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Pennytel
4.4 from 1,185 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Paula
PaulaNorth-West & West coast, TAS
  • 3 reviews

very happy with pennytel

published

I have been with pennytel for quite a few years, and have also signed my son up to pennytel. His account is with mine. I pay both accounts. He is also very happy with your service.

Customer Service
5/5
Local Reception
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us.

- The Pennytel Team

This service is perfect

published

Great service helpful and friendly staff
Would never return to my previous supplier as this service is 110% better
This service is reliable and does not drop out and download speeds are okay

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!

Good coverage

published

Very good coverage.
Keep up the good work
The data is very good
Excellent service
Good customer service
Goodbye goodbye good bye
Good bye goodbye good bye good bye
Good bye goodbye good bye

Incentivised Review No
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!

cost effective

published

Network coverage is fine so far. Mind you, only been in Taswegia due to isolation of the state.
Data download speeds not tested as do not use. word word word word.

Value for Money
5/5
Customer Service
4/5
Pennytel
Pennytel Pennytel

Thanks for sharing your experience!
- The Pennytel Team

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Linden
LindenPerth, WA
  • 2 reviews

All the benefits without the hassles

published

I swapped over to Pennytel when my long term provider changed networks and left me with very poor rural coverage. On a recommendation of a friend who used to work for Telstra I took the plunge and have found the service absolutely seamless. Really happy to have made the change and would highly recommend others do the same. All the joys of great network coverage without the inevitable hassles of being with Telstra!

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for your review, Linden!
We value your feedback and are thrilled you’re enjoying your Pennytel Mobile Plan!

amenzone
amenzoneSydney, NSW
  • 7 reviews
  • 1 like

Great service....customer and signalwise.

published

Network coverage is good and no data drops. I went in for this mainly due to their voicemail service and their good reviews received. Easy to deal with and no hitches.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thanks for your review. We value your feedback and are thrilled you’re enjoying you Mobile Plan!

James Gatehouse
James GatehouseWide Bay-Burnett, QLD

All good

published

Easy to deal with, transparent with no crap. What you see is what you get, Very happy with plan and coverage and staff good. Tra la la la la la.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!

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Wish I heard of you sooner. Excellent.

published

Network coverage is excellent have not experienced any dropouts as of yet. Yes data download speeds are sufficiently fast. Very happy with Pennytel, I can call family in New Zealand

Customer Service
5/5
Local Reception
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!

Barb
BarbMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

PENNIES FROM HEAVEN

published

I have achieved incredible savings by switching to Pennytel. Their service is outstanding and I have not experienced any problems with mobile coverage or Internet. If you are considering switching to Pennytel, just do it! You will not be disappointed. Pennytel deserves 10 stars!

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Hi Barb,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying your Pennytel mobile service.
- Pennytel

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Terry C.
Terry C.South East Queensland, QLD
  • 2 reviews

Great Service

published

The android app is excellent for keeping an eye on usage. During the setup phase had occassion to call help line. The calls were answered quickly and the help was professional and HELPFULL.

Incentivised Review No
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!

Kaye
KayeWide Bay-Burnett, QLD
  • 2 reviews

All good no problems

published

Very happy with pennytel , no problems since moving to this service provider. This is a second phone & only used sparingly, & the cost of the plan suits us & Pennytel was very accommating in this regard , whereas our original provider was not willing to come anywhere near our requirements.

Value for Money
5/5
Transparency
5/5
Pennytel
Pennytel Pennytel

Thanks for your review, Kaye!
We value your feedback and are thrilled you’re enjoying your Pennytel Mobile Plan.

- The Pennytel Team

Does everything I need a more.

published

I have not had any problems with reliability to date, network coverage has been fine and the data download speeds have also been fine. I have not experienced any dropouts.

Value for Money
5/5
Local Reception
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review, Melly!

- The Pennytel Team

Mobile Phone Service Providers

Find out how Pennytel compares to other Mobile Phone Service Providers

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George
GeorgeCessnock NSW 2325
  • 2 reviews

I am blown away with Pennytel, TOP MARKS

published

I have two phones on one account. Changed to Pennytel one year ago and I can not fault them. Excellent service, excellent coverage great plans and saving heaps of money.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel
Ailsa M
Ailsa MGreater Melbourne (Inner), VIC
  • 2 reviews

110 out of 100 for customer support

published

I switched from Telstra to Pennytel today. Already I am blown away with the efficient and professional service provided by customer support. The process was so easy and professionally handled. I know already I have made the right choice.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel
ANN JOHN
ANN JOHNHunter Region, NSW

so far so good, we will see how we/you go when we drive off to the Snowy Mountains to see the grandkids

published

Good cover so far and very easy to move around no problems at all when dealing with your staff.
no drop outs
fast enough downloads for me and my husband John Douglas

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for sharing your experience!

Best wishes,
Pennytel

Page 1 of 10

Questions & Answers

Not happy customer
Not happy customerasked

Why can’t I send pictures using my iphone 8

2 answers
Peter
Peter

I know very little about smart phones, but my Nokia does send photo's.

Pennytel
Pennytel Pennytel

Thanks for reaching out. This may be a setting on your phone, we can assist with troubleshooting this for you.
We have sent you a message to get your Pennytel mobile details.

- The Pennytel Team

Graham
Grahamasked

Hey guys,

I don't want to write a negative review yet, but I've had nothing but problems with the sim card. Keep freezing and reloading Everytime I try and make a call or cuts me off during a call. It's not my phone as previous sim card with a rival worked. I've put in a ticket request but I didn't get a reply.

6 answers
Graham
Graham

Also my internet freezes over and over and over.

Barb
Barb

Hello dear Graham, I am so sorry and very surprised to read you are having problems with the Pennytel sim card. I dont know what "put in a ticket request" means - suggest you phone Pennytel and speak personally with one of their Staff. Request a new sim card too. Can't help you with your Internet freezing. Could it be the location you live? Best wishes, Barb.

Graham
Graham

Definitely not location I live in. I'm not that far from the CBD really. It never happened with my previous Sim. Sim card error message comes up and affects everything unfortunately.

Jaklyn H.
Jaklyn H.asked

Hi, just wondering if the 1GB plan covers MMS as well as SMS?

2 answers
Barbara A
Barbara A

Yes, all texts both MMS & SMS are unlimited provided they are made in Aust to Aust mobiles.
Hope this helps you make a decision.

It isn’t working for me on my
iPhone 8

See all Pennytel questions

Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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