Pennytel

This business is terrible!
I recently decided to stop using their service, but they still slugged me for the last phone bill.
CHEATS!
The took the amount out of my CC.
They have so far refused to reimburse me.

Reliable network coverage, no drop outs. I made the change from Aldi which once use to be a great option until the constant drop outs.
My only downfall is with Pennytel is that the unused data isn’t rolled over. This is something that an Aldi plan has as an advantage over Pennytel.

Very poor management decision not to provide additional data at no cost to NSW flood victims where internet or telephone reception failed. Various requests were made by me and virtually palmed of and ignored. Thanks for nothing pennytel.

Its ok so far for me on Kangaroo Island. I dont use my smart phone very much for calls, only sometimes txts. I use it for Skype when its turned on and I am away from my PC at home. I doubt very much that I am using so many MB at all per month, but it would be nice for you to let me, and your other customers know how many MB we use monthly. I'm 79 yrs young, quite deaf, and hate voice mails, so I delete them when they appear on my phone. I would like them stopped to enter my phone if possible. Thank you.

Low signal everywhere! struggling play a video! Awful around CBD and really slow when you go further! I switched to another provider they charged me for another month for nothing!! I complained they said it’s our policy! Don’t recommend this rubbish at all

overall good service with a good price , meets my needs. Occasional loss of signal, or slow response when checking in, other people go in front and they have faster check in .

Look everything is as promised, what more can you ask for? I never used my mobile very much only turned it on when I needed to make a call. Now I use my email, log in for Covid etc.

At all times the signal strength was at least one bar less than my previous provider. Moved on to iiNet (Vodaphone). Immediate improvement in signal strength. For this reason, I cannot recommend Pennytel.

After being sent a sim card I couldn't use (I wanted to transfer my existing phone number, and they sent me a sim with a new number) I called to advise. They sent me a new sim card, which then couldn't be activated due to a technical glitch on their end. I gave up and went with a different provider. I was unpleasantly surprised to be charged for activating the first sim card (the one that I couldn't use). After THREE phone calls I finally got a refund.
Can't think of a worse customer experience to be honest.

So far network has been 100% reliable with no dropouts that I have been aware of. Download speeds meet my expectations. Just as good as telstra, even in remote hilly location on the farm

Don't expect any service whatsoever. The don't reply to emails, or "contact us' forms in their website. And these days thier deals are not outsanding. As well as that, they throttle the connection.

Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.

Yes the phone does drop out often mainly in morning to arvo but good nite time ,,, if I sit on my front verahanda facing east it doesnt fade out as much

Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.

Network has been down for 5 days and despite multiple calls and emails there has been no resolution. Not our handsets as they work at the next town. Why can’t Pennytel do some decent troubleshooting with Telstra to fix the issue? There appears to be no tech savvy staff on the help line. Stressful when trying to stay in touch with family in hospital.! Service has been faultless for 18 months, but 5 days off air is unacceptable, now transitioning to another provider.