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Pennytel
4.4 from 1,193 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Brian J.
Brian J.Murrumbidgee Region, NSW
  • 2 reviews

I give you 4 stars, because 5 would be perfection. no one or any entity is perfect. Pennytel however come damn close,

published

I have found/had no problems with the network. No problems with download either. In fact all is well with the service. Cheap efficient and reliable. One can't ask for anything more,

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Pennytel
Pennytel Pennytel

Thanks so much for your positive review, Brian!
We're so glad to hear that you are enjoying your Pennytel Mobile Plan.

- The Pennytel Team

Similar opinion? Write a review on ProductReview.com.au!
DLVR2U
DLVR2USydney, NSW

BETTER THAN ANTICIPATED

published

I Heard About It But Didn't Believe It. Cheap Rates, Good Network Connection, Fast, Reliable, Easy 2 Communicate With. Data Is Also Very Reasonable. Will Be Recommending Others For Sure

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$19.99
Included Data per Month8 GB
Pennytel
Pennytel Pennytel

Thanks for the positive review! We love hearing from our customers – especially when our services are able to make a positive difference to them.
Regards,
The Pennytel Team

Similar opinion? Write a review on ProductReview.com.au!

The most helpful company ever!

published

I have recommended Pennytel to a few friends & have always been impressed with the service & value-for-money offered to those friends. My latest referral encountered difficulties in both the transferral of his mobile number & the unlocking of his handset. Although those difficulties were apparently the fault of the former Provider (rather than Pennytel), the staff @ Pennytel’s Australian call-centre were extremely patient & helpful over a period of nearly two (2) weeks. THANK YOU SO MUCH !!

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Included Data per Month1 GB
Pennytel
Pennytel Pennytel

Thank you for your review! We value your feedback and are thrilled you’re enjoying your Pennytel Mobile Plan! We'll be sure to pass on your kind words to our call centre team.

- Pennytel

Similar opinion? Write a review on ProductReview.com.au!
amenzone
amenzoneSydney, NSW
  • 7 reviews
  • 1 like

Great service....customer and signalwise.

published

Network coverage is good and no data drops. I went in for this mainly due to their voicemail service and their good reviews received. Easy to deal with and no hitches.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Pennytel Pennytel

Thanks for your review. We value your feedback and are thrilled you’re enjoying you Mobile Plan!

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James Gatehouse
James GatehouseWide Bay-Burnett, QLD

All good

published

Easy to deal with, transparent with no crap. What you see is what you get, Very happy with plan and coverage and staff good. Tra la la la la la.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month0 GB
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!

Similar opinion? Write a review on ProductReview.com.au!
Kaye
KayeWide Bay-Burnett, QLD
  • 2 reviews

All good no problems

published

Very happy with pennytel , no problems since moving to this service provider. This is a second phone & only used sparingly, & the cost of the plan suits us & Pennytel was very accommating in this regard , whereas our original provider was not willing to come anywhere near our requirements.

Value for Money
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Pennytel
Pennytel Pennytel

Thanks for your review, Kaye!
We value your feedback and are thrilled you’re enjoying your Pennytel Mobile Plan.

- The Pennytel Team

Similar opinion? Write a review on ProductReview.com.au!

Does everything I need a more.

published

I have not had any problems with reliability to date, network coverage has been fine and the data download speeds have also been fine. I have not experienced any dropouts.

Value for Money
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$14.00
Included Data per Month4 GB
Pennytel
Pennytel Pennytel

Thank you for the wonderful review, Melly!

- The Pennytel Team

Similar opinion? Write a review on ProductReview.com.au!

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ANN JOHN
ANN JOHNHunter Region, NSW

so far so good, we will see how we/you go when we drive off to the Snowy Mountains to see the grandkids

published

Good cover so far and very easy to move around no problems at all when dealing with your staff.
no drop outs
fast enough downloads for me and my husband John Douglas

Value for Money
5/5
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.75
Pennytel
Pennytel Pennytel

Thank you for sharing your experience!

Best wishes,
Pennytel

Similar opinion? Write a review on ProductReview.com.au!
Max
MaxSouth-Eastern Region, NSW

FANTASTIC

published

Economically brilliant, service sensational, very few interruptions to the service and satisfactory for all the requirements that is needed. Can not be happier than the current status of our account.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$16.00
Pennytel
Pennytel Pennytel

Thank you so much for sharing your feedback, Max!
We’re thrilled to hear you are enjoying your Pennytel Mobile Plan.

- The Pennytel Team

Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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easy to deal with

published

staff are a pleasure to deal with and very helpful and have reliable connection can't be happier when joined up to pennytel the plan suits us that we are on

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Included Data per Month3 GB
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!

- Pennytel

Similar opinion? Write a review on ProductReview.com.au!

Reasonable reception in poor areas

published

Only one bar of reception at home. Have to rely on wifi calling. Otherwise very hapy with the service. Can reception be improved? I asmit the tevious carrier was no better

Value for Money
5/5
Local Reception
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$18.00
Pennytel
Pennytel Pennytel
Similar opinion? Write a review on ProductReview.com.au!

Excellent Australia based support.

published

Support staff are knowledgeable, patient and most helpful. Setting up was achieved with minimal effort. The use of Telstra as carrier gives superb mobile ‘phone reception but, unlike Telstra, Pennytel offers ‘small’ data ‘phone plans which I wanted. Very pleased!

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Pennytel Pennytel
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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Judy
JudyMurray Region, NSW

We are very happy with all aspects of the service.

published

Our network coverage has been very reliable, and we have not experienced any dropouts. The data download speeds are quite sufficient for us. No problems experienced so far, so we are very happy with Pennytel.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
Pennytel
Pennytel Pennytel

Thank you, Judy! We’re thrilled to hear you are enjoying your service.

Best wishes,
The Pennytel Team

Similar opinion? Write a review on ProductReview.com.au!
Ngaire
Ngaire
  • 2 reviews
  • 1 like

Been great would not change anything

published

I have been with Pennytel for quite some time now and never had any problems with coverage or dropouts and downloading things is quick and easy
My wife is now with you as well
Great company

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Pennytel Pennytel
Similar opinion? Write a review on ProductReview.com.au!
Natasha
NatashaAdelaide
  • 5 reviews
  • 4 likes

Best mobile coverage for a rural area.

published

I couldn’t be happier in changing over to Pennytel. We moved out to the country, and I needed a phone service that didn’t have frequent dropouts. I didn’t want to pay for an expensive service with Telstra, and love that this company still has this provider at a cheaper rate. No Bpay processing fees like I was being charged. I was connected within hours which really surprised me. Caring support staff, when I had a death in my family, and my payment was late.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$17.99
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us. We love hearing from our customers – especially when our services are able to make a positive difference to them.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

lee c.
lee c.asked

does Pennytel allow for 19 numbers for text.
with respect

3 answers
Oz Travellers
Oz Travellers

I don't know, suggest you contact Pennytel, real easy to talk to.

DLVR2U
DLVR2U

When u say "allow for 19 numbers for text" do u mean can u send the same text msg to 19 different numbers all at once ?

Pennytel
Pennytel Pennytel

Hi Lee,

19 numbers are considered Premium Service numbers, the person dialling or sms’ing the number pays for the call / sms itself and is at a premium rate for that service. The rate is not set by Pennytel as it is a third party number and service. Pennytel barr the ability to access these numbers due to the premium charges and to avoid bill shock for customers.

Regards,
Pennytel

Jennifer S.
Jennifer S.asked

We have had no ph service for 2 weeks , and had no satisfaction from the numerous calls we've put into pennytell?

1 answer
Pennytel
Pennytel Pennytel

Hi Jennifer, thanks for reaching out. We're here to help! We have sent you a message to assist.
- Pennytel.

Not happy customer
Not happy customerasked

Why can’t I send pictures using my iphone 8

2 answers
Peter
Peter

I know very little about smart phones, but my Nokia does send photo's.

Pennytel
Pennytel Pennytel

Thanks for reaching out. This may be a setting on your phone, we can assist with troubleshooting this for you.
We have sent you a message to get your Pennytel mobile details.

- The Pennytel Team

See all Pennytel questions

Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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