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Pennytel

Pennytel (page 2 of 10)

4.4 from 1,231 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Pennytel

Pros

Easy to switch over
Reliable connection
Great value for money

Reviews

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Sharon B.
Sharon B.Western Australia

Easy to setup, worked beautifully

published

Pennytel sent sim card really quickly, was easy to set up, had much better reception than my previous Optus (had been with for years until service became unreliable). Use phone as a hotspot and this also worked beuatifully and was easy to connect. Overseas inclusions were great, all inclusions were very good value.
Unfortunately, there was no data rollover and so I changed to another provider on the Telstra network (not Telstra, they are overpriced).
Overall, Pennytel would have been my provider of choice but for the rollover. I chose them based on the very good (deserved) reviews.

Value for Money
5/5
Customer Service
5/5
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Robert K
Robert KSoutheast, SA
  • 3 reviews
  • 1 like

Account issue resolved.

published

I had an account issue and when I got on to the right person my issue was resolved in a very timely manner. Thanks to the team at Pennytel for your help. Happy with my phone coverage as I live in the country and no problems concerning drop-outs. Happy also to learn that the customer service team is now in Australia, so when you need to contact Pennytel you are talking to someone in Australia & not someone from overseas who lives on a farm with chickens and duck noises in the background.

Value for Money
5/5
Customer Service
5/5
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Marty
Marty
  • 4 reviews

Wonderful service I’m very happy

published

Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.

Value for Money
5/5
Customer Service
5/5
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Sooz
SoozMid North Coast, NSW

Perfect for me

published

The Network coverage in our area can be intermittent but in general I’m reasonably satisfied with service. I haven’t had any trouble with downloads and speed of downloading hasn’t been an issue.

Value for Money
5/5
Customer Service
5/5
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Alison P.
Alison P.Mid North Coast, NSW

good

published

have only been with you 2 months, no drop outs, don't use data much but seems to be of acceptable speed. Don't use data much away from home. Phone coverage is good away from home locally

Local Reception
5/5
Incentivised Review No
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I got what I wanted in switching.

published

I switched to Pennytel after difficulties with my previous service - insufficient data at a reasonable price. My plan with Pennytel gives me that. Pennytel has good network coverage for my needs. Download speeds for hot-spotting could be better.

Value for Money
4/5
Customer Service
5/5
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Ruth S.
Ruth S.Central West, NSW

Great service

published

Price and service are great. Coverage is very widespread, no dropouts and great download speeds. Have recommended to many of my friends. Very happy all round. How do you do it for the price??

Value for Money
5/5
Local Reception
5/5
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Peter
PeterCanberra
  • 2 reviews
  • 1 like

Good value

published

Coverage seems ok for our area. We are a long way from any tower. Download speeds are quite good and I appreciated the extra data included in my basic package.

Value for Money
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
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wonderful service

published

no problems so far its been bloody terrific.i dont use data much at all so cant really comment on data use but the coverage has been great well done pennytel

Value for Money
4/5
Customer Service
4/5
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Not as good as Optus

published

I have experienced a lot of drop outs. The coverage outback is not what I expected.
Downloads are somewhat slower than my previous supplier and drop outs are frequent changing to 3G all the time.

Value for Money
4/5
Customer Service
3/5
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Bill M.
Bill M.Mid North Coast, NSW
  • 2 reviews
  • 1 like

Economical and reliable

published

Good price, coverage seems ok, reasonable service coverage compared to others. We are on a seniors card special plan and it suits our circumstances. We also travel a fair bit and havnt encountered any significant problems with Pennytel

Value for Money
4/5
Customer Service
4/5
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Larry
LarrySydney, NSW
  • 2 reviews

Scam promo offer

published

Did not get free month as advertised in the Valentine’s Day promo. Feeling ripped off as we signed up within the designated promo time frame. We feel this a scam

Value for Money
2/5
Customer Service
2/5
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Michael Ryan
Michael Ryan
  • 4 reviews

Good Service

published

Very happy with service overall. Very good phone cover . Good internet speed. Affordable , reliable. Really like the service if any need to contact one gets to speak to a real person.

Value for Money
5/5
Customer Service
5/5
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All good so far.

published

Coverage OK, but I haven't yet tested it in my frequent regional visits. I am recommending to all my mates when they complain about their bills. I have no complaints.

Value for Money
5/5
Customer Service
4/5
Pennytel
Ella MPennytelSend a private message
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MY TIME WITH PENNYTEL

published

Service is Great. About a week ago my phone had no service, time and date was wrong but it returned to normal sometime later. I recommend your service to anyone.

Value for Money
5/5
Customer Service
4/5
Pennytel
Ella MPennytelSend a private message
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Good provider

published

Network coverage is good because it uses Telstra towers. That means it works in the outback by and large.
It is real value for money and support staff are responsive, easy to contact and pleasant to interact with. Our bills have dropped from roughly $250 per month to just $60.

Value for Money
5/5
Customer Service
5/5
Pennytel
Ella MPennytelSend a private message
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Yuri
YuriIsabella Plains 2905, ACT
  • 4 reviews

Right plan, right price

published

Moved to Pennytel after Telstra "helpfully" decided to scrap our plan and replace it with a more expensive one that gave us increased data download that we would never come close to using. We're now paying 50% of what we used to for a plan that meets our needs. They mostly use Telstra infrastructure, so our coverage is pretty much the same.

Value for Money
4/5
Local Reception
5/5
Incentivised Review No
Pennytel
Ella MPennytelSend a private message
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Florence Haran
Florence HaranSydney, NSW

Still waiting for the replacement sim !!!!!

published

My network is not working so therefore I can not really comment until I get the replacemnt sim card.
Paolo who helped me organise he new sim was great and went up and beyond to help but if this is how long it takes to get a replacement then I don't know if I will still be a customer.

Value for Money
1/5
Customer Service
5/5
Pennytel
Ella MPennytelSend a private message
Florence Haran
Florence Haran
Pennytel
Ella MPennytelSend a private message
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Great value

published

So far so good. After a few months with Pennytel in Tasmania I'm very happy with the network, and download speeds. But I don't use much data, and being in an urban area, I haven't checked out any more remote places yet.

Value for Money
5/5
Local Reception
5/5
Pennytel
Ella MPennytelSend a private message
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Kevin
KevinNorth-West & West coast, TAS

Very easy to switch to without hassles

published

We have transferred 2 phones to Pennytel and have not had any issues. Their website is very easy to use, the Pennytel app is so user friendly even a novice should be able to use it.
I have only 1 negative, and that is when one receives their new SIM card there is no information as to what the default SIM pin code is...I believe that this should be on the paperwork or emailed to the customer.

Value for Money
4/5
Customer Service
4/5
Pennytel
Ella MPennytelSend a private message
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Fitnesspm
FitnesspmMount Waverley
  • 40 reviews
  • 26 likes

They keep taking my money out

published

I wanted a new number so I ordered a new sim card a couple of months ago and cancelled the old number. They keep billing me for the old one where I have called up many times to have it terminated where they said it has been but guess what came up on my bank statement today??? I have cancelled my new number with Pennytel today where they refuse to give me my $24.99 back for my old one even tho it was cancelled months ago. I have called my bank and lodged a dispute and put a block on any more attempts from Pennytel to steal my money.

Value for Money
2/5
Customer Service
2/5
Pennytel
Ella MPennytelSend a private message
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Allen Cullen
Allen Cullen
  • 2 reviews
  • 1 like

The service is providing everything I desire from it.

published

I use your service to send images from a trail camera on our land to our mobile phones. The images come in quickly with good quality and allow us to use any animals that are returning after the bushfires.

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Value for Money
5/5
Customer Service
5/5
Pennytel
Ella MPennytelSend a private message
Allen Cullen
Allen Cullen

It is okay, I appreciate an efficient service.

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Jennifer
Jennifer
  • 3 reviews

great so far

published

Very good reception were we live but going out to the farm which is 92km from our home, not always that good but neither is Telstra used by our family out there

Value for Money
4/5
Customer Service
5/5
Pennytel
Ella MPennytelSend a private message
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longbourne
longbourneGreater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

Do not get back to you despite numerous promises to do so

published

I have for some months asked about money which was taken out of my credit card which I did not authorize. After ending emails and phone calls, no one has been able to answer my question or got back to me. This is very poor service. Very disappointing that staff do not keep their word to get back to you. My phone often drops out during phone calls as well.

Value for Money
4/5
Customer Service
1/5
Pennytel
Ella MPennytelSend a private message
longbourne
longbourne

Account number734774

Pennytel
Ella MPennytelSend a private message
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pete b.
pete b.Sydney, NSW

if you pay peanuts you get monkeys

published

the prices are unbeatable but expect poor service and to be lied to. for the price i put up with them. their mobile signal is as good as telstra but better than vodaphone

Value for Money
4/5
Customer Service
1/5
Pennytel
Ella MPennytelSend a private message
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