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Pennytel
4.4 from 1,231 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Pros

Easy to switch over
Reliable connection
Great value for money

Reviews

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jessicabull
jessicabullGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 2 likes

Great service…would be better with data roll over

published

Reliable network coverage, no drop outs. I made the change from Aldi which once use to be a great option until the constant drop outs.
My only downfall is with Pennytel is that the unused data isn’t rolled over. This is something that an Aldi plan has as an advantage over Pennytel.

Value for Money
4/5
Customer Service
3/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Pennytel
Pennytel PennytelSend a private message
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Good for the farm

published

So far network has been 100% reliable with no dropouts that I have been aware of. Download speeds meet my expectations. Just as good as telstra, even in remote hilly location on the farm

Value for Money
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
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sternbeck
sternbeckHunter Region, NSW
  • 2 reviews

very good service from personel cant fault them at all

published

Yes the phone does drop out often mainly in morning to arvo but good nite time ,,, if I sit on my front verahanda facing east it doesnt fade out as much

Value for Money
5/5
Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$16.00
Included Data per Month3 GB
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Ruth S.
Ruth S.Central West, NSW

Great service

published

Price and service are great. Coverage is very widespread, no dropouts and great download speeds. Have recommended to many of my friends. Very happy all round. How do you do it for the price??

Value for Money
5/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.00
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longbourne
longbourneGreater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

Do not get back to you despite numerous promises to do so

published

I have for some months asked about money which was taken out of my credit card which I did not authorize. After ending emails and phone calls, no one has been able to answer my question or got back to me. This is very poor service. Very disappointing that staff do not keep their word to get back to you. My phone often drops out during phone calls as well.

Value for Money
4/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$12.00
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
longbourne
longbourne

Account number734774

Pennytel
Ella MPennytelSend a private message
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Damien
DamienNew South Wales
  • 5 reviews
  • 22 likes

Great Price! Terrible Support! Poor Quality! Poor Service!

published

Not the same PENNYTEL!!! Pennytel used to be amazing. It supported numerous VOIP functions and features that no longer exist. After paying over $80 I then found out this was a new company and the reason these features did not exist, is that they simply bought the domain name!!!
Very clever! Very misleading! >>> USE MYNETFONE ($$) OR SIPTALK ($) <<<

Value for Money
3/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$49.00
Included Data per Month3 GB
Pennytel
Ella MPennytelSend a private message
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Anthony S.
Anthony S.Central, TAS

Not good

published

Service excellent inLaunceston Data usage at lake leake very poor my residence data download speeds are very slow have to go elsewhere to pay bills or to do banking phone service lake leake ok

Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.95
Included Data per Month2 GB
Pennytel
Ella MPennytelSend a private message
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Angela
AngelaCentral Highlands and Goldfields, VIC

Performing very well as I expected it to

published

Reliable network coverage and no frequent dropouts. Download speeds are sufficiently fast. As a pensioner I am impressed by the efficiency provided by Pennytel at such a low cost to me.

Value for Money
5/5
Customer Service
4/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$18.00
Pennytel
Ella MPennytelSend a private message
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DAve
DAveCorowa
  • 2 reviews

no coverage at our home

published

We still get no coverage unless I go out and stand in the street. When we were away recently, we got good coverage , even on the ship that was way off the coast of Aus. It is much cheaper than the others.

Incentivised Review No
Plan TypePost-Paid with Phone
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
DAve
DAve

doesent matter if you have a map, I still get no coverage.

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Good Service

published

Phone is fine... still learning how to use it Coverage seems good and haven't had any drop-outs. Thirty words? I don't use thirty words in a week or a month even..

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
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Tony at Oberon NSW
Tony at Oberon NSWCentral West, NSW
  • 2 reviews
  • Verified

No problems with the mobile service but unhappy with handset sales.

published

I have been using the Pennytel $10.99 monthly plan since February 2019 after switching from Optus. It suits my needs and I'm happy with it. However, in August I took up their offer of purchasing a Nokia 3.2 handset for $186.75. For some reason, Pennytel sent me two handsets and debited my credit card for both. I arranged to return the unwanted one and get a refund. The goods were confirmed returned, but despite numerous enquiries by phone and email, have not yet, at 13 September, received the refund. Very frustrated and annoyed about this.

Value for Money
2/5
Customer Service
2/5
Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
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Susan M
Susan M
  • 3 reviews
  • 1 like

Better than the big providers

published

Our network coverage through the Telstra system has always been poor and unreliable. Pennytel reception is better, for less than half the cost, probably because their network is not oversubscribed. Easy to contact too.

Value for Money
4/5
Customer Service
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$16.00
Included Data per Month2 GB
Pennytel
Ella MPennytelSend a private message
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Mobile Phone Service Providers

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kauchter
kauchterTasmania
  • 2 reviews
  • 1 like

No coverage outback Qld

published

I cancelled because i didnt get coverage in areas i needed it when travelling though i could get coverage with telstra directly which is a pity. Telstra keep coverage for their own clients unless you in big city

Customer Service
4/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.00
Included Data per Month2 GB
Pennytel
Ella MPennytelSend a private message
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David
DavidHunter Region, NSW

Good service

published

We have no issues with Pennytell and are extremely pleased that we did make the decision to move our telephone requirements to them. We have no regrets and do not hesitate to recommend them to whomever.

Value for Money
5/5
Customer Service
4/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Pennytel
Ella MPennytelSend a private message
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Not really value for money

published

When there is no service majority of the time I haven’t really experienced any drop out of the network.
The speeds of data is very slow and I don’t think anything can be done

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.99
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Barbara B.
Barbara B.asked

Do you have an NBN plan

1 answer
Pennytel
Pennytel PennytelSend a private message
Carmy A.
Carmy A.asked

Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?

Thanks,

CA
.

1 answer
Pennytel
Pennytel PennytelSend a private message
Mark
Markasked

Hi
How and were to find the pennytel mobile app, I can’t find it the App Store .

1 answer
Pennytel
Pennytel PennytelSend a private message
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Details

About Pennytel

Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.

Some features of Pennytel mobile plans include:

  • SIM-only plans on the Telstra network.
  • No lock-in contracts.
  • Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.

Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.

You can also bundle mobile and Internet plans for a discount.

Points of praise:

  • Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
  • They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
  • Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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