Reviewer Photos & Videos
No customer service
Tried to contact customer service twice and you never hear back. Plan went dead mid month and was unable to get any response. Cheap, but you get what you pay for
The reviewer stated that an incentive was offered for this review
I give you 4 stars, because 5 would be perfection. no one or any entity is perfect. Pennytel however come damn close,
I have found/had no problems with the network. No problems with download either. In fact all is well with the service. Cheap efficient and reliable. One can't ask for anything more,
Unfortunately I had a issue with the sim card. Kept cutting out during calls and sim kept on resetting. Was told to clean sim card which I did but didn't change the outcome. Switched providers to Felix which I've had a awesome outcome with. In switching I was only a couple of days into a new month. Still getting charged the whole $30 which is poor form.
Reasonable reception in poor areas
Only one bar of reception at home. Have to rely on wifi calling. Otherwise very hapy with the service. Can reception be improved? I asmit the tevious carrier was no better
Very poor reception.
Using the Telstra network you would expect the same coverage but no because Telstra only sell a portion of their signal, not 100%.
Had to change back to Telstra to get a signal strong enough in Alfredton to be able hold a conversation with out drop outs. Same with data we had to use WiFi from the house to get data.
A bit slow
I found that when I am out and about, the data speed can be quite slow. However, the phone connections are good. I've experienced dropouts, but usually when driving hands-free.
The hassle is if you have to make phone contact with PennyTel, the response to my query was, the next day call, from PennyTel. A call back is better than none! However had I known about that to start with, I wouldn't have joined PennyTel
Had to change immediately the worst service ever! Does not work with Apple imessage!
Had to change immediately the worst service ever! Rang support four times, could not fix the problem. Their system does not work with Apple imessage! This was an essential service I required. Apple support Genius told us PennyTel were not good, they tried it themselves and told us they had to change providers. recommend.
Very good provider.
I think Pennytel offer a great product at a very affordable price however l have been trying to correct the spelling of my Christian name since day 2 of my opening my account with Pennytel. I continue to be told the spelling has been correct but l still receive emails titled to Sheryl not
Once again please correct the spelling of my name. CHERYL not SHERYL.
My Experience with Pennytel
I am about to leave Pennytel. Their phone response time is excellent and extremely helpful.
The only problem I had was that I was previously with Optus on a 1 GB data plan.
I found that with Pennytel the 1 GB data limit was insufficient and each month I had to request a top up, which I add was extremely prompt. I can't explain that the 1 GB plan was sufficient however not with Pennytel.
Great Mobile, Shame About The Extra Date Cost
Mobile service is really good and reliable being part of the Telstra network. Price for the small plan is very competitive and matches, if not beats most of the competition. Downside: The charge $10 for 1 gigabyte of extra data which is the same as the monthly plan. Most telcos charge the same but do they realise what customers think of the cost? $10 per extra gigabyte is taking advantage of the customer.
Pennytel is a good, no frills service. Signing up was hampered by website errors and because I live rurally, service isn't always great but all my dealings with them have been easy and friendly. They get the job done!
leave it for another 5 years
coverage went out and stayed out for 10 days, not really good enough, i switched to another tried and operating carrier, not yet up to capacity in my area, would leave of joining in my area till the carrier becomes better know
Easy to setup, worked beautifully
Pennytel sent sim card really quickly, was easy to set up, had much better reception than my previous Optus (had been with for years until service became unreliable). Use phone as a hotspot and this also worked beuatifully and was easy to connect. Overseas inclusions were great, all inclusions were very good value.
Unfortunately, there was no data rollover and so I changed to another provider on the Telstra network (not Telstra, they are overpriced).
Overall, Pennytel would have been my provider of choice but for the rollover. I chose them based on the very good (deserved) reviews.
Classical scenario where I was low on data and they literally couldn't provide me with any solution.
I was 2 weeks away from my rolling date, and low on data. They could only provide me with 1GB top up on my 18GB plan, which is basically useless. Otherwise I would have to wait 2 weeks. They had no way to change my rolling date to be any sooner or to find a work around which is a bit silly for a modern operator. Disappointed, despite waiting on the phone call for them to talk to their specialists etc, as I expected better customer service.
Questions & Answers
Do you have an NBN plan
Hi Barbara, thanks for reaching out.
Yes, we have NBN plans to suit every home, all with no lock-in contracts. You can view our NBN plans here https://pennytel.com.au/residential/#tab-2 or call our ...friendly team on 1300 232 888 for more information and to get started.
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thank you for reaching out. ...Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, Pennytel
How and were to find the pennytel mobile app, I can’t find it the App Store .
Thank you for reaching out. We are currently experiencing technical issues with our Pennytel App appearing in the App Store - we are currently working on getting it back into the Store, and ...
Get an answer from our members and Pennytel representatives
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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