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Not bad at all
It is good most of the time. Sometimes phone won't let me answer a call but that could be phone not Pennytel's fault. I get as good a go as if with Telstra but less than half the price.
Service is working well
So far I have found Pennytel's service to be as satisfactory as my previous telco. I have not had any major problems with few dropouts and the data download speed appears to be fine.
good coverage and no dropouts and no problems with the service at a very good price for both of our phones with plenty of data and great customer service and mothley statments
Quite good Except can’t receive verification codes
Phone and data, customer services are good. Just don’t know why can’t receive verification codes from Google, Twitter, Instagram, etc. Can this be fixed? This is no good and troublesome being not be able to receive those codes. Otherwise, everything ok.
this is so good lots better
oh this is lots better than my last provider with the same coverage but for a lot better price. have not
experinced any dropouts. have not had any dramas with the contract
Network is reliable and we had no issues to report so far . Download speed is good and we have not had any dropouts so far although we hardly traveled from home because of the coronavirus restrictions
VALUE FOR MONEY
So far every bit as good as our previous supplier at a fraction of the cost which to my wife and I is an important consideration as we are on the Aged Pension.
I have noticed no difference in the download speed.
Generally a very satisfied customer.
I needed help within new connection, the Customer Help Dept. were very helpful an made the transition very easy to understand and implement.
Well done your help was very much appreciated.
Unexplained delays in SMSes and no response to support ticket
On 3 different occasions with 2 different senders, I had an unexplained delay in receiving SMSes by 35 minutes each time. I tried to contact Pennytel for support but they never responded to my support request.
When you sign up, you also get called by pushy Indian call centre operators if you don't activate your account within a certain period.
Great price for a Telstra network!
We use the 3G network and we have never had a problem with drop outs or bad reception. In the country we need a provider that uses the Telstra network and Pennytel was one of the only ones that gives your voicemail.
I have found the network coverage sufficient for my needs. I have experienced about two dropouts but not sure it was the network’s problem.
The data speeds are enough for my needs.
Easy to see what you have left, not for some country areas FB & Gmail work fast enough for me on a basic Alcatel U5 ph.
Works well in suburbia but not in some Western Australian country areas that we have visited recently. At Calingiri people with Telstra had good reception we had none. At Jarradale
Excellent value and service
Haven't had any dropouts and everything is going OK. What else can I say to make up to 30 words. Why do you want 30 words?
don't download much data, so can't say
Happy with service
So far I’m happy with service. Staff courteous and helpful. Have recommended Pennytel to my friends and family. I appreciate that my payment is acknowledged every month. Thank you. Regards
We use this service as a backup to other internet. We have no problems receiving phone calls nor making them except in some areas of Tasmania.we are quite happy around.
pretty good ,
very happy with the service so far. I only ever get one bar for network coverage and it does not work on trains. It never drops out, except on the train. Very happy with the price
I have been able to use the service in several places, as I am only a low user I find it suits my needs.
I have had coverage where needed and no drop outs, I travel quite a bit and need to keep in contact with my family. The cheaper rate than other providers is wonderful.
Great value service
I signed up to pennytel for my wife to use as she’s a ‘low’ user and this service looked like good value. It is! Perfect for her at a very good price and coverage is also very good for where we travel.
Good network connection now
I was very happy with Pennytel’s customer service for my initial connection and later follow up. I am receiving better network coverage than my previous provider. I have recommended Pennytel to friends and family.
I am happy with service I wish I could share my data with my family members from time to time.
Happy with little Drop outs. Sometimes speed are slow but generally pretty good. Cant help it when you drive through black spots. Let's hope they build more towers so no more drop outs
Performing very well as I expected it to
Reliable network coverage and no frequent dropouts. Download speeds are sufficiently fast. As a pensioner I am impressed by the efficiency provided by Pennytel at such a low cost to me.
Could be better signal only 2 bars in regional area
Very good service , is reliable however disappointing as only 2 bars and using Telstra lines I expected better.
Would like access to 1900 numbers for competitions, no real issues or dropouts that I’ve experienced
Great value and coverage. Found a plan here that others could not match.
Have yet to experience a drop out. Now that my nbn is down I rely on my phone more and it is up to the job of browsing at acceptable speeds.
A very good service. No drop outs as yet with voice calls (benefit of sub to Telstra). Pay for what you use, half the cost and double the data, with no messages like "emergency calls only" as with my previous provider. The only thing I have found is that answers to texts do not always go through. Otherwise tops.
Great value and service but Nokia 3.2 is very average
I was drawn to Pennytel for the price and the Telstra coverage, which I need in this hilly rural area. No problems and service is excellent. However, the Nokia 3.2 phone I purchased is a lemon and I am returning it. Not a reflection on Pennytel service, but they need to have Nokia improve the phones they offer.
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