1 photo
Pennytel
4.4 from 1,193 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Pennytel

Reviews

Previous
Clear all
Next

Good for the farm

published

So far network has been 100% reliable with no dropouts that I have been aware of. Download speeds meet my expectations. Just as good as telstra, even in remote hilly location on the farm

Value for Money
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Similar opinion? Write a review on ProductReview.com.au!
sternbeck
sternbeckHunter Region, NSW
  • 2 reviews

very good service from personel cant fault them at all

published

Yes the phone does drop out often mainly in morning to arvo but good nite time ,,, if I sit on my front verahanda facing east it doesnt fade out as much

Value for Money
5/5
Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$16.00
Included Data per Month3 GB
Similar opinion? Write a review on ProductReview.com.au!
Ruth S.
Ruth S.Central West, NSW

Great service

published

Price and service are great. Coverage is very widespread, no dropouts and great download speeds. Have recommended to many of my friends. Very happy all round. How do you do it for the price??

Value for Money
5/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.00
Similar opinion? Write a review on ProductReview.com.au!
longbourne
longbourneGreater Melbourne (Outer), VIC
  • 3 reviews

Do not get back to you despite numerous promises to do so

published

I have for some months asked about money which was taken out of my credit card which I did not authorize. After ending emails and phone calls, no one has been able to answer my question or got back to me. This is very poor service. Very disappointing that staff do not keep their word to get back to you. My phone often drops out during phone calls as well.

Value for Money
4/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$12.00
Included Data per Month1 GB
Pennytel
Ella MPennytel
longbourne
longbourne

Account number734774

Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Pennytel compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Damien
DamienNew South Wales
  • 5 reviews
  • 22 likes

Great Price! Terrible Support! Poor Quality! Poor Service!

published

Not the same PENNYTEL!!! Pennytel used to be amazing. It supported numerous VOIP functions and features that no longer exist. After paying over $80 I then found out this was a new company and the reason these features did not exist, is that they simply bought the domain name!!!
Very clever! Very misleading! >>> USE MYNETFONE ($$) OR SIPTALK ($) <<<

Value for Money
3/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$49.00
Included Data per Month3 GB
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!
Angela
AngelaCentral Highlands and Goldfields, VIC

Performing very well as I expected it to

published

Reliable network coverage and no frequent dropouts. Download speeds are sufficiently fast. As a pensioner I am impressed by the efficiency provided by Pennytel at such a low cost to me.

Value for Money
5/5
Customer Service
4/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$18.00
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!

Good Service

published

Phone is fine... still learning how to use it Coverage seems good and haven't had any drop-outs. Thirty words? I don't use thirty words in a week or a month even..

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Included Data per Month1 GB
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
Tony at Oberon NSW
Tony at Oberon NSWCentral West, NSW
  • 2 reviews
  • Verified

No problems with the mobile service but unhappy with handset sales.

published

I have been using the Pennytel $10.99 monthly plan since February 2019 after switching from Optus. It suits my needs and I'm happy with it. However, in August I took up their offer of purchasing a Nokia 3.2 handset for $186.75. For some reason, Pennytel sent me two handsets and debited my credit card for both. I arranged to return the unwanted one and get a refund. The goods were confirmed returned, but despite numerous enquiries by phone and email, have not yet, at 13 September, received the refund. Very frustrated and annoyed about this.

Value for Money
2/5
Customer Service
2/5
Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!
Susan M
Susan M
  • 3 reviews
  • 1 like

Better than the big providers

published

Our network coverage through the Telstra system has always been poor and unreliable. Pennytel reception is better, for less than half the cost, probably because their network is not oversubscribed. Easy to contact too.

Value for Money
4/5
Customer Service
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$16.00
Included Data per Month2 GB
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Pennytel compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
David
DavidHunter Region, NSW

Good service

published

We have no issues with Pennytell and are extremely pleased that we did make the decision to move our telephone requirements to them. We have no regrets and do not hesitate to recommend them to whomever.

Value for Money
5/5
Customer Service
4/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!

Not really value for money

published

When there is no service majority of the time I haven’t really experienced any drop out of the network.
The speeds of data is very slow and I don’t think anything can be done

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.99
Included Data per Month1 GB
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!

Great service and value for money

published

I have had no problems with my coverage and my data speeds have been okay The delivery service is quite reliable, I have encouraged my family to use Pennytel services.

Value for Money
5/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$35.00
Included Data per Month5 GB
Pennytel
Ella MPennytel
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Pennytel compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Questions & Answers

lee c.
lee c.asked

does Pennytel allow for 19 numbers for text.
with respect

3 answers
Oz Travellers
Oz Travellers

I don't know, suggest you contact Pennytel, real easy to talk to.

DLVR2U
DLVR2U

When u say "allow for 19 numbers for text" do u mean can u send the same text msg to 19 different numbers all at once ?

Pennytel
Pennytel Pennytel

Hi Lee,

19 numbers are considered Premium Service numbers, the person dialling or sms’ing the number pays for the call / sms itself and is at a premium rate for that service. The rate is not set by Pennytel as it is a third party number and service. Pennytel barr the ability to access these numbers due to the premium charges and to avoid bill shock for customers.

Regards,
Pennytel

Jennifer S.
Jennifer S.asked

We have had no ph service for 2 weeks , and had no satisfaction from the numerous calls we've put into pennytell?

1 answer
Pennytel
Pennytel Pennytel

Hi Jennifer, thanks for reaching out. We're here to help! We have sent you a message to assist.
- Pennytel.

Not happy customer
Not happy customerasked

Why can’t I send pictures using my iphone 8

2 answers
Peter
Peter

I know very little about smart phones, but my Nokia does send photo's.

Pennytel
Pennytel Pennytel

Thanks for reaching out. This may be a setting on your phone, we can assist with troubleshooting this for you.
We have sent you a message to get your Pennytel mobile details.

- The Pennytel Team

See all Pennytel questions

Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.