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Pennytel
Pros
- 5 reviews
- 2 likes
Great service…would be better with data roll over
Reliable network coverage, no drop outs. I made the change from Aldi which once use to be a great option until the constant drop outs.
My only downfall is with Pennytel is that the unused data isn’t rolled over. This is something that an Aldi plan has as an advantage over Pennytel.
Good for the farm
So far network has been 100% reliable with no dropouts that I have been aware of. Download speeds meet my expectations. Just as good as telstra, even in remote hilly location on the farm
- 2 reviews
very good service from personel cant fault them at all
Yes the phone does drop out often mainly in morning to arvo but good nite time ,,, if I sit on my front verahanda facing east it doesnt fade out as much
Great service
Price and service are great. Coverage is very widespread, no dropouts and great download speeds. Have recommended to many of my friends. Very happy all round. How do you do it for the price??
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- 4 reviews
- 2 likes
Do not get back to you despite numerous promises to do so
I have for some months asked about money which was taken out of my credit card which I did not authorize. After ending emails and phone calls, no one has been able to answer my question or got back to me. This is very poor service. Very disappointing that staff do not keep their word to get back to you. My phone often drops out during phone calls as well.
Hi,
We are sorry to hear about your experience with us. Can you please provide us with your account, so we can looking to this for you. Thank you for taking your time out to write us a review and we appreciate the feedback....
Read more Kind Regards The Pennytel TeamAccount number734774
Thanks for the account number. We will have someone contact you.
Regards...
Read more Pennytel Team- 5 reviews
- 22 likes
Great Price! Terrible Support! Poor Quality! Poor Service!
Not the same PENNYTEL!!! Pennytel used to be amazing. It supported numerous VOIP functions and features that no longer exist. After paying over $80 I then found out this was a new company and the reason these features did not exist, is that they simply bought the domain name!!!
Very clever! Very misleading! >>> USE MYNETFONE ($$) OR SIPTALK ($) <<<
Hi Damien,
We are sorry to hear that you feel this way. Communication were sent out over the year letting the existing Pennytel customers about the VoIP service....
Read moreBut thank you for the Feedback. Kind Regards The Pennytel TeamNot good
Service excellent inLaunceston Data usage at lake leake very poor my residence data download speeds are very slow have to go elsewhere to pay bills or to do banking phone service lake leake ok
Hi Anthony,
Thanks for taking the time to leave a review. ...
Read more We are sorry to hear that you are having some service issues. You can speak to our Support team to see if there is anything we are able to assist with on our end to improve your service. Kind Regards The Pennytel TeamRelated Articles
Performing very well as I expected it to
Reliable network coverage and no frequent dropouts. Download speeds are sufficiently fast. As a pensioner I am impressed by the efficiency provided by Pennytel at such a low cost to me.
Hi Angela,
This is what we love hearing! ...
Read more It is so great to hear positive feedback such as yours. Kind Regards The Pennytel Team- 2 reviews
no coverage at our home
We still get no coverage unless I go out and stand in the street. When we were away recently, we got good coverage , even on the ship that was way off the coast of Aus. It is much cheaper than the others.
Hi Dave,
Sorry that you're having coverage issues. ...
Read more We do have a coverage map located on our website so you can check where and what type of coverage you will receive. We are sorry for any inconvenience that was caused. Kind Regards The Pennytel Teamdoesent matter if you have a map, I still get no coverage.
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Good Service
Phone is fine... still learning how to use it Coverage seems good and haven't had any drop-outs. Thirty words? I don't use thirty words in a week or a month even..
Hi Phil,
We are so happy to hear that you are enjoying your Pennytel service. ...
Read more Thanks for taking the time to leave a review. Kind Regards The Pennytel Team- 2 reviews
- Verified
No problems with the mobile service but unhappy with handset sales.
I have been using the Pennytel $10.99 monthly plan since February 2019 after switching from Optus. It suits my needs and I'm happy with it. However, in August I took up their offer of purchasing a Nokia 3.2 handset for $186.75. For some reason, Pennytel sent me two handsets and debited my credit card for both. I arranged to return the unwanted one and get a refund. The goods were confirmed returned, but despite numerous enquiries by phone and email, have not yet, at 13 September, received the refund. Very frustrated and annoyed about this.
Hi Tony,
We are really sorry to hear that you were having issues. ...
Read more We have had a look into this for you and can see that this has now been resolved. Is this correct? If not, please let us know and we would be happy to escalate this issue for you. Kind Regards The Pennytel TeamThe issue has not been resolved to my satisfaction. Pennytel has still not refunded me the $186.75 for goods which were not ordered, and which were returned in original packaging. I was told by your t...
Read moreeam member Jay, that the refund would be credited to my Pennytel account on the 11th October. I would have preferred the refund to be repaid in full into my Visa Card account, from where it was taken. After I have received my full refund, I would like my credit card details removed from your records, and to change my monthly service fee payments to B-pay. I am seriously considering cancelling my credit card to prevent this happening in future. Thank you for your response to my concerns.........Anthony W. Beuermann- 3 reviews
- 1 like
Better than the big providers
Our network coverage through the Telstra system has always been poor and unreliable. Pennytel reception is better, for less than half the cost, probably because their network is not oversubscribed. Easy to contact too.
Hi Susan,
So good to hear you are enjoying our reliable coverage. Thanks for choosing Pennytel!...
Read more Kind Regards, The Pennytel TeamFind out how Pennytel compares to other Mobile Phone Service Providers
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- 2 reviews
- 1 like
No coverage outback Qld
I cancelled because i didnt get coverage in areas i needed it when travelling though i could get coverage with telstra directly which is a pity. Telstra keep coverage for their own clients unless you in big city
Hi Kauchter,
We are sorry to see you leave, but thanks for your understanding. We wish you the best and have yourself a lovely day....
Read more Kind Regards, The Pennytel TeamGood service
We have no issues with Pennytell and are extremely pleased that we did make the decision to move our telephone requirements to them. We have no regrets and do not hesitate to recommend them to whomever.
Hi David,
We're happy that you made this great decision to join the Pennytel family. Thank you for your great feedback and have yourself an amazing day!...
Read more Kind Regards, The Pennytel TeamNot really value for money
When there is no service majority of the time I haven’t really experienced any drop out of the network.
The speeds of data is very slow and I don’t think anything can be done
Hi Adam,
Coverage can sometimes cause some issues and we can understand that this can be frustrating. ...
Read more We recommend using the coverage checker that we have linked below to see what you can expect in your area. If you are able to provide us with your account details, we’d be more than happy to look into this further for you. Kind Regards The Pennytel TeamQuestions & Answers
Do you have an NBN plan
Hi Barbara, thanks for reaching out.
Yes, we have NBN plans to suit every home, all with no lock-in contracts. You can view our NBN plans here https://pennytel.com.au/residential/#tab-2 or call our ...
Read morefriendly team on 1300 232 888 for more information and to get started.Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thanks,
CA
.
Hi Carmy,
Thank you for reaching out. ...
Read more Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, PennytelHi
How and were to find the pennytel mobile app, I can’t find it the App Store .
Hi Mark,
Thank you for reaching out. We are currently experiencing technical issues with our Pennytel App appearing in the App Store - we are currently working on getting it back into the Store, and ...
Get an answer from our members and Pennytel representatives
Details
About Pennytel
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
Category | Mobile Phone Service Providers |
---|---|
Network Used | Telstra |
International Roaming Offered | Yes |
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Thanks for your review, Jessica! We value your feedback and are glad to hear you’re enjoying your Pennytel Mobile Plan. We appreciate your feedback on data banking, this is a feature that we are looki...
Read moreng to incorporate in the future. All the best, The Pennytel Team