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Pennytel

Pennytel (page 3 of 10)

4.4 from 1,193 reviews · View Statistics
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Poor customer support

published

The sim provided didn't function. Getting a replacement was not possible in a timely manner. Disappointing and lacklustre customer phone support. Switched to another company before the replacement sim arrived.

Pennytel
Ella MPennytel
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Yuri
YuriIsabella Plains 2905, ACT
  • 3 reviews

Right plan, right price

published

Moved to Pennytel after Telstra "helpfully" decided to scrap our plan and replace it with a more expensive one that gave us increased data download that we would never come close to using. We're now paying 50% of what we used to for a plan that meets our needs. They mostly use Telstra infrastructure, so our coverage is pretty much the same.

Pennytel
Ella MPennytel
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Florence Haran
Florence HaranSydney, NSW

Still waiting for the replacement sim !!!!!

published

My network is not working so therefore I can not really comment until I get the replacemnt sim card.
Paolo who helped me organise he new sim was great and went up and beyond to help but if this is how long it takes to get a replacement then I don't know if I will still be a customer.

Pennytel
Ella MPennytel
Florence Haran
Florence Haran
Pennytel
Ella MPennytel
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Great value

published

So far so good. After a few months with Pennytel in Tasmania I'm very happy with the network, and download speeds. But I don't use much data, and being in an urban area, I haven't checked out any more remote places yet.

Pennytel
Ella MPennytel
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Kevin
KevinNorth-West & West coast, TAS

Very easy to switch to without hassles

published

We have transferred 2 phones to Pennytel and have not had any issues. Their website is very easy to use, the Pennytel app is so user friendly even a novice should be able to use it.
I have only 1 negative, and that is when one receives their new SIM card there is no information as to what the default SIM pin code is...I believe that this should be on the paperwork or emailed to the customer.

Pennytel
Ella MPennytel
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Fitnesspm
FitnesspmMount Waverley
  • 38 reviews
  • 24 likes

They keep taking my money out

published

I wanted a new number so I ordered a new sim card a couple of months ago and cancelled the old number. They keep billing me for the old one where I have called up many times to have it terminated where they said it has been but guess what came up on my bank statement today??? I have cancelled my new number with Pennytel today where they refuse to give me my $24.99 back for my old one even tho it was cancelled months ago. I have called my bank and lodged a dispute and put a block on any more attempts from Pennytel to steal my money.

Pennytel
Ella MPennytel
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Allen Cullen
Allen Cullen
  • 2 reviews
  • 1 like

The service is providing everything I desire from it.

published

I use your service to send images from a trail camera on our land to our mobile phones. The images come in quickly with good quality and allow us to use any animals that are returning after the bushfires.

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Pennytel
Ella MPennytel
Allen Cullen
Allen Cullen

It is okay, I appreciate an efficient service.

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Connie
ConnieNorthern Region, NSW

Not perfect

published

I wouldnt know because yous disconnected my service and yous werent going to do that until next month but yous did it last week so im not happy at all

Pennytel
Ella MPennytel
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Jennifer
Jennifer
  • 3 reviews

great so far

published

Very good reception were we live but going out to the farm which is 92km from our home, not always that good but neither is Telstra used by our family out there

Pennytel
Ella MPennytel
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Dags
DagsCentral Highlands and Goldfields, VIC

LOG IN

published

You still have not made any effort to get your log in site "Pennytel" so that you can LOG IN, how so unprofessional, so disappointed since you have said it was going to be fixed since I joined Pennytel.

Pennytel
Ella MPennytel
Dags
Dags

I have an even better idea, how about you fix it instead of giving me some nonsense excuse like you all at Pennytel have at least FIVE times now, and that's why im disappointed, just from your annoying poor excuses, just get it fixed.

Pennytel
Ella MPennytel

Can you provide us with your account details so we can look into this? As we don't have any Login issues.

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Pippa
Pippa
  • 14 reviews
  • 7 likes

Still waiting for my elderly sick father's phone to work

published

I called yestrday- received a six digit number to set my father's phone up with your business. I was Informed it would take 24 hours . I called them today again and was Informed nothing was done ? Alexia just set it up ? It was done yesterday. I have proof of the phone calls on my phone. My father is in poor health and needs a phone that works . Feeling really frustrated and concerned with this business atm ..

Pennytel
Ella MPennytel
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longbourne
longbourneGreater Melbourne (Outer), VIC
  • 3 reviews

Do not get back to you despite numerous promises to do so

published

I have for some months asked about money which was taken out of my credit card which I did not authorize. After ending emails and phone calls, no one has been able to answer my question or got back to me. This is very poor service. Very disappointing that staff do not keep their word to get back to you. My phone often drops out during phone calls as well.

Pennytel
Ella MPennytel
longbourne
longbourne

Account number734774

Pennytel
Ella MPennytel
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pete b.
pete b.Sydney, NSW

if you pay peanuts you get monkeys

published

the prices are unbeatable but expect poor service and to be lied to. for the price i put up with them. their mobile signal is as good as telstra but better than vodaphone

Pennytel
Ella MPennytel
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Pennytel provides 4G access for my smart phone

published

I have had no issue with coverage, all phone calls have been OK
The data download speed is fine for how and what I use the phone for, i.e. make data calls iPhone to iPhone, looking up webpages / urls and using the iPhone as a data connection hot spot for my work when working on sites with no physical internet connection available for my Laptop. Same as Telstra 4G service

Pennytel
Ella MPennytel
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TO'B
TO'BHunter Region, NSW

Could do a little better

published

My wife wants to enter the Channel 7 Sunrise Cash Cow competition, however, I have been advised that the Cash Cow Entry SMS number (19777077) is deemed to be a premium service. Any chance of a change to allow her entry into the competition?

Pennytel
Ella MPennytel
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Tony Deavin
Tony DeavinSydney, NSW

Disappointed with internet poor reception on the phone at Burraneer Bay Rd Caringbah South

published

Very poor internet and cannot rely on this. If you need internet from phone I would not recommend. Phone was working OK at Cronulla but now at Caringbah south coverage is poor and we have to stand outside otherwise we have drop outs and calls go directly to messages and is not working for us at the moment.

Pennytel
Ella MPennytel
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Geoff
GeoffPerth, WA

So far so good.

published

Have had no problems with phone calls, and internet on the phone has been the same. I don't use the internet on the phone much, but when I have had problems it has probably been the Samsdung mob, or Goofle interfering, or maybe some Russians. Who can tell these days. Pennytel seems like a simple, effective service.

Pennytel
Ella MPennytel
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James
James
  • 2 reviews

No service for FOUR weeks and still not fixed.

published
Pennytel
Ella MPennytel
James
James
Pennytel
Ella MPennytel
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Satisfied
SatisfiedHunter Region, NSW

It’s ok!

published

No problem with network coverage so far. No drop-outs but I have had delays in delivery of messages. I don’t often download data so can’t evaluate it. Response to enquiries was very quick and helpful.

Pennytel
Ella MPennytel
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Have not encountered a less competent organisation

published

When I attempted to transfer my service to PennyTel, I encountered numerous delays. When I attempted to cancel the transfer, I got an email confirming the cancellation. However, when I tried to use an alternative provider, they were unable to accept my transfer because PennyTel was blocking it! Eventually, PenyTel took over my service!! Go figure.

Pennytel
Ella MPennytel
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beechies
beechiessydney

RUBBISH PRODUCT

published

I have been with penny tel for 9 days , still unable to make or receive calls, only get messages. Been on to Pennytel, they said it is my phone at fault. The phone was working fine with my previous provider, I have even tried friends sim cards in my phone...it works fine...the people I have spoken to at Pennytel have been unwilling or incapable of fixing the problem.

Pennytel
Ella MPennytel
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A B
A BSydney, NSW
  • 3 reviews

Good deal for seniors who need an affordable pre-paid plan for their mobile use.

published

Network reliability is OK. I haven't experienced dropout so far.
I can't comment on data download as I only use it when I participated survey which is not a regular activity.

Pennytel
Ella MPennytel
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Michael
MichaelSouth East Queensland, QLD

It is a very good service with a tendency to become better.

published

I am retired. For the purpose of occasional use with family, as a security backup with banks and eventual emergency calls works perfectly. Not nagging and not trying aggressively to sell new telephone subscription products is particularly valued.

Pennytel
Ella MPennytel
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sam
samGippsland, VIC
  • 3 reviews
  • 1 like

probably the wrong time for a review

published

As we are experiencing long periods of no service because of Telstra's upgrades and have been for at least two weeks we cannot give a positve review. We have no problems with pennytel and are happy with you but maybe a review request would be better when the Telstra upgrades are finally finished
Thanks

Syd Miller

Pennytel
Ella MPennytel
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Happy with Pennytel

published

This has been as good if not better than the major providers. Very good value for money. The data speeds have been good and very few drop outs where we live

Pennytel
Ella MPennytel
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