Reviewer Photos & Videos
Very happy with service and price and when I I ring the customer service team they are very polite and friendly and they understand what you want. Be happy to recommend them
No noticeable speed difference to big provider.
Easy process to order sim and change to this provider.
Easy to use app to check data usage and excellent value for me.
Excellent trouble free phone usage
Phone usage is 100% reliable, never drops out.
Billing is always correct and reliable, always arrives on time.
I pay my monthly bill as soon as it comes and it's nice to always get a thank you reply email
When adding an extra phone to my account - it's good to talk direct to persons who actually know their job and arrange things without fuss
No customer service
Tried to contact customer service twice and you never hear back. Plan went dead mid month and was unable to get any response. Cheap, but you get what you pay for
The reviewer stated that an incentive was offered for this review
Great people to deal with.
Very reliable network coverage. No dropouts at all. Download speed is sufficiently fast. Everything works great. Data rollover would be desirable. Easy to talk to the company on the phone.
Very helpful, friendly and quick and easy service. Answered all questions and Price wasn't that bad. No complaints of the mobile and data service. Now offers the NBN which I'll probably connect in a few years.
Good but could be better!
Network coverage mostly ok. Worryingly I did not receive a text a friend confirmed sending on 5/3/22 conveying important information. Data download speeds seem ok. The price is very appealing.
Perfect option for a second SIM card and business mobile service
Does exactly what I need as a an extra number for business I can hand out without worry. The service is on the Telstra network for superior coverage, great value.
Love the service , price , everything about the company. We had extra phones for 2 months for my visiting daughter and son in law and the upgrade and downgrade went smoothly including the quick arrival of the Sim cards
No complaints thus far. Pricing is competitive. Network service is consistent and good.
Have contacted customer service twice and they've been responsive and good.
Switched from Optus - initially just 1x mobile. But have since moved 2x personal (wife and mine) and 3x work mobiles across also. Cheaper, better coverage, better customer service (Optus is so painful in that regard).
Good So far
Have Pennytel on two mobiles. Shifted from telstra. Haven't noticed any difference with coverage / use.
Haven't had any issues to sort out, but they offer great prices and it works well for us.
Can’t fault it
No dropouts, speed completely meets my needs and expectations. Changeover from a different provider was seamless and saved me at least 50% of previous provider’s costs. Yet to try the free overseas calls.
I don't use the phone much. I don't have any trouble with it. Pennytel suits me for what I use it for. I'd recommend Pennytel to anyone. It's great mate.
Great service and Easy to switch to.
Never had a problem with Pennytel. Awesome coverage even in Regional areas. Transfering from a Major telco was realy easy and im saving $35 per month !!
Moving hubby over as soon as his old contract is up for sure.
Extremely happy with the service.
What can I say, nothing negative that's for sure. I have found the service to be reliable, I have had no dropouts as previously experienced with my other provider, very affordable, I have had no problems, I am a very happy customer. I will always recommend Pennytel to family and friends Keep up the good work Pennytel.
Questions & Answers
Do you have an NBN plan
Hi Barbara, thanks for reaching out.
Yes, we have NBN plans to suit every home, all with no lock-in contracts. You can view our NBN plans here https://pennytel.com.au/residential/#tab-2 or call our ...friendly team on 1300 232 888 for more information and to get started.
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thank you for reaching out. ...Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, Pennytel
How and were to find the pennytel mobile app, I can’t find it the App Store .
Thank you for reaching out. We are currently experiencing technical issues with our Pennytel App appearing in the App Store - we are currently working on getting it back into the Store, and ...
Get an answer from our members and Pennytel representatives
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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