Pennytel (page 2 of 10)

The features and costs are visible on websites, but what's not visible is the outstanding customer service given to deliver this!! Phone support is great and I've never had to wait more than a couple of minutes.

Low signal everywhere! struggling play a video! Awful around CBD and really slow when you go further! I switched to another provider they charged me for another month for nothing!! I complained they said it’s our policy! Don’t recommend this rubbish at all

Really good , was having some difficulties early on which were of my own making , that is , I use Wi Fi off a router at home & forgot to disable WI Fi when leaving home resulting in dramas using QR codes etc. Once disabled no problems.

overall good service with a good price , meets my needs. Occasional loss of signal, or slow response when checking in, other people go in front and they have faster check in .

Very happy with phone reception and no issues with your customer service
Would like to see a hot spot service provided for ease of wi fi accessibility
I understand you use Telstra 4G & 3 G service and wondering whether their hotspot service could also be included or perhaps a similar system that you could provide to Pennytel customers

Look everything is as promised, what more can you ask for? I never used my mobile very much only turned it on when I needed to make a call. Now I use my email, log in for Covid etc.

At all times the signal strength was at least one bar less than my previous provider. Moved on to iiNet (Vodaphone). Immediate improvement in signal strength. For this reason, I cannot recommend Pennytel.

After being sent a sim card I couldn't use (I wanted to transfer my existing phone number, and they sent me a sim with a new number) I called to advise. They sent me a new sim card, which then couldn't be activated due to a technical glitch on their end. I gave up and went with a different provider. I was unpleasantly surprised to be charged for activating the first sim card (the one that I couldn't use). After THREE phone calls I finally got a refund.
Can't think of a worse customer experience to be honest.

I have been with Pennytel for 3 months now with no drop outs or coverage problems. Living in regional and traveling Victoria I am impressed. I would recommend using Pennytel.

Was on a 64GB data with telestra not needed Changed to Pennytel 3GB data which is ample for my usage No problem with speed or coverage
Rates are good variety of data options

I was looking for a fast reliable and cheap Internet Provider. The service is really fitting my needs in term if using mobile phone. I found it through PennyTel. I love the service.
Thanks...

never any dropouts since i changed from telstra and definatley cheaper. would and have recommend this company to family and friends great to get email when going to be charged

Since changing to Pennytel the service has been perfect.
Coverage excellent and data speed great, and, of course much more data than Telstra for half the cost.
Billing service great. Nice to get an email informing me of account being charged.

It is easy to use and coverage is good much better than before I don't use the internet much but international calls are very good I haven't had any dropouts and reception is very clear.

Using Pennytel has been super easy, from account set up to activation, with no issues after activation. With the introductory month reduced fee and ongoing low fee the plan suits me and provides excellent value for money. Very happy!

I have good reception at home were there was none before with other telco`s. i have no dropouts also great speed for downloads and streaming at a very affordable price

My service with pennytel has been exceptionally good... it provides all the service I need and is not subject to "
up selling ". cheap and no drop out problems at all.

Don’t use much mobile data but can order more if needed. The data and reception is very reliable and the speeds are competitive with any other provider. I never experience drop outs or black spots works inside the shopping mall.

Don't expect any service whatsoever. The don't reply to emails, or "contact us' forms in their website. And these days thier deals are not outsanding. As well as that, they throttle the connection.

Absolutely love it no problems with coverage or internet recommend it to everyone and the price you can't go wrong for downloading it's very fast games play smoothly no drop outs

Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.

Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.

All promises have been fulfilled - have had no problems with coverage. As I am a small data user most months an added advantage would be the facility to carry over some portion of unused data.

Network has been down for 5 days and despite multiple calls and emails there has been no resolution. Not our handsets as they work at the next town. Why can’t Pennytel do some decent troubleshooting with Telstra to fix the issue? There appears to be no tech savvy staff on the help line. Stressful when trying to stay in touch with family in hospital.! Service has been faultless for 18 months, but 5 days off air is unacceptable, now transitioning to another provider.

As a new customer, I have found pennytel to be a great service provider at a fantastic price.
I needed a phone plan for my daughter so I can contact her as she commutes to and from school, as well as after school commitments.