
My payment details are recorded on my account. ...yet they have not used it..instead barred me. I can't even call to fix it!
I'm a single mum, have a chronic illness I'm and injured. I cannot be without a phone!
When I get time I will be changing providers.

Value for Money
1/5
Customer Service
1/5
Pennytel
Pennytel Pennytel
klubear
klubear

I CAN'T CALL!!
That is my problem!
Account number is 743134

Pennytel
Pennytel Pennytel
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Page 1 of 7

Questions & Answers

lee c.
lee c.asked

does Pennytel allow for 19 numbers for text.
with respect

3 answers
Oz Travellers
Oz Travellers

I don't know, suggest you contact Pennytel, real easy to talk to.

DLVR2U
DLVR2U

When u say "allow for 19 numbers for text" do u mean can u send the same text msg to 19 different numbers all at once ?

Pennytel
Pennytel Pennytel

Hi Lee,

19 numbers are considered Premium Service numbers, the person dialling or sms’ing the number pays for the call / sms itself and is at a premium rate for that service. The rate is not set by Pennytel as it is a third party number and service. Pennytel barr the ability to access these numbers due to the premium charges and to avoid bill shock for customers.

Regards,
Pennytel

Jennifer S.
Jennifer S.asked

We have had no ph service for 2 weeks , and had no satisfaction from the numerous calls we've put into pennytell?

1 answer
Pennytel
Pennytel Pennytel

Hi Jennifer, thanks for reaching out. We're here to help! We have sent you a message to assist.
- Pennytel.

Not happy customer
Not happy customerasked

Why can’t I send pictures using my iphone 8

2 answers
Peter
Peter

I know very little about smart phones, but my Nokia does send photo's.

Pennytel
Pennytel Pennytel

Thanks for reaching out. This may be a setting on your phone, we can assist with troubleshooting this for you.
We have sent you a message to get your Pennytel mobile details.

- The Pennytel Team

See all Pennytel questions

Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

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