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Pennytel
4.4 from 1,193 reviews · View Statistics
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Reviews

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Not as good as Optus

published

I have experienced a lot of drop outs. The coverage outback is not what I expected.
Downloads are somewhat slower than my previous supplier and drop outs are frequent changing to 3G all the time.

Value for Money
4/5
Customer Service
3/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$32.00
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pete b.
pete b.Sydney, NSW

if you pay peanuts you get monkeys

published

the prices are unbeatable but expect poor service and to be lied to. for the price i put up with them. their mobile signal is as good as telstra but better than vodaphone

Value for Money
4/5
Customer Service
1/5
Local Reception
5/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$11.00
Included Data per Month1 GB
Pennytel
Ella MPennytel
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sam
samGippsland, VIC
  • 3 reviews
  • 1 like

probably the wrong time for a review

published

As we are experiencing long periods of no service because of Telstra's upgrades and have been for at least two weeks we cannot give a positve review. We have no problems with pennytel and are happy with you but maybe a review request would be better when the Telstra upgrades are finally finished
Thanks

Syd Miller

Value for Money
5/5
Customer Service
4/5
Local Reception
1/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!

Good coverage but overcharged

published

Firstly, I have been very happy with the reliability and coverage on the Telstra network that I've received using my Pennytel SIM card.

There has been a problem, however. When I signed up in June 2020, there was a promotion offering 15% off for the first six months. The 15% discount was correctly applied for the first two months, but I've since been charged full price. I complained to Pennytel and was told they would look into this, but that was several weeks ago and nothing has happened since. My follow-up email has not been answered. So, check your bill!

Value for Money
5/5
Customer Service
3/5
Local Reception
5/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Pennytel
Ella MPennytel
Matthew
Matthew
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Shane
ShanePerth, WA

It is ok for the price. I need certain things you do not provide.

published

Unfortunately I use mms a lot for work. So it was going to cost me too much. I also work on a farm when I am home and need wifi phone and my SD card for storage. Pennytel was not the right option for one of my phones

Value for Money
4/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$29.95
Included Data per Month20 GB
Pennytel
Ella MPennytel
Shane
Shane

Thank you.. We have kept one phone number with you

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Mark
MarkSouth-Eastern Region, NSW
  • 2 reviews

Telstra Network poor in Surf Beach 2536

published

Telstra Network poor in Surf Beach 2536
Coverage was better with Optus
Oddly enough signal appears to be boosted on weekends
Very happy with plan cost only $16 per month
Thirty words woo hoo

Value for Money
5/5
Customer Service
4/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month3 GB
Pennytel
Ella MPennytel
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Anthony S.
Anthony S.Central, TAS

Not good

published

Service excellent inLaunceston Data usage at lake leake very poor my residence data download speeds are very slow have to go elsewhere to pay bills or to do banking phone service lake leake ok

Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.95
Included Data per Month2 GB
Pennytel
Ella MPennytel
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Not Applicable
Not ApplicableGreater Melbourne (Inner), VIC
  • 11 reviews
  • 5 likes

Get what you pay for

published

Technical service is okay (considering its Telstra, not Pennytel). No option for international MMS bundle. Don't understand privacy and spam. "We're here to help" is a contradiction in terms. No option to remove from "Marketing" emails, might have to look elsewhere because of this single issue.

Value for Money
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month10 GB
Pennytel
Ella MPennytel
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DAve
DAveCorowa
  • 2 reviews

no coverage at our home

published

We still get no coverage unless I go out and stand in the street. When we were away recently, we got good coverage , even on the ship that was way off the coast of Aus. It is much cheaper than the others.

Incentivised Review No
Plan TypePost-Paid with Phone
Included Data per Month1 GB
Pennytel
Ella MPennytel
DAve
DAve

doesent matter if you have a map, I still get no coverage.

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Some issue in rural areas

published

On a recent trip through wheat belt Western Australia , we had no signal coverage whereas our other Telstra phone had mostly good signal . We are not satisfied with the Pennytel coverage and intend moving this number back to Telstra .

Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month4 GB
Pennytel
Ella MPennytel
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kauchter
kauchterTasmania
  • 2 reviews
  • 1 like

No coverage outback Qld

published

I cancelled because i didnt get coverage in areas i needed it when travelling though i could get coverage with telstra directly which is a pity. Telstra keep coverage for their own clients unless you in big city

Customer Service
4/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.00
Included Data per Month2 GB
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!
roscoe
roscoeSouth East Queensland, QLD
  • 6 reviews
  • 1 like

Great Price However

published

I changed to Pennytel as their pricing is incredible compared to the big player. However I has been disappointing in coverage. Data downloads I don't care about just pure coverage. We live in Cleveland Qld which should give us a better service.

Value for Money
5/5
Customer Service
5/5
Local Reception
2/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month2 GB
Pennytel
Ella MPennytel
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Keith Norris
Keith NorrisSydney, NSW

Satisfied Customer

published

Meets my requirements - at this stage I'm getting the service I am paying for, no mean feat in this day and age. Pending country travel will be the true test.

Value for Money
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$29.00
Included Data per Month10 GB
Pennytel
Ella MPennytel
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Stephen S
Stephen SCanberra
  • 2 reviews
  • 1 like

Great, but beware Travel Packs

published

They're fine for local purposes, the price is right, and I haven't noticed any diminution in coverage.

But I give fair warning. Do not under any circumstances try to use their Travel Packs, which do as they please, when they please. Remove the Pennytel SIM, and try some other option.

Eventually, Australia will get proper Google Fi or similar. Eventually.

Value for Money
4/5
Customer Service
3/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$11.00
Included Data per Month1 GB
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!
Wai
WaiGreater Melbourne (Metropolitan), VIC

Poor mobile reception and out of service area.

published

The reception is poor in areas of Richmond train station and Southern Cross Station. Data download is less than 50b/sec.

Also the mobile often display out of service area in building on King Street of CBD, which should not happen for Telstra network.

I would appreciate if you would investigate and advise.

Regards,
Wai-Kong Choi

Value for Money
3/5
Customer Service
3/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month2 GB
Pennytel
Ella MPennytel
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Questions & Answers

lee c.
lee c.asked

does Pennytel allow for 19 numbers for text.
with respect

3 answers
Oz Travellers
Oz Travellers

I don't know, suggest you contact Pennytel, real easy to talk to.

DLVR2U
DLVR2U

When u say "allow for 19 numbers for text" do u mean can u send the same text msg to 19 different numbers all at once ?

Pennytel
Pennytel Pennytel

Hi Lee,

19 numbers are considered Premium Service numbers, the person dialling or sms’ing the number pays for the call / sms itself and is at a premium rate for that service. The rate is not set by Pennytel as it is a third party number and service. Pennytel barr the ability to access these numbers due to the premium charges and to avoid bill shock for customers.

Regards,
Pennytel

Jennifer S.
Jennifer S.asked

We have had no ph service for 2 weeks , and had no satisfaction from the numerous calls we've put into pennytell?

1 answer
Pennytel
Pennytel Pennytel

Hi Jennifer, thanks for reaching out. We're here to help! We have sent you a message to assist.
- Pennytel.

Not happy customer
Not happy customerasked

Why can’t I send pictures using my iphone 8

2 answers
Peter
Peter

I know very little about smart phones, but my Nokia does send photo's.

Pennytel
Pennytel Pennytel

Thanks for reaching out. This may be a setting on your phone, we can assist with troubleshooting this for you.
We have sent you a message to get your Pennytel mobile details.

- The Pennytel Team

See all Pennytel questions

Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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