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Pennytel
Pros
Very poor management
Very poor management decision not to provide additional data at no cost to NSW flood victims where internet or telephone reception failed. Various requests were made by me and virtually palmed of and ignored. Thanks for nothing pennytel.
- 2 reviews
- 1 like
Pennytel use only a PART of the Telstra network.
Bought a Pennytel plan for travelling Australia based on them using the Telstra network. What a MAJOR disappointment! VERY poor coverage away from the east coast of Australia. They claim to cover most Telstra service locations but we found very, very little coverage, and they are not transparent about it! My partner has a plan direct with Telstra and she gets coverage when my Pennytel plan most ties doesn't. DO NOT rely on a Pennytel plan for travel around Australia. Based on experience, they only service the east coast. Am searching for an alternate provider.
Thank you for taking the time to leave us feedback on your experience. We’re sorry that our Mobile Network coverage has not met your expectations. As outlined in the Mobile Plan CIS and plan descripti...
Read moreons our website, we use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Our coverage map is also available here: https://pennytel.com.au/coverage/ All the best,
Same genetic response I got when I called you guys to complain. I get better coverage from Optus (dual sim) than Pennytel and willing to prove it too!
Your response is morr proof Pennytel isn't transp...
Hi rohloffp,
Again, we're sorry to hear of your disappointment. Our Network Coverage Map on our website is a visual representation of our mobile coverage areas, available here: https://pennytel.com.au/coverage/...
Read more All the best, Pennytel
- 2 reviews
- 1 like
You asked for it.
Its ok so far for me on Kangaroo Island. I dont use my smart phone very much for calls, only sometimes txts. I use it for Skype when its turned on and I am away from my PC at home. I doubt very much that I am using so many MB at all per month, but it would be nice for you to let me, and your other customers know how many MB we use monthly. I'm 79 yrs young, quite deaf, and hate voice mails, so I delete them when they appear on my phone. I would like them stopped to enter my phone if possible. Thank you.
Thank you for taking the time to share your feedback!
You will receive a text message to notify you when you reach 50%, 85% and 100% of your Data Usage threshold....
Read more You can also check your data balance at any time. Login to your Pennytel Account online or via the Mobile app https://pennytel.com.au/account-login/ You will see your balance displayed in a handy circle, with the amount of remaining data shown in the middle. You’ll also see the number of days left in your current billing period, your data quota renews on each new billing period. Or simply call “*159#” to see your remaining data in the current billing cycle. We have sent you a message to assist with your voicemail. - The Pennytel Team
- 2 reviews
I don’t recommend it at all!
Low signal everywhere! struggling play a video! Awful around CBD and really slow when you go further! I switched to another provider they charged me for another month for nothing!! I complained they said it’s our policy! Don’t recommend this rubbish at all
Hi Zahra,
Thank you for taking the time to share your feedback. We’re so sorry that your experience did not match your expectations. ...
Read more We use parts of Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. There are many factors that contribute to signal strength that are unfortunately outside of our control, such as physical obstacles between you and the network tower, or your device's antenna strength. Your service was terminated mid-billing cycle, as per the T&Cs disclosed upon signing up for the service, this means you are still billed for the full month. All the best, The Pennytel Team
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good service
overall good service with a good price , meets my needs. Occasional loss of signal, or slow response when checking in, other people go in front and they have faster check in .
Thanks for sharing your experience!
Best I've had to date.
Look everything is as promised, what more can you ask for? I never used my mobile very much only turned it on when I needed to make a call. Now I use my email, log in for Covid etc.
- 2 reviews
Inadequate signal strength
At all times the signal strength was at least one bar less than my previous provider. Moved on to iiNet (Vodaphone). Immediate improvement in signal strength. For this reason, I cannot recommend Pennytel.
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Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.
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- 2 reviews
- 1 like
Bungled from beginning to end.
After being sent a sim card I couldn't use (I wanted to transfer my existing phone number, and they sent me a sim with a new number) I called to advise. They sent me a new sim card, which then couldn't be activated due to a technical glitch on their end. I gave up and went with a different provider. I was unpleasantly surprised to be charged for activating the first sim card (the one that I couldn't use). After THREE phone calls I finally got a refund.
Can't think of a worse customer experience to be honest.
Good for the farm
So far network has been 100% reliable with no dropouts that I have been aware of. Download speeds meet my expectations. Just as good as telstra, even in remote hilly location on the farm
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- 3 reviews
- 1 like
Forget them, move on to another Telco
Don't expect any service whatsoever. The don't reply to emails, or "contact us' forms in their website. And these days thier deals are not outsanding. As well as that, they throttle the connection.
Hi jp88,
We have just transitioned our call centre from overseas to Australia and there has been a lag in receiving the emails. Is it possible for you to provide us with your customer number and I c...
Read morean get one of our call centre team to call you direct to sort out your issue?
No worries, ported out already.
Ok, no worries.
Sad to see you go and apologies for the delay. But moving forwards if you need any help we are now here on shore for our customers. ...
Read more Regards, Brendon
- 3 reviews
Seems ok at the moment.
Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.
- 2 reviews
very good service from personel cant fault them at all
Yes the phone does drop out often mainly in morning to arvo but good nite time ,,, if I sit on my front verahanda facing east it doesnt fade out as much
Find out how Pennytel compares to other Mobile Phone Service Providers
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- 4 reviews
Wonderful service I’m very happy
Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.
- 2 reviews
Dreadful Customer Service
Network has been down for 5 days and despite multiple calls and emails there has been no resolution. Not our handsets as they work at the next town. Why can’t Pennytel do some decent troubleshooting with Telstra to fix the issue? There appears to be no tech savvy staff on the help line. Stressful when trying to stay in touch with family in hospital.! Service has been faultless for 18 months, but 5 days off air is unacceptable, now transitioning to another provider.
Hi Paul,
Are you able to provide me with your customer number and I would be happy to look into this and compensate you for your troubles. I am sorry to hear about these problems. ...
Read more There may be a legitimate network issue in your area which I would be happy to personally look into for you. Regards, Brendon (head of customer service)
0417851232 and 0402552618
Hi Paul,
Thank you for this. I will look into this today for you.
Great service
Price and service are great. Coverage is very widespread, no dropouts and great download speeds. Have recommended to many of my friends. Very happy all round. How do you do it for the price??
Questions & Answers
Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thanks,
CA
.
Hi Carmy,
Thank you for reaching out. ...
Read more Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, Pennytel
Hi
How and were to find the pennytel mobile app, I can’t find it the App Store .
Hi Mark,
Thank you for reaching out. We are currently experiencing technical issues with our Pennytel App appearing in the App Store - we are currently working on getting it back into the Store, and ...
Hi, Belong is forcing its current 1GB plan customers onto the more expensive 3GB plan in April, so I am thinking of switching to Pennytel. In your CIS I have seen "PAYG rates apply for MMS Video In Australia to AU mobiles"—does this mean I won't be able to text animated gifs or videos without extra charges? Also, it is unclear what happens if I go over my monthly data limit, do you automatically apply a top up and charge me for it? Cheers
Hi there, thanks for reaching out and for considering Pennytel!
Our 1GB Plan includes unlimited standard calls & text plus 1GB data. If you run out of data and need a bit extra to tide you over, you...
Read more can add a 1GB data top-up for $10. You can add this top-up yourself at any time. It will not be topped up automatically.
Thanks Pennytel for the reply! Just one last query—if I go over and choose not to top my data up, am I just capped at a very slow rate, or do I simply not have service after that point?
Cheers
No problem!
If you choose not to top up your data, when your data runs out you will no longer be able to use mobile data. Unlimited Standard Calls & SMS will still be available. ...
Read more We’ll send you usage notifications by SMS when you reach 50%, 85% and 100% of your mobile data inclusion, or whenever you add a 1GB data pack. You can also check your data balance at any time by logging in to your Pennytel Account online or via the Mobile app. - PennytelGet an answer from our members and Pennytel representatives
Details
About Pennytel
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Telstra |
| International Roaming Offered | Yes |
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Hi Brian,
Again, thank you for reaching out to us regarding this request. We understand that you have spoken to our Team, and as discussed we are working hard to provide disaster relief to those in f...
Read morelood affected areas. Please have patience as we work through this, and we will be sure to reach out to you once we have any further updates. Our thoughts are with you and those who have been affected by these events. Stay safe.