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Pennytel
Pros
- 2 reviews
- 1 like
Pennytel use only a PART of the Telstra network.
Bought a Pennytel plan for travelling Australia based on them using the Telstra network. What a MAJOR disappointment! VERY poor coverage away from the east coast of Australia. They claim to cover most Telstra service locations but we found very, very little coverage, and they are not transparent about it! My partner has a plan direct with Telstra and she gets coverage when my Pennytel plan most ties doesn't. DO NOT rely on a Pennytel plan for travel around Australia. Based on experience, they only service the east coast. Am searching for an alternate provider.
Same genetic response I got when I called you guys to complain. I get better coverage from Optus (dual sim) than Pennytel and willing to prove it too!
Your response is morr proof Pennytel isn't transp...
Hi rohloffp,
Again, we're sorry to hear of your disappointment. Our Network Coverage Map on our website is a visual representation of our mobile coverage areas, available here: https://pennytel.com.au/coverage/...
Read more All the best, Pennytel
- 2 reviews
- 1 like
You asked for it.
Its ok so far for me on Kangaroo Island. I dont use my smart phone very much for calls, only sometimes txts. I use it for Skype when its turned on and I am away from my PC at home. I doubt very much that I am using so many MB at all per month, but it would be nice for you to let me, and your other customers know how many MB we use monthly. I'm 79 yrs young, quite deaf, and hate voice mails, so I delete them when they appear on my phone. I would like them stopped to enter my phone if possible. Thank you.
Thank you for taking the time to share your feedback!
You will receive a text message to notify you when you reach 50%, 85% and 100% of your Data Usage threshold....
Read more You can also check your data balance at any time. Login to your Pennytel Account online or via the Mobile app https://pennytel.com.au/account-login/ You will see your balance displayed in a handy circle, with the amount of remaining data shown in the middle. You’ll also see the number of days left in your current billing period, your data quota renews on each new billing period. Or simply call “*159#” to see your remaining data in the current billing cycle. We have sent you a message to assist with your voicemail. - The Pennytel Team
good service
overall good service with a good price , meets my needs. Occasional loss of signal, or slow response when checking in, other people go in front and they have faster check in .
Thanks for sharing your experience!
Best I've had to date.
Look everything is as promised, what more can you ask for? I never used my mobile very much only turned it on when I needed to make a call. Now I use my email, log in for Covid etc.
Find out how Pennytel compares to other Mobile Phone Service Providers
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Good for the farm
So far network has been 100% reliable with no dropouts that I have been aware of. Download speeds meet my expectations. Just as good as telstra, even in remote hilly location on the farm
- 3 reviews
Seems ok at the moment.
Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.
- 2 reviews
very good service from personel cant fault them at all
Yes the phone does drop out often mainly in morning to arvo but good nite time ,,, if I sit on my front verahanda facing east it doesnt fade out as much
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- 4 reviews
Wonderful service I’m very happy
Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.
Great service
Price and service are great. Coverage is very widespread, no dropouts and great download speeds. Have recommended to many of my friends. Very happy all round. How do you do it for the price??
Find out how Pennytel compares to other Mobile Phone Service Providers
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- 2 reviews
- 1 like
Good value
Coverage seems ok for our area. We are a long way from any tower. Download speeds are quite good and I appreciated the extra data included in my basic package.
Still waiting for the replacement sim !!!!!
My network is not working so therefore I can not really comment until I get the replacemnt sim card.
Paolo who helped me organise he new sim was great and went up and beyond to help but if this is how long it takes to get a replacement then I don't know if I will still be a customer.
Hi Florence,
Can you please provide us with your account number and we get this organised for you ASAP....
Read moreWe are sorry for any inconvenience caused. Kind Regards The Pennytel Team
I am very disappointed with your service. I sent an email asking when did they think the new sim would arrive and was told it was only ordered on the 21st January (and yes I am still waiting) althoug...
Read moreh I asked them to order a new sim around the 10th. If it doesn't come soon I will be cancelling this account.Hi Florence,
Can you please provide us with the 1st order number, so we can look into this ASAP....
Read more Regards Pennytel Team
- 4 reviews
- 2 likes
Do not get back to you despite numerous promises to do so
I have for some months asked about money which was taken out of my credit card which I did not authorize. After ending emails and phone calls, no one has been able to answer my question or got back to me. This is very poor service. Very disappointing that staff do not keep their word to get back to you. My phone often drops out during phone calls as well.
Hi,
We are sorry to hear about your experience with us. Can you please provide us with your account, so we can looking to this for you. Thank you for taking your time out to write us a review and we appreciate the feedback....
Read more Kind Regards The Pennytel Team
Account number734774
Thanks for the account number. We will have someone contact you.
Regards...
Read more Pennytel TeamFind out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
- 7 reviews
- 1 like
Nothing to complain about
No complaints re Pennytel service but nothing to exceptional either that would prompt me to give 5 stars. The service has been provided as I signed up for with accurate and easy billing and payments.
I reside in an area of problematic mobile reception so service issues are not of Pennytel's making. And with Covid not much travel so cannot really comment on coverage outside of local area.
Hi Peteratne,
Thank you for taking your time out to leave us a good review....
Read moreWelcome to Pennytel. Kind Regards The Pennytel Team
- 2 reviews
Generally good experience
Enjoyed the PennyTel cheapest service but did not receive enough data for my use in a month.
Made a choice to use another service provider with a higher data download for less money.
Happy PennyTel user, now disconnected
Hi Bernie,
Thanks for leaving us a good review. we do have higher data of 30GB at $32.99/month,...
Read more We wish you all the best. Kind Regards Pennytel team
- 5 reviews
- 22 likes
Great Price! Terrible Support! Poor Quality! Poor Service!
Not the same PENNYTEL!!! Pennytel used to be amazing. It supported numerous VOIP functions and features that no longer exist. After paying over $80 I then found out this was a new company and the reason these features did not exist, is that they simply bought the domain name!!!
Very clever! Very misleading! >>> USE MYNETFONE ($$) OR SIPTALK ($) <<<
Hi Damien,
We are sorry to hear that you feel this way. Communication were sent out over the year letting the existing Pennytel customers about the VoIP service....
Read moreBut thank you for the Feedback. Kind Regards The Pennytel TeamQuestions & Answers
Do you have an NBN plan
Hi Barbara, thanks for reaching out.
Yes, we have NBN plans to suit every home, all with no lock-in contracts. You can view our NBN plans here https://pennytel.com.au/residential/#tab-2 or call our ...
Read morefriendly team on 1300 232 888 for more information and to get started.
Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thanks,
CA
.
Hi Carmy,
Thank you for reaching out. ...
Read more Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, Pennytel
Hi
How and were to find the pennytel mobile app, I can’t find it the App Store .
Hi Mark,
Thank you for reaching out. We are currently experiencing technical issues with our Pennytel App appearing in the App Store - we are currently working on getting it back into the Store, and ...
Get an answer from our members and Pennytel representatives
Details
About Pennytel
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Telstra |
| International Roaming Offered | Yes |
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Thank you for taking the time to leave us feedback on your experience. We’re sorry that our Mobile Network coverage has not met your expectations. As outlined in the Mobile Plan CIS and plan descripti...
Read moreons our website, we use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Our coverage map is also available here: https://pennytel.com.au/coverage/ All the best,