1 photo
Pennytel
4.4 from 1,166 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Pennytel

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Nigel
NigelSouthwest, VIC

easy changeover no problems so far

published

All is as it should be I would recommend Pennytel to anybody. I have had no dropouts even in the Otways which happened whith the last provider I hope to stay as long as Pennytel are competitive.

Value for Money
5/5
Customer Service
5/5
Brian W.
Brian W.Metropolitan Adelaide, SA

My Pennytel Experience

published

My change to Pennytel from ny previous provider was seamless. Network coverage is excellent and the service has been so good that I've had no need to contact anyone. Keep up the good work, I'm cdrtainly impressed.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!
- The Pennytel Team

Reasonable reception in poor areas

published

Only one bar of reception at home. Have to rely on wifi calling. Otherwise very hapy with the service. Can reception be improved? I asmit the tevious carrier was no better

Value for Money
5/5
Local Reception
2/5
Pennytel
Pennytel Pennytel

Excellent Australia based support.

published

Support staff are knowledgeable, patient and most helpful. Setting up was achieved with minimal effort. The use of Telstra as carrier gives superb mobile ‘phone reception but, unlike Telstra, Pennytel offers ‘small’ data ‘phone plans which I wanted. Very pleased!

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel
Mobile Phone Service Providers

Find out how Pennytel compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Just what we need

published

reliable service and network coverage. Great to be able to submit a help ticket if needing to speak to someone and be able to speak to real people rather than recorded messages. All the information about plans are given in plain English and easy to follow. Easy to order new sim.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Pennytel
Pennytel Pennytel

Thank you Deborah for the wonderful review and for taking the time to share your feedback with us! At Pennytel, our customer service team are always striving to be the best, we will be sure to pass on your kind words!

- Pennytel

Judy
JudyMurray Region, NSW

We are very happy with all aspects of the service.

published

Our network coverage has been very reliable, and we have not experienced any dropouts. The data download speeds are quite sufficient for us. No problems experienced so far, so we are very happy with Pennytel.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you, Judy! We’re thrilled to hear you are enjoying your service.

Best wishes,
The Pennytel Team

Bonncyclist
BonncyclistMid North Coast, NSW

Great plan

published

Network coverage is very reliable so far.Very good for rural NSW no dropouts at all.
Data speeds seem to work very efficiently.
Would recommend Pennytel very good value for a low price.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!

- The Pennytel Team

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
Jennybee
JennybeeYandina
  • 14 reviews
  • 17 likes
  • Verified

Great service where you speak to real people without having to wait

published

I switched my personal mobile to Pennytel about six months ago. I did this for two reasons - they use the Telstra network (the Optus coverage in my area had declined) and I can call up and speak to real people without a long wait. I have found the coverage to be great and, since then, I have moved our four business mobiles across as they also have some great, cost-effective plans.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for the positive review! We love hearing from our customers – especially when our services are able to make a positive difference to them.
Regards,
The Pennytel Team

Ngaire
Ngaire
  • 2 reviews
  • 1 like

Been great would not change anything

published

I have been with Pennytel for quite some time now and never had any problems with coverage or dropouts and downloading things is quick and easy
My wife is now with you as well
Great company

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel
Mobile Phone Service Providers

Find out how Pennytel compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Natasha
NatashaAdelaide
  • 5 reviews
  • 4 likes

Best mobile coverage for a rural area.

published

I couldn’t be happier in changing over to Pennytel. We moved out to the country, and I needed a phone service that didn’t have frequent dropouts. I didn’t want to pay for an expensive service with Telstra, and love that this company still has this provider at a cheaper rate. No Bpay processing fees like I was being charged. I was connected within hours which really surprised me. Caring support staff, when I had a death in my family, and my payment was late.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us. We love hearing from our customers – especially when our services are able to make a positive difference to them.

Happy I changed over to you.

published

Happy with all aspects so far.
Coverage OK, download speed fine by me.
I chose pennyroyal as it offered me best price for the limited way I use my mobile .
I don't have a Landline.

.

Value for Money
4/5
Incentivised Review No
Pennytel
Pennytel Pennytel

Thanks for sharing your experience!

Regards,
The Pennytel Team

Perfect plan

published

Reliable network coverage, no dropouts
Easy to sign up and get started
Optimal cost for plan inclusions suitable for individual needs
No issues at all, very happy with the service, price and billing

Value for Money
5/5
Local Reception
5/5
Pennytel
Pennytel Pennytel

Thanks for sharing your feedback, we're glad to hear you're having a great experience!
- Pennytel

Mobile Phone Service Providers

Find out how Pennytel compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Jayne B.
Jayne B.Mid North Coast, NSW
  • 2 reviews
  • 2 likes

great plan

published

Reliable service good coverage no dropouts. It's very competitive price wise and I'm happy to continue with Pennytel. I'm glad I found it on the internet, it services my needs.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us.

Regards,
Pennytel

Peter v.
Peter v.South East Queensland, QLD

The best features we found for an amazing price.

published

The features and costs are visible on websites, but what's not visible is the outstanding customer service given to deliver this!! Phone support is great and I've never had to wait more than a couple of minutes.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us! Our customer service team are always striving to be the best, we will pass on your kind words!

- The Pennytel Team

Pennytel Review

published

Excellent service at a realistic rates.
Network coverage is also excellent being covered by the Telstra network.
Data download speed is mostly adequate.
I would recommend Pennytel to anyone looking for a good mobile service.

Value for Money
5/5
Customer Service
5/5
Pennytel
Pennytel Pennytel
Page 1 of 10

Questions & Answers

Woz
Wozasked

I want to swap both my phone and my wife's phone over to Pennytel. Any discount and how do I go about it?

4 answers
Jennybee
Jennybee

I didn't ask for a discount, Woz, so don't know if they will. Their prices are so good anyway, especially for a Telstra network. I have found them to be very helpful and it is so good being able to call them and actually have your call answered so promptly. I also found the coverage was so much better than the Optus network in my area.

Woz
Woz

What is their phone number, Jennybee?

Pennytel
Pennytel Pennytel

Hi Woz, thanks for reaching out. We're here to help you get started!
You can speak to our team on 1300 232 888

Kevin S.
Kevin S.asked

Why is me service disconnected when ihave not received a nill

1 answer
Pennytel
Pennytel Pennytel

Hi Kevin, we have sent you a message to assist.
- The Pennytel Team

Steve H.
Steve H.asked

Do I have to cancel my current provider when I changeover

No answers
See all Pennytel questions

Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

Other Mobile Phone Service Providers

Previous
Next
See all Mobile Phone Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.