Pennytel (page 3 of 8)

No complaints re Pennytel service but nothing to exceptional either that would prompt me to give 5 stars. The service has been provided as I signed up for with accurate and easy billing and payments.

I reside in an area of problematic mobile reception so service issues are not of Pennytel's making. And with Covid not much travel so cannot really comment on coverage outside of local area.

Firstly, I have been very happy with the reliability and coverage on the Telstra network that I've received using my Pennytel SIM card.

There has been a problem, however. When I signed up in June 2020, there was a promotion offering 15% off for the first six months. The 15% discount was correctly applied for the first two months, but I've since been charged full price. I complained to Pennytel and was told they would look into this, but that was several weeks ago and nothing has happened since. My follow-up email has not been answered. So, check your bill!

Enjoyed the PennyTel cheapest service but did not receive enough data for my use in a month.
Made a choice to use another service provider with a higher data download for less money.
Happy PennyTel user, now disconnected

Not the same PENNYTEL!!! Pennytel used to be amazing. It supported numerous VOIP functions and features that no longer exist. After paying over $80 I then found out this was a new company and the reason these features did not exist, is that they simply bought the domain name!!!
Very clever! Very misleading! >>> USE MYNETFONE ($$) OR SIPTALK ($) <<<

Do have calls dropout and noises on line. Service should be better. Considering it is 2020 the strength of signal should be 100% calls should not cut off at anytime.

We are not big users of the phone and we have it as a second phone to keep in touch with each other and for safety reasons when out and about.Service and availability hasn’t been any problem.l like the fact that we are contacted to inform us you have received our payment.

Mostly better than the optus network. Data speen was a bit patchy in the Bulli area. Excellent A1 in Shoalhaven Heads. Network coverage is diferent to Optus but as acceptable.

Some dropouts and not able to connect.Have bad reception at home sometimes 1or 2 bars Telstra mobile have more how can you improve my service l hope you will respond to my post

Had good network coverage to begin with, but after about a month, its dropped to zero bars on my phone at home, which is a real pain. Coverage is better in other places, but terrible at home. I queried this about 6 weeks ago and am still waiting for a reply. They are very slow replying to simple queries.

Unfortunately I use mms a lot for work. So it was going to cost me too much. I also work on a farm when I am home and need wifi phone and my SD card for storage. Pennytel was not the right option for one of my phones

I travelled over the last month within the state and service remained constant. I needed extra data and it was very easy to buy more from the app and received an email for verification.

Network is reliable dropouts are minimal data speed fast enough for me as I am not running a business I hot spot my laptop from my phone that suits me fine

I don't use my phone that often, and generally in the South-East QLD area the connection seems fine, but when I visit Gympie area, the connection is unreliable. That worries me, because the more remote you are, the more a phone becomes a lifeline. (Oh wow, they make you jump through so many hoops to post a review here.)

reliable network, just a little problem with bad connection to staff when making a query, hard to clearly hear. But overall satisfied. No data problems....and don't know WHY I've been charged for overseas call or missed call?

Reliable speedy internet. Much better than my previous provider. Nil dropouts at home, which was the issue with the previous provider. Good network coverage and a decent amount of data.

I am very happy with this new carrier, Pennytel. The rates are far more competitive to all other pre-paid services. I have even recommended Pennytel to my friends and one even switched today. The only complaint I have had is that in our area, Telstra has been working on the lines twice since my signing up, and this has caused me to have little to no service for a few days. Inconvenient, but not really Pennytel's fault. Otherwise I'm very pleased with the value for money.

Geographic coverage has been good and reliable. Billing has been painless and service quality perfect. Very happy with my move to Pennytel and look forward to continued high service levels.

Telstra Network poor in Surf Beach 2536
Coverage was better with Optus
Oddly enough signal appears to be boosted on weekends
Very happy with plan cost only $16 per month
Thirty words woo hoo

At East Bowral (Alice Ave) we only see Telstra 3G @ 2 bars, not 4G as in town. We understand there We understand that there was an upgrade recently but we have not seen it.

The cost is ok and transfer was easy. However it seems like the reception is worse on Pennytel than regular telstra. It seems like the bandwidth for data and the signal strength are both limited on the telstra re sellers networks such as Pennytel I can easily compare this as I have a regular telstra sim card in my phone for work. I understand that the bandwidth should be limited but having the calls drop out due to what appears to be a lesser signal strength is very annoying but I guess you get what you pay for.

The network coverage is good and the customer service helpfully and happy to give information as required.Waiting time is ok and the staff have all the answers that are askef

I changed from Vodafone hoping to get better coverage on the Telstra network. I live only 150 metres from a tower and reception is poor, like about 2 bars.(I got 5 on Vodafone) All around Perth reception is poor. Be changing out in under a month. Was a waste of time.

Activation with Port-in from Optus network is terrible, it takes too long and fail sometime. I have to web chat to get the service going. It sometime partially activated (i.e. Can receive calls but can't make going call). Please improve the activation process with port-in from Optus network.

Network coverage is excellent. Have only occassionally experienced call drop out, but prior to signing up with Pennytel had contant call drop out with the other provider. So am happy.
Data download speed is pretty quick

It is good most of the time. Sometimes phone won't let me answer a call but that could be phone not Pennytel's fault. I get as good a go as if with Telstra but less than half the price.