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Pennytel

Pennytel (page 4 of 10)

4.4 from 1,185 reviews · View Statistics
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Eddy
Eddy
  • 2 reviews

Happy and good sevice

published

The network coverage is good and the customer service helpfully and happy to give information as required.Waiting time is ok and the staff have all the answers that are askef

Pennytel
Ella MPennytel

Poor reception

published

I changed from Vodafone hoping to get better coverage on the Telstra network. I live only 150 metres from a tower and reception is poor, like about 2 bars.(I got 5 on Vodafone) All around Perth reception is poor. Be changing out in under a month. Was a waste of time.

Pennytel
Ella MPennytel
Felicity
FelicitySydney, NSW
  • 2 reviews

No problems incurred

published

No drop outs and coverage so far has been great however haven’t been out of my area.
No problems with downloading but I don’t do much downloading.
Calls using What’s App not great

Pennytel
Ella MPennytel
Bac L.
Bac L.South East Queensland, QLD
  • 2 reviews
  • 2 likes

Excellent when the service Activation successfully

published

Activation with Port-in from Optus network is terrible, it takes too long and fail sometime. I have to web chat to get the service going. It sometime partially activated (i.e. Can receive calls but can't make going call). Please improve the activation process with port-in from Optus network.

Pennytel
Ella MPennytel
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Joyce
Joyce
  • 4 reviews
  • 1 like

Be much better if unlimited data was offered

published

Network coverage is excellent. Have only occassionally experienced call drop out, but prior to signing up with Pennytel had contant call drop out with the other provider. So am happy.
Data download speed is pretty quick

Pennytel
Ella MPennytel
Peggy B
Peggy BNorth-East, TAS

Not bad at all

published

It is good most of the time. Sometimes phone won't let me answer a call but that could be phone not Pennytel's fault. I get as good a go as if with Telstra but less than half the price.

Pennytel
Ella MPennytel
LynneS
LynneSMid North Coast, NSW
  • 2 reviews

JUST THE SAME

published

Mid North Coast NSW Pacific H'way blackspots, absolutely no reception. Bad reception at my home in Lakewood NSW. Part of Telstra so no surprise really. I was hopeful. BUT so much cheaper for the same deal as Telstra with same coverage or Optus with almost non-existent coverage at my home

Pennytel
Ella MPennytel

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Neil
NeilVictoria

Your administration is duplicating work

published

please do NOT send email invoices when auto payments have been activated and payments withdrawn
Otherwise OK. really dont need more than 16 words to pass this message on. SERVICE GOOD

Pennytel
Ella MPennytel

Service is working well

published

So far I have found Pennytel's service to be as satisfactory as my previous telco. I have not had any major problems with few dropouts and the data download speed appears to be fine.

Pennytel
Ella MPennytel
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Rod L.
Rod L.Sydney, NSW

great service

published

good coverage and no dropouts and no problems with the service at a very good price for both of our phones with plenty of data and great customer service and mothley statments

Pennytel
Ella MPennytel

Quite good Except can’t receive verification codes

published

Phone and data, customer services are good. Just don’t know why can’t receive verification codes from Google, Twitter, Instagram, etc. Can this be fixed? This is no good and troublesome being not be able to receive those codes. Otherwise, everything ok.

Pennytel
Ella MPennytel
pete
peteMurray Mallee, SA

this is so good lots better

published

oh this is lots better than my last provider with the same coverage but for a lot better price. have not
experinced any dropouts. have not had any dramas with the contract

Pennytel
Ella MPennytel
Mobile Phone Service Providers

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Raj Chandra
Raj ChandraSouth East Queensland, QLD

Satisfied customer

published

Network is reliable and we had no issues to report so far . Download speed is good and we have not had any dropouts so far although we hardly traveled from home because of the coronavirus restrictions

Pennytel
Ella MPennytel
Gwyn
GwynCentral West, NSW

VALUE FOR MONEY

published

So far every bit as good as our previous supplier at a fraction of the cost which to my wife and I is an important consideration as we are on the Aged Pension.
I have noticed no difference in the download speed.
Generally a very satisfied customer.

Pennytel
Ella MPennytel

Fantastic Service

published

I needed help within new connection, the Customer Help Dept. were very helpful an made the transition very easy to understand and implement.
Well done your help was very much appreciated.

Pennytel
Ella MPennytel
tigre
tigreAU
  • 6 reviews
  • 4 likes

Unexplained delays in SMSes and no response to support ticket

published

On 3 different occasions with 2 different senders, I had an unexplained delay in receiving SMSes by 35 minutes each time. I tried to contact Pennytel for support but they never responded to my support request.
When you sign up, you also get called by pushy Indian call centre operators if you don't activate your account within a certain period.

Pennytel
Ella MPennytel
k2surf
k2surfCentral West, NSW
  • 23 reviews
  • 5 likes

Great price for a Telstra network!

published

We use the 3G network and we have never had a problem with drop outs or bad reception. In the country we need a provider that uses the Telstra network and Pennytel was one of the only ones that gives your voicemail.

Pennytel
Ella MPennytel
Anthony S.
Anthony S.Central, TAS

Not good

published

Service excellent inLaunceston Data usage at lake leake very poor my residence data download speeds are very slow have to go elsewhere to pay bills or to do banking phone service lake leake ok

Pennytel
Ella MPennytel
Not Applicable
Not ApplicableGreater Melbourne (Inner), VIC
  • 10 reviews
  • 5 likes

Get what you pay for

published

Technical service is okay (considering its Telstra, not Pennytel). No option for international MMS bundle. Don't understand privacy and spam. "We're here to help" is a contradiction in terms. No option to remove from "Marketing" emails, might have to look elsewhere because of this single issue.

Pennytel
Ella MPennytel
Nic_Fuller
Nic_FullerSouth-Eastern Region, NSW
  • 4 reviews
  • 2 likes

Service is so very dubious that I cannot rely on it.

published

Grabben Gullen, NSW 2583 has incredibly poor coverage making farm/business life so very hard.
Are there any plans to improve this area?
Currently school children are unable to access the internet with their Google Classroom work.

Pennytel
Ella MPennytel
Millie2007
Millie2007
  • 2 reviews

Seems good

published

I have found the network coverage sufficient for my needs. I have experienced about two dropouts but not sure it was the network’s problem.
The data speeds are enough for my needs.

Pennytel
Ella MPennytel
Tommy G.
Tommy G.Peel, WA

Easy to see what you have left, not for some country areas FB & Gmail work fast enough for me on a basic Alcatel U5 ph.

published

Works well in suburbia but not in some Western Australian country areas that we have visited recently. At Calingiri people with Telstra had good reception we had none. At Jarradale

Pennytel
Ella MPennytel
Denis J
Denis JMid North Coast, NSW
  • 2 reviews

Excellent value and service

published

Haven't had any dropouts and everything is going OK. What else can I say to make up to 30 words. Why do you want 30 words?
don't download much data, so can't say

Pennytel
Ella MPennytel
mirebarb
mirebarbGreater Melbourne (Outer), VIC

Happy with service

published

So far I’m happy with service. Staff courteous and helpful. Have recommended Pennytel to my friends and family. I appreciate that my payment is acknowledged every month. Thank you. Regards

Pennytel
Ella MPennytel
Tineke
Tineke
  • 2 reviews

Mobile services

published

We use this service as a backup to other internet. We have no problems receiving phone calls nor making them except in some areas of Tasmania.we are quite happy around.

Pennytel
Ella MPennytel
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