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Pennytel
4.4 from 1,094 reviews · View Statistics

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Teneil

TeneilDarling Downs, QLD

  • 2 reviews

Simple!

published

Pennytel is a good, no frills service. Signing up was hampered by website errors and because I live rurally, service isn't always great but all my dealings with them have been easy and friendly. They get the job done!

Value for Money
Customer Service

Service

published

Living in an isolated area the service is generally good with only minimal internet service dropout. Not enough to bother me too much. My primary use is for phone calls.The staff at Pennytel are fantastic. Thanks.

Value for Money
Customer Service
EDDIE

EDDIEEyre Peninsula, SA

  • 3 reviews

Seems ok at the moment.

published

Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.

Value for Money
Customer Service
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sternbeck

sternbeckHunter Region, NSW

  • 2 reviews

very good service from personel cant fault them at all

published

Yes the phone does drop out often mainly in morning to arvo but good nite time ,,, if I sit on my front verahanda facing east it doesnt fade out as much

Value for Money
Customer Service
Sharon B.

Sharon B.Western Australia

Easy to setup, worked beautifully

published

Pennytel sent sim card really quickly, was easy to set up, had much better reception than my previous Optus (had been with for years until service became unreliable). Use phone as a hotspot and this also worked beuatifully and was easy to connect. Overseas inclusions were great, all inclusions were very good value.
Unfortunately, there was no data rollover and so I changed to another provider on the Telstra network (not Telstra, they are overpriced).
Overall, Pennytel would have been my provider of choice but for the rollover. I chose them based on the very good (deserved) reviews.

Value for Money
Customer Service
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Robert K

Robert KSoutheast, SA

  • 3 reviews
  • 1 like

Account issue resolved.

published

I had an account issue and when I got on to the right person my issue was resolved in a very timely manner. Thanks to the team at Pennytel for your help. Happy with my phone coverage as I live in the country and no problems concerning drop-outs. Happy also to learn that the customer service team is now in Australia, so when you need to contact Pennytel you are talking to someone in Australia & not someone from overseas who lives on a farm with chickens and duck noises in the background.

Value for Money
Customer Service
Marty

Marty

  • 4 reviews

Wonderful service I’m very happy

published

Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.

Value for Money
Customer Service

Cheap Rates

published

No problems with making or receiving calls
Internet speed is OK
Major problem with gaining access to account to see total data usage on a daily basis and have to login every time!

Incentivised ReviewNo
Sooz

SoozMid North Coast, NSW

Perfect for me

published

The Network coverage in our area can be intermittent but in general I’m reasonably satisfied with service. I haven’t had any trouble with downloads and speed of downloading hasn’t been an issue.

Value for Money
Customer Service
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Alison P.

Alison P.Mid North Coast, NSW

good

published

have only been with you 2 months, no drop outs, don't use data much but seems to be of acceptable speed. Don't use data much away from home. Phone coverage is good away from home locally

Local Reception
Incentivised ReviewNo

I got what I wanted in switching.

published

I switched to Pennytel after difficulties with my previous service - insufficient data at a reasonable price. My plan with Pennytel gives me that. Pennytel has good network coverage for my needs. Download speeds for hot-spotting could be better.

Value for Money
Customer Service
Ruth S.

Ruth S.Central West, NSW

Great service

published

Price and service are great. Coverage is very widespread, no dropouts and great download speeds. Have recommended to many of my friends. Very happy all round. How do you do it for the price??

Value for Money
Local Reception
Peter

PeterCanberra

  • 2 reviews
  • 1 like

Good value

published

Coverage seems ok for our area. We are a long way from any tower. Download speeds are quite good and I appreciated the extra data included in my basic package.

Value for Money
Incentivised ReviewNo
Plan TypePre-Paid Sim Only

wonderful service

published

no problems so far its been bloody terrific.i dont use data much at all so cant really comment on data use but the coverage has been great well done pennytel

Value for Money
Customer Service
Bill M.

Bill M.Mid North Coast, NSW

Economical and reliable

published

Good price, coverage seems ok, reasonable service coverage compared to others. We are on a seniors card special plan and it suits our circumstances. We also travel a fair bit and havnt encountered any significant problems with Pennytel

Value for Money
Customer Service
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Questions & Answers

Roger

Rogerasked

I am currently with Telstra. ? If I change to Pennytel can I still have a post paid service. Billed monthly and auto-deducted.

1 answer
J Marsh
J Marsh

I receive a post paid service with pennytel. Billing can be set up in lots of ways, but mine is auto deducted.

BTW, I love how you can ring and speak to a person if you want to change plan size.

It is easy to log into your account online to check your plan, data usage etc

So glad to have moved from T******

bcollie

bcollieasked

When will Pennytel make WiFi calling available?

3 answers
Alison P.
Alison P.

Sorry can't help you with that question. I don't use it for that.

bcollie
bcollie

I thought there Pennytel reps on this page

Pennytel
Brendon H.Pennytel

Hi Bcollie,

This is something that the big boys have to release into our systems. We are currently aiming to have this complete sooner rather than later.

We will announce on our socials once it is available.

Regards,
Brendon

Joseph

Josephasked

I have got 2 Galaxy A71 4G, living in Caspian Circuit, Point Cook, Victoria and I have got lots of problems (call drops constantly inside or outside the house) with other Telco that operates under Optus.
I already contact Samsung support and they told me phone is fine.
I would like to know if is a problem with the distance from the towers or I live in the black spot and doesn't matter with company I'm with I got the same problem. Do I need any Booster?
I know Telstra got the best coverage. Could you please tell me your opinion?
Kind Regards
Joseph Lobo

4 answers
Pennytel
Brendon H.Pennytel

Hi Joseph,

According to our coverage map we have full 4G coverage there. You could purchase one of our low end plans to trial this if you would like. My advice would be to trial first and see if the Telstra tower has better coverage than the current Optus sim. This does happen and is more common than you think - If that is still a problem then putting a booster in the house definitely helps. I personally live in a little bit of a black spot and used a booster on my roof and have not had any issues since.

Let me know if you need anything else Joseph.

Cheers,

Brendon

Joseph
Joseph

Hi Brendon
Thank you very much for your response.
I will follow your advice and I'm going to contact Pennytel.
Kind regards
JLobo

Joseph
Joseph

Hi Brendon
Thank you for your information, and I would like to inform that all the problems I had with my Galaxy A71 stopped since I change the network.
Now I am with PENNYTEL and I m very happy. No more drop calls and the voice is clear. My 2nd phone is now waiting for a PENNYTEL SIM card.
Thank you very much
JLobo

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Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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