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Pennytel
4.4 from 1,193 reviews · View Statistics
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rohloffp
rohloffpSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Pennytel use only a PART of the Telstra network.

published

Bought a Pennytel plan for travelling Australia based on them using the Telstra network. What a MAJOR disappointment! VERY poor coverage away from the east coast of Australia. They claim to cover most Telstra service locations but we found very, very little coverage, and they are not transparent about it! My partner has a plan direct with Telstra and she gets coverage when my Pennytel plan most ties doesn't. DO NOT rely on a Pennytel plan for travel around Australia. Based on experience, they only service the east coast. Am searching for an alternate provider.

Value for Money
2/5
Customer Service
3/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Included Data per Month15 GB
Pennytel
Pennytel Pennytel
rohloffp
rohloffp
Pennytel
Pennytel Pennytel
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Florence Haran
Florence HaranSydney, NSW

Still waiting for the replacement sim !!!!!

published

My network is not working so therefore I can not really comment until I get the replacemnt sim card.
Paolo who helped me organise he new sim was great and went up and beyond to help but if this is how long it takes to get a replacement then I don't know if I will still be a customer.

Value for Money
1/5
Customer Service
5/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
Pennytel
Ella MPennytel
Florence Haran
Florence Haran
Pennytel
Ella MPennytel
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Below Average

published

Had good network coverage to begin with, but after about a month, its dropped to zero bars on my phone at home, which is a real pain. Coverage is better in other places, but terrible at home. I queried this about 6 weeks ago and am still waiting for a reply. They are very slow replying to simple queries.

Value for Money
3/5
Customer Service
2/5
Local Reception
2/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$25.00
Pennytel
Ella MPennytel
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It's okay, Gympie area unreliable connection

published

I don't use my phone that often, and generally in the South-East QLD area the connection seems fine, but when I visit Gympie area, the connection is unreliable. That worries me, because the more remote you are, the more a phone becomes a lifeline. (Oh wow, they make you jump through so many hoops to post a review here.)

Value for Money
5/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$7.69
Included Data per Month1 GB
Pennytel
Ella MPennytel

Welcome to Pennytel and thank you for leaving us a review.

Kind Regards
The Pennytel Team

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vrxbeachboy
vrxbeachboy
  • 24 reviews
  • 10 likes

Not to bad but reception could improve.

published

The cost is ok and transfer was easy. However it seems like the reception is worse on Pennytel than regular telstra. It seems like the bandwidth for data and the signal strength are both limited on the telstra re sellers networks such as Pennytel I can easily compare this as I have a regular telstra sim card in my phone for work. I understand that the bandwidth should be limited but having the calls drop out due to what appears to be a lesser signal strength is very annoying but I guess you get what you pay for.

Value for Money
4/5
Customer Service
5/5
Local Reception
1/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month3 GB
Pennytel
Ella MPennytel
vrxbeachboy
vrxbeachboy

Acc:735859 Quakers Hill / Schofields NSW, Thanks

Pennytel
Ella MPennytel
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Poor reception

published

I changed from Vodafone hoping to get better coverage on the Telstra network. I live only 150 metres from a tower and reception is poor, like about 2 bars.(I got 5 on Vodafone) All around Perth reception is poor. Be changing out in under a month. Was a waste of time.

Value for Money
3/5
Customer Service
3/5
Local Reception
2/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$12.00
Included Data per Month0 GB
Pennytel
Ella MPennytel
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LynneS
LynneSMid North Coast, NSW
  • 2 reviews

JUST THE SAME

published

Mid North Coast NSW Pacific H'way blackspots, absolutely no reception. Bad reception at my home in Lakewood NSW. Part of Telstra so no surprise really. I was hopeful. BUT so much cheaper for the same deal as Telstra with same coverage or Optus with almost non-existent coverage at my home

Value for Money
4/5
Local Reception
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month4 GB
Pennytel
Ella MPennytel
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tigre
tigreAU
  • 6 reviews
  • 4 likes

Unexplained delays in SMSes and no response to support ticket

published

On 3 different occasions with 2 different senders, I had an unexplained delay in receiving SMSes by 35 minutes each time. I tried to contact Pennytel for support but they never responded to my support request.
When you sign up, you also get called by pushy Indian call centre operators if you don't activate your account within a certain period.

Value for Money
3/5
Customer Service
1/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Pennytel
Ella MPennytel
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Nic_Fuller
Nic_FullerSouth-Eastern Region, NSW
  • 4 reviews
  • 2 likes

Service is so very dubious that I cannot rely on it.

published

Grabben Gullen, NSW 2583 has incredibly poor coverage making farm/business life so very hard.
Are there any plans to improve this area?
Currently school children are unable to access the internet with their Google Classroom work.

Value for Money
4/5
Customer Service
4/5
Local Reception
3/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month10 GB
Pennytel
Ella MPennytel
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Nick Horn
Nick HornNarrabundah 2604, ACT

Good plan but max data rules not properly explained

published

Positives
1. This and other Pennytel mobile plans are well priced and generally well explained in its marketing.
2. Mobile reception is excellent.
3. Customer service is excellent. Each time I have contacted customer service I have spoken to a real person without delay and each time the immediate issue was dealt with promptly and satisfactorily.
Negatives
1. Our initial bill was incorrect. It applied a discount only to one account not both. Also the first bill after we changed our plan recently was incorrect (we were overcharged).
2. The charge for using data over the allowance seems punitive ($10 for 1 GB)
3. The charge for using data over the allowance is not advertised up front at all. This is deceptive.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$24.99
Included Data per Month10 GB
Pennytel
Ella MPennytel
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James
JamesSydney, NSW

Happy with performance so far No major hassles.

published

Happy with service no problems so far
Some drop out in Bathurst no service in drive through Blue Mountains downloads ok I use my home wifi for most of my downloada

Value for Money
4/5
Customer Service
3/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Pennytel
Ella MPennytel
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Ron Cugley
Ron CugleyGoulburn Valley, VIC

Phone review

published

I have had frequent dropouts with the phone, and the internet data wont load inside the house and is not fast enough thanks a part from that the service is not to bad

Value for Money
4/5
Customer Service
3/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$29.95
Included Data per Month5 GB
Pennytel
Ella MPennytel
Ron Cugley
Ron Cugley

720991

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Questions & Answers

lee c.
lee c.asked

does Pennytel allow for 19 numbers for text.
with respect

3 answers
Oz Travellers
Oz Travellers

I don't know, suggest you contact Pennytel, real easy to talk to.

DLVR2U
DLVR2U

When u say "allow for 19 numbers for text" do u mean can u send the same text msg to 19 different numbers all at once ?

Pennytel
Pennytel Pennytel

Hi Lee,

19 numbers are considered Premium Service numbers, the person dialling or sms’ing the number pays for the call / sms itself and is at a premium rate for that service. The rate is not set by Pennytel as it is a third party number and service. Pennytel barr the ability to access these numbers due to the premium charges and to avoid bill shock for customers.

Regards,
Pennytel

Jennifer S.
Jennifer S.asked

We have had no ph service for 2 weeks , and had no satisfaction from the numerous calls we've put into pennytell?

1 answer
Pennytel
Pennytel Pennytel

Hi Jennifer, thanks for reaching out. We're here to help! We have sent you a message to assist.
- Pennytel.

Not happy customer
Not happy customerasked

Why can’t I send pictures using my iphone 8

2 answers
Peter
Peter

I know very little about smart phones, but my Nokia does send photo's.

Pennytel
Pennytel Pennytel

Thanks for reaching out. This may be a setting on your phone, we can assist with troubleshooting this for you.
We have sent you a message to get your Pennytel mobile details.

- The Pennytel Team

See all Pennytel questions

Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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