Pennytel (page 2 of 3)

good coverage and no dropouts and no problems with the service at a very good price for both of our phones with plenty of data and great customer service and mothley statments

Network is reliable and we had no issues to report so far . Download speed is good and we have not had any dropouts so far although we hardly traveled from home because of the coronavirus restrictions

On 3 different occasions with 2 different senders, I had an unexplained delay in receiving SMSes by 35 minutes each time. I tried to contact Pennytel for support but they never responded to my support request.
When you sign up, you also get called by pushy Indian call centre operators if you don't activate your account within a certain period.

Service excellent inLaunceston Data usage at lake leake very poor my residence data download speeds are very slow have to go elsewhere to pay bills or to do banking phone service lake leake ok

Grabben Gullen, NSW 2583 has incredibly poor coverage making farm/business life so very hard.
Are there any plans to improve this area?
Currently school children are unable to access the internet with their Google Classroom work.

Works well in suburbia but not in some Western Australian country areas that we have visited recently. At Calingiri people with Telstra had good reception we had none. At Jarradale

Haven't had any dropouts and everything is going OK. What else can I say to make up to 30 words. Why do you want 30 words?
don't download much data, so can't say

very happy with the service so far. I only ever get one bar for network coverage and it does not work on trains. It never drops out, except on the train. Very happy with the price

Reliable network coverage and no frequent dropouts. Download speeds are sufficiently fast. As a pensioner I am impressed by the efficiency provided by Pennytel at such a low cost to me.

Very good service , is reliable however disappointing as only 2 bars and using Telstra lines I expected better.
Would like access to 1900 numbers for competitions, no real issues or dropouts that I’ve experienced

I am happy with the service provided. I have experienced no faults with the system. However I believe I am not fully using the phone as there may be a number of uses I am not aware of. An instruction manual would help.

thank you

We still get no coverage unless I go out and stand in the street. When we were away recently, we got good coverage , even on the ship that was way off the coast of Aus. It is much cheaper than the others.

help full when calling for information
network coverage has not been an issue to date
data speed has been good to date
changing over network has worked ok
charges are competitive
sending bill instead of requiring direct debit is a very important factor

Phone is fine... still learning how to use it Coverage seems good and haven't had any drop-outs. Thirty words? I don't use thirty words in a week or a month even..

I think it is obvious that call history should be able to be deleted.I am happy with calls,texts etc and dont use data so cant commit on it.Overall quite good.

The reason I left Pennytel was the dropouts which I didn't experience before eg sitting down and leaning forward and the call would drop out. I reverted to my previous telco and Penny tel were extremely understanding and professional when transferring my old number back.

I've had the service for two months now and am totally satisfied with the coverage. Keep up the good work.
I did have a problem with the billing at first however that has been sorted out and everything is working well.

Positives
1. This and other Pennytel mobile plans are well priced and generally well explained in its marketing.
2. Mobile reception is excellent.
3. Customer service is excellent. Each time I have contacted customer service I have spoken to a real person without delay and each time the immediate issue was dealt with promptly and satisfactorily.
Negatives
1. Our initial bill was incorrect. It applied a discount only to one account not both. Also the first bill after we changed our plan recently was incorrect (we were overcharged).
2. The charge for using data over the allowance seems punitive ($10 for 1 GB)
3. The charge for using data over the allowance is not advertised up front at all. This is deceptive.

I have been using the Pennytel $10.99 monthly plan since February 2019 after switching from Optus. It suits my needs and I'm happy with it. However, in August I took up their offer of purchasing a Nokia 3.2 handset for $186.75. For some reason, Pennytel sent me two handsets and debited my credit card for both. I arranged to return the unwanted one and get a refund. The goods were confirmed returned, but despite numerous enquiries by phone and email, have not yet, at 13 September, received the refund. Very frustrated and annoyed about this.

Our network coverage through the Telstra system has always been poor and unreliable. Pennytel reception is better, for less than half the cost, probably because their network is not oversubscribed. Easy to contact too.

I cancelled because i didnt get coverage in areas i needed it when travelling though i could get coverage with telstra directly which is a pity. Telstra keep coverage for their own clients unless you in big city

I am only a newcomer to Pennytel and have found it to be the best ever. The network and coverage are just fine. Data speeds are excellent and reliable. I would recommend you to anyone. Graham

We have no issues with Pennytell and are extremely pleased that we did make the decision to move our telephone requirements to them. We have no regrets and do not hesitate to recommend them to whomever.

It uses a cut down version of Telstra's network so the service isn't any better than other providers (I used vodafone and optus before, they all have gaps in different areas), but my experience with customer service has been very good. Can't complain.

I had one whole day with no service at all. I hope that doesn’t happen again. Everything else is fine. Payment of account is very handy for me, no problems there.