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Pennytel

Pennytel (page 2 of 3)

4.4 from 1,227 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Pros

Easy to switch over
Reliable connection
Great value for money

Reviews

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Rod L.
Rod L.Sydney, NSW

great service

published

good coverage and no dropouts and no problems with the service at a very good price for both of our phones with plenty of data and great customer service and mothley statments

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month4 GB
Pennytel
Ella MPennytelSend a private message
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Raj Chandra
Raj ChandraSouth East Queensland, QLD

Satisfied customer

published

Network is reliable and we had no issues to report so far . Download speed is good and we have not had any dropouts so far although we hardly traveled from home because of the coronavirus restrictions

Value for Money
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$19.95
Included Data per Month4 GB
Pennytel
Ella MPennytelSend a private message
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tigre
tigreAU
  • 6 reviews
  • 4 likes

Unexplained delays in SMSes and no response to support ticket

published

On 3 different occasions with 2 different senders, I had an unexplained delay in receiving SMSes by 35 minutes each time. I tried to contact Pennytel for support but they never responded to my support request.
When you sign up, you also get called by pushy Indian call centre operators if you don't activate your account within a certain period.

Value for Money
3/5
Customer Service
1/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Pennytel
Ella MPennytelSend a private message
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Anthony S.
Anthony S.Central, TAS

Not good

published

Service excellent inLaunceston Data usage at lake leake very poor my residence data download speeds are very slow have to go elsewhere to pay bills or to do banking phone service lake leake ok

Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.95
Included Data per Month2 GB
Pennytel
Ella MPennytelSend a private message
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Nic_Fuller
Nic_FullerSouth-Eastern Region, NSW
  • 4 reviews
  • 2 likes

Service is so very dubious that I cannot rely on it.

published

Grabben Gullen, NSW 2583 has incredibly poor coverage making farm/business life so very hard.
Are there any plans to improve this area?
Currently school children are unable to access the internet with their Google Classroom work.

Value for Money
4/5
Customer Service
4/5
Local Reception
3/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month10 GB
Pennytel
Ella MPennytelSend a private message
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Tommy G.
Tommy G.Peel, WA

Easy to see what you have left, not for some country areas FB & Gmail work fast enough for me on a basic Alcatel U5 ph.

published

Works well in suburbia but not in some Western Australian country areas that we have visited recently. At Calingiri people with Telstra had good reception we had none. At Jarradale

Value for Money
3/5
Customer Service
4/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$29.00
Included Data per Month10 GB
Pennytel
Ella MPennytelSend a private message
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Denis J
Denis JMid North Coast, NSW
  • 2 reviews

Excellent value and service

published

Haven't had any dropouts and everything is going OK. What else can I say to make up to 30 words. Why do you want 30 words?
don't download much data, so can't say

Value for Money
4/5
Customer Service
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
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Lynnette A.
Lynnette A.Sydney, NSW

pretty good ,

published

very happy with the service so far. I only ever get one bar for network coverage and it does not work on trains. It never drops out, except on the train. Very happy with the price

Value for Money
5/5
Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month2 GB
Pennytel
Ella MPennytelSend a private message
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Angela
AngelaCentral Highlands and Goldfields, VIC

Performing very well as I expected it to

published

Reliable network coverage and no frequent dropouts. Download speeds are sufficiently fast. As a pensioner I am impressed by the efficiency provided by Pennytel at such a low cost to me.

Value for Money
5/5
Customer Service
4/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$18.00
Pennytel
Ella MPennytelSend a private message
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Mobile Phone Service Providers

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Leslie C.
Leslie C.Hunter Region, NSW

Could be better signal only 2 bars in regional area

published

Very good service , is reliable however disappointing as only 2 bars and using Telstra lines I expected better.
Would like access to 1900 numbers for competitions, no real issues or dropouts that I’ve experienced

Value for Money
4/5
Customer Service
4/5
Local Reception
3/5
Transparency
4/5
Plan TypePre-Paid Sim Only
Included Data per Month10 GB
Pennytel
Ella MPennytelSend a private message
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The reviewer stated that an incentive was offered for this review

jeff
jeffSydney Surrounds, NSW

Good

published

I am happy with the service provided. I have experienced no faults with the system. However I believe I am not fully using the phone as there may be a number of uses I am not aware of. An instruction manual would help.

thank you

Value for Money
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!
DAve
DAveCorowa
  • 2 reviews

no coverage at our home

published

We still get no coverage unless I go out and stand in the street. When we were away recently, we got good coverage , even on the ship that was way off the coast of Aus. It is much cheaper than the others.

Incentivised Review No
Plan TypePost-Paid with Phone
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
DAve
DAve

doesent matter if you have a map, I still get no coverage.

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Mobile Phone Service Providers

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all good

published

help full when calling for information
network coverage has not been an issue to date
data speed has been good to date
changing over network has worked ok
charges are competitive
sending bill instead of requiring direct debit is a very important factor

Value for Money
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Good Service

published

Phone is fine... still learning how to use it Coverage seems good and haven't had any drop-outs. Thirty words? I don't use thirty words in a week or a month even..

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Alan
AlanSouth East Queensland, QLD

Quite satisfied.

published

I think it is obvious that call history should be able to be deleted.I am happy with calls,texts etc and dont use data so cant commit on it.Overall quite good.

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Remnlynn
Remnlynn
  • 2 reviews

Professional approach

published

The reason I left Pennytel was the dropouts which I didn't experience before eg sitting down and leaning forward and the call would drop out. I reverted to my previous telco and Penny tel were extremely understanding and professional when transferring my old number back.

Value for Money
5/5
Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$16.50
Included Data per Month2 GB
Pennytel
Ella MPennytelSend a private message
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Rob H
Rob H
  • 3 reviews

Totally satisfied with the coverage.

published

I've had the service for two months now and am totally satisfied with the coverage. Keep up the good work.
I did have a problem with the billing at first however that has been sorted out and everything is working well.

Value for Money
5/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$19.99
Included Data per Month4 GB
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Nick Horn
Nick HornNarrabundah 2604, ACT

Good plan but max data rules not properly explained

published

Positives
1. This and other Pennytel mobile plans are well priced and generally well explained in its marketing.
2. Mobile reception is excellent.
3. Customer service is excellent. Each time I have contacted customer service I have spoken to a real person without delay and each time the immediate issue was dealt with promptly and satisfactorily.
Negatives
1. Our initial bill was incorrect. It applied a discount only to one account not both. Also the first bill after we changed our plan recently was incorrect (we were overcharged).
2. The charge for using data over the allowance seems punitive ($10 for 1 GB)
3. The charge for using data over the allowance is not advertised up front at all. This is deceptive.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$24.99
Included Data per Month10 GB
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Tony at Oberon NSW
Tony at Oberon NSWCentral West, NSW
  • 2 reviews
  • Verified

No problems with the mobile service but unhappy with handset sales.

published

I have been using the Pennytel $10.99 monthly plan since February 2019 after switching from Optus. It suits my needs and I'm happy with it. However, in August I took up their offer of purchasing a Nokia 3.2 handset for $186.75. For some reason, Pennytel sent me two handsets and debited my credit card for both. I arranged to return the unwanted one and get a refund. The goods were confirmed returned, but despite numerous enquiries by phone and email, have not yet, at 13 September, received the refund. Very frustrated and annoyed about this.

Value for Money
2/5
Customer Service
2/5
Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Susan M
Susan M
  • 3 reviews
  • 1 like

Better than the big providers

published

Our network coverage through the Telstra system has always been poor and unreliable. Pennytel reception is better, for less than half the cost, probably because their network is not oversubscribed. Easy to contact too.

Value for Money
4/5
Customer Service
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$16.00
Included Data per Month2 GB
Pennytel
Ella MPennytelSend a private message
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kauchter
kauchterTasmania
  • 2 reviews
  • 1 like

No coverage outback Qld

published

I cancelled because i didnt get coverage in areas i needed it when travelling though i could get coverage with telstra directly which is a pity. Telstra keep coverage for their own clients unless you in big city

Customer Service
4/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$11.00
Included Data per Month2 GB
Pennytel
Ella MPennytelSend a private message
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G. Clarke
G. ClarkeNorth-West & West coast, TAS
  • 2 reviews

Pennytel is great!

published

I am only a newcomer to Pennytel and have found it to be the best ever. The network and coverage are just fine. Data speeds are excellent and reliable. I would recommend you to anyone. Graham

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Included Data per Month4 GB
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!
David
DavidHunter Region, NSW

Good service

published

We have no issues with Pennytell and are extremely pleased that we did make the decision to move our telephone requirements to them. We have no regrets and do not hesitate to recommend them to whomever.

Value for Money
5/5
Customer Service
4/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Pennytel
Ella MPennytelSend a private message
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geoff_awf
geoff_awfGreater Melbourne (Metropolitan), VIC

Good value for money

published

It uses a cut down version of Telstra's network so the service isn't any better than other providers (I used vodafone and optus before, they all have gaps in different areas), but my experience with customer service has been very good. Can't complain.

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month10 GB
Pennytel
Ella MPennytelSend a private message
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Geraldine
GeraldineLaunceston, TAS
  • 5 reviews
  • 1 like

So far so good

published

I had one whole day with no service at all. I hope that doesn’t happen again. Everything else is fine. Payment of account is very handy for me, no problems there.

Value for Money
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$19.99
Pennytel
Ella MPennytelSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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