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Pennytel
Pros
Reviewer Photos & Videos
- 3 reviews
Perfect
Very happy with service and price and when I I ring the customer service team they are very polite and friendly and they understand what you want. Be happy to recommend them
- 2 reviews
Great service
No dropouts
No noticeable speed difference to big provider.
Easy process to order sim and change to this provider.
Easy to use app to check data usage and excellent value for me.
Very pleased.
Thanks for your review. We value your feedback and are thrilled you’re enjoying your Pennytel Mobile Plan!
Regards,
Pennytel
- 2 reviews
- 1 like
Excellent trouble free phone usage
Phone usage is 100% reliable, never drops out.
Billing is always correct and reliable, always arrives on time.
I pay my monthly bill as soon as it comes and it's nice to always get a thank you reply email
When adding an extra phone to my account - it's good to talk direct to persons who actually know their job and arrange things without fuss
Thank you so much for your kind words, Russ. We really appreciate you taking the time out to share your experience with us!
Regards,
The Pennytel Team
- 4 reviews
- 2 likes
No customer service
Tried to contact customer service twice and you never hear back. Plan went dead mid month and was unable to get any response. Cheap, but you get what you pay for
Hi Nick,
Thank you for taking the time to share your feedback. We're sorry to hear that you have experienced issues with your Pennytel mobile plan. We’d love to try and make this right. We have sent ...
In follow up to this review, Pennytel has now reached out and discussed the issue and provided a service credit in the form of a free month. It's unfortunate I had to receive customer support via Pro...
Read moreduct Reviews vs their portal, however, they have acknowledged the issue, attempting to prevent it in the future, and provided some financial compensation. The Pennytel Client Experience rep that called me was very polite, informative, and very interested in making this situation right.The reviewer stated that an incentive was offered for this review
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Great people to deal with.
Very reliable network coverage. No dropouts at all. Download speed is sufficiently fast. Everything works great. Data rollover would be desirable. Easy to talk to the company on the phone.
Thanks for sharing your experience, Eddie!
- 2 reviews
Service
Very helpful, friendly and quick and easy service. Answered all questions and Price wasn't that bad. No complaints of the mobile and data service. Now offers the NBN which I'll probably connect in a few years.
Hi Lindy,
Thank you for the wonderful review and for taking the time to share your feedback with us! We will be sure to pass on your kind words to our Customer Service Team.
- Pennytel
Good but could be better!
Network coverage mostly ok. Worryingly I did not receive a text a friend confirmed sending on 5/3/22 conveying important information. Data download speeds seem ok. The price is very appealing.
Hi Arabella, thank you for your feedback. We're sorry to hear that you had missed a text message, we would like to look into this further for you and have sent you a message to assist.
Regards,
The Pennytel Team
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Perfect option for a second SIM card and business mobile service
Does exactly what I need as a an extra number for business I can hand out without worry. The service is on the Telstra network for superior coverage, great value.
Thanks so much for your positive review, Tim!
We're so glad to hear that you are enjoying your Pennytel Mobile Plan.
...
- 2 reviews
Excellent service
Love the service , price , everything about the company. We had extra phones for 2 months for my visiting daughter and son in law and the upgrade and downgrade went smoothly including the quick arrival of the Sim cards
Thanks for sharing your experience, Paul!
Best wishes,
Pennytel
Find out how Pennytel compares to other Mobile Phone Service Providers
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- 2 reviews
- 1 like
All good
No complaints thus far. Pricing is competitive. Network service is consistent and good.
Have contacted customer service twice and they've been responsive and good.
Switched from Optus - initially just 1x mobile. But have since moved 2x personal (wife and mine) and 3x work mobiles across also. Cheaper, better coverage, better customer service (Optus is so painful in that regard).
We’re thrilled to hear you are enjoying your Pennytel Mobile Plans! Thank you for sharing your experience,
The Pennytel Team
- 2 reviews
Good So far
Have Pennytel on two mobiles. Shifted from telstra. Haven't noticed any difference with coverage / use.
Haven't had any issues to sort out, but they offer great prices and it works well for us.
Thank you for the positive review, we love hearing from our customers!
Regards,
The Pennytel Team
- 3 reviews
- 1 like
Can’t fault it
No dropouts, speed completely meets my needs and expectations. Changeover from a different provider was seamless and saved me at least 50% of previous provider’s costs. Yet to try the free overseas calls.
Thank you so much for the wonderful review and for taking the time to share your feedback with us!
- Pennytel
Find out how Pennytel compares to other Mobile Phone Service Providers
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It's good
I don't use the phone much. I don't have any trouble with it. Pennytel suits me for what I use it for. I'd recommend Pennytel to anyone. It's great mate.
Thanks so much for taking the time to share your experience!
Best wishes,
Pennytel
- 2 reviews
- 2 likes
Great service and Easy to switch to.
Never had a problem with Pennytel. Awesome coverage even in Regional areas. Transfering from a Major telco was realy easy and im saving $35 per month !!
Moving hubby over as soon as his old contract is up for sure.
Thanks for the positive review, Roseanne! We love hearing from our customers – especially when our services are able to make a positive difference to them.
Best wishes,
The Pennytel Team
Extremely happy with the service.
What can I say, nothing negative that's for sure. I have found the service to be reliable, I have had no dropouts as previously experienced with my other provider, very affordable, I have had no problems, I am a very happy customer. I will always recommend Pennytel to family and friends Keep up the good work Pennytel.
We’re thrilled to hear you are enjoying your mobile plan! Be sure to take advantage our Refer A Friend Offer when recommending Pennytel to your friends & family to earn $10 credit every time you refer...
Read more a friend! More info: https://pennytel.com.au/refer-a-friend/ Best wishes, PennytelQuestions & Answers
Do you have an NBN plan
Hi Barbara, thanks for reaching out.
Yes, we have NBN plans to suit every home, all with no lock-in contracts. You can view our NBN plans here https://pennytel.com.au/residential/#tab-2 or call our ...
Read morefriendly team on 1300 232 888 for more information and to get started.
Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thanks,
CA
.
Hi Carmy,
Thank you for reaching out. ...
Read more Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, Pennytel
Hi
How and were to find the pennytel mobile app, I can’t find it the App Store .
Hi Mark,
Thank you for reaching out. We are currently experiencing technical issues with our Pennytel App appearing in the App Store - we are currently working on getting it back into the Store, and ...
Get an answer from our members and Pennytel representatives
Details
About Pennytel
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Telstra |
| International Roaming Offered | Yes |
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Thank you for the wonderful review and for taking the time to share your feedback with us, Heather!
- The Pennytel Team