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Pennytel
Pros
Reviewer Photos & Videos
- 2 reviews
Works well
Only need service for basic phone coverage and so far haven't found any place where I didn't have coverage. I live in regional NSW and travel frequently to SA without any noticable dropouts.
- 8 reviews
- 2 likes
Wont let you leave.
Transferred off a Pennytel plan back to Telstra and they won’t release the number over the weekend. They disconnected the number but won’t release number. So if you swap providers on the weekend you see screwed. Avoid these jokers, they have no idea
Hello, we’re really sorry that we have not met your expectations. The porting process is automated and electronic, where the information provided to the gaining carrier must match the details of the P...
Read moreennytel account holder. We can see that there were several attempts made by the gaining carrier, please be assured that we are investigating this further and our Head of Client Experience will reach out to you today to work through this with you. Thank you again for bringing this to our attention. Kind regards, The Pennytel Team
Nope thats incorrect, its not automatic and electronic. Your service representative, who did his best to help, forgot to put call on the mute on when he raised it to another level and they let the ...
Read morecat out of the bag saying it wont work over the weekend as the provisioning team was not contracted to work the weekends. Thanks for another lie however, clears it up for everyone! This is actually a security risk as the disconnection is automatic but the port is not. Its left me wife without a phone for 48 hours and unable to log into services with 2 step authentication that sent an SMS. Poor form alround and sounds like Pennytel is simply Pennypinching by not paying their provisioning people to be allocated to weekends. When my wife asked for a Manager to call at time, she was put on hold but then told, no, the manager wont speak to her, she needed to wait for a call on Monday. Again, the service guy was helpful but left stranded by no provisioning team and no support from ManagementThank you for taking the time to share your experience and provide these additional details. Please be assured that we understand how frustrating this is for you, and we feel the same. Porting is a Te...
Read morelco industry standard and is therefore out of our immediate control. The provisioning team is also in reference to the Wholesaler, not Pennytel directly. We understand that yesterday you spoke with our Head of Client Experience, and has worked through this with you. Again, we apologise for any inconvenience and please be assured that we are investigating this case further to help prevent this from happening in the future.
My best telco yet
I switched from moose, which was also excellent for me, because of the extra coverage, Optus v Telstra. I found the coverage in the country to be better, in general.
Thank you for the wonderful review and for taking the time to share your feedback with us!
- Pennytel
- 5 reviews
- 2 likes
Great service…would be better with data roll over
Reliable network coverage, no drop outs. I made the change from Aldi which once use to be a great option until the constant drop outs.
My only downfall is with Pennytel is that the unused data isn’t rolled over. This is something that an Aldi plan has as an advantage over Pennytel.
Thanks for your review, Jessica! We value your feedback and are glad to hear you’re enjoying your Pennytel Mobile Plan. We appreciate your feedback on data banking, this is a feature that we are looki...
Read moreng to incorporate in the future. All the best, The Pennytel Team
Find out how Pennytel compares to other Mobile Phone Service Providers
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- 9 reviews
- 3 likes
Dam Good
Living in rural area Penneytel has filled the coverage gaps that i was starting to get by my previous provider. No problems going overseas either costs are good rang the service number before going to see how it works and found them to be very helpful and polite.
I have now swapped my wife's phone over hope the coverage continues.
Thank you so much for the positive review, Mark! We love hearing from our customers – especially when our
services are able to make a positive difference to them.
Regards,
The Pennytel Team
- Verified
Great staff and excellent service.
I have no issues with coverage on our mobile phones or internet connections, using the Telsta network is an advantage. Data download speed is the same as my previous Telco.
In fairness, I believe that the $79 per month should indicate that it is for two mobiles and internet.
Thank you for the wonderful review and for taking the time to share your feedback with us, Geoff!
Regards,
The Pennytel Team
- 3 reviews
Perfect
Very happy with service and price and when I I ring the customer service team they are very polite and friendly and they understand what you want. Be happy to recommend them
Thank you for the wonderful review and for taking the time to share your feedback with us, Heather!
- The Pennytel Team
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- 2 reviews
Reliable
Great signal and service, excellent company to deal with. Set up was very easy. Everything worked straight away. The deal is inexpensive and suits my purpose. I really can’t find fault with anything.
We’re thrilled to hear you are enjoying your Pennytel Mobile Plan! Thank you for the wonderful review and for taking the time to share your feedback with us.
- Pennytel Team
- 3 reviews
Was a perfect changeover. Excellent.
Changeover to Pennytel was swift and efficient on the transition day. My wife was worried about losing her existing phone number in the changeover. We find that Telstra Network has the best most reliable network coverage.
Thank you for sharing your experience!
- Pennytel
Find out how Pennytel compares to other Mobile Phone Service Providers
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Perfect for me
I was using pay as you go but was always running out at inconvenient times. Now with Pennytel I have no concerns about emergencies or just general use. It's great.
Thank you for the wonderful review and for taking the time to share your feedback with us.
- Pennytel
Good Solid Account
I only needed a simple account and this has worked just great for me. No issues and just keeps on working The price is right and that makes 30 words
Thanks for the positive review, Paul!
- Pennytel
- 2 reviews
Great service
No dropouts
No noticeable speed difference to big provider.
Easy process to order sim and change to this provider.
Easy to use app to check data usage and excellent value for me.
Very pleased.
Thanks for your review. We value your feedback and are thrilled you’re enjoying your Pennytel Mobile Plan!
Regards,
Pennytel
Find out how Pennytel compares to other Mobile Phone Service Providers
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Hassle free service
We installed Pennytel mobile phone plus NBN in January. Todate we have had no issues with either service. Contact with Pennytel has been pleasant and they use best endeavour to resolve any issues. If lines are busy leave your contact details, they actually return your call.
Thank you for the wonderful review and for taking the time to share your feedback with us, Stuart!
Kind regards,
The Pennytel Team
- 2 reviews
- 1 like
Excellent trouble free phone usage
Phone usage is 100% reliable, never drops out.
Billing is always correct and reliable, always arrives on time.
I pay my monthly bill as soon as it comes and it's nice to always get a thank you reply email
When adding an extra phone to my account - it's good to talk direct to persons who actually know their job and arrange things without fuss
Thank you so much for your kind words, Russ. We really appreciate you taking the time out to share your experience with us!
Regards,
The Pennytel Team
- 4 reviews
- 2 likes
No customer service
Tried to contact customer service twice and you never hear back. Plan went dead mid month and was unable to get any response. Cheap, but you get what you pay for
Hi Nick,
Thank you for taking the time to share your feedback. We're sorry to hear that you have experienced issues with your Pennytel mobile plan. We’d love to try and make this right. We have sent ...
In follow up to this review, Pennytel has now reached out and discussed the issue and provided a service credit in the form of a free month. It's unfortunate I had to receive customer support via Pro...
Read moreduct Reviews vs their portal, however, they have acknowledged the issue, attempting to prevent it in the future, and provided some financial compensation. The Pennytel Client Experience rep that called me was very polite, informative, and very interested in making this situation right.The reviewer stated that an incentive was offered for this review
Questions & Answers
Do you have an NBN plan
Hi Barbara, thanks for reaching out.
Yes, we have NBN plans to suit every home, all with no lock-in contracts. You can view our NBN plans here https://pennytel.com.au/residential/#tab-2 or call our ...
Read morefriendly team on 1300 232 888 for more information and to get started.
Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thanks,
CA
.
Hi Carmy,
Thank you for reaching out. ...
Read more Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, Pennytel
Hi
How and were to find the pennytel mobile app, I can’t find it the App Store .
Hi Mark,
Thank you for reaching out. We are currently experiencing technical issues with our Pennytel App appearing in the App Store - we are currently working on getting it back into the Store, and ...
Get an answer from our members and Pennytel representatives
Details
About Pennytel
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Telstra |
| International Roaming Offered | Yes |
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Thank you for sharing your experience!
- The Pennytel Team