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Pennytel

Pennytel (page 4 of 10)

4.4 from 1,247 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Pros

Easy to switch over
Reliable connection
Great value for money

Reviews

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Edward
EdwardLogan City
  • 30 reviews
  • 28 likes

Service OK

published

The hassle is if you have to make phone contact with PennyTel, the response to my query was, the next day call, from PennyTel. A call back is better than none! However had I known about that to start with, I wouldn't have joined PennyTel

Pennytel
Pennytel PennytelSend a private message

Hi Edward, we’re sorry to hear about your experience. We have reached out to our Client Experience Manager to get a little more insight into what happened here. We would like to discuss your experience further, we have sent you a message.

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Very pleased with service, value and coverage

published

Havent had any problems so far, speed and data has been working well. Would reccomend this service if you are looking for an economical service. It works well and communication is good too.

Pennytel
Pennytel PennytelSend a private message

Thank you for the wonderful review and for taking the time to share your feedback with us.

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Phone Reception

published

Very happy with phone reception and no issues with your customer service
Would like to see a hot spot service provided for ease of wi fi accessibility
I understand you use Telstra 4G & 3 G service and wondering whether their hotspot service could also be included or perhaps a similar system that you could provide to Pennytel customers

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This is perfect!

published

I have had no trouble with network coverage and have not experienced any dropouts.
Pennytel is definitely value for money as I was paying alot more with Optus with half the data offered in plan.

Pennytel
Pennytel PennytelSend a private message

Thanks for the positive review! We love hearing from our customers – especially when our services are able to make a positive difference to them.
Regards,
The Pennytel Team

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Garry S.
Garry S.Illawarra, NSW

Best I've had to date.

published

Look everything is as promised, what more can you ask for? I never used my mobile very much only turned it on when I needed to make a call. Now I use my email, log in for Covid etc.

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David
DavidGreater Melbourne (Outer), VIC

Good all round provider.

published

Simple changeover to Pennytel taking my number with me. Chose to use the Telstra network through Pennytel. Very happy with price while having the best coverage. It worked out to cost me half the cost I had going through Telstra.

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Really happy with them as a provider.

published

Pennytel are fine as a provider, and generally Telstra's coverage around Australia is good, except for my home on the Sunshine Coast where I'm lucky to get half a bar signal. The neighbour has complained to Telstra so many times he has lost count but nothng has improved.

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Michael H
Michael HSydney, NSW
  • 4 reviews
  • 1 like

Great phone plan

published

So far so good no problems with reception. Price is good and the reception is always very helpful. However I have tried many times but I still cannot log in. That is my only complaint.

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Poyzer
PoyzerMetropolitan Adelaide, SA

Very good provider.

published

I think Pennytel offer a great product at a very affordable price however l have been trying to correct the spelling of my Christian name since day 2 of my opening my account with Pennytel. I continue to be told the spelling has been correct but l still receive emails titled to Sheryl not
Cheryl
Once again please correct the spelling of my name. CHERYL not SHERYL.

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Trace
Trace
  • 2 reviews

Great value and service

published

The network coverage is always reliable and there are no problems with large downloads. I love that you can reach someone locally and easily in Customer Service. I would highly recommend switching from those big-name and pricey Telcos to Pennytel!

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BRYAN
BRYANPerth, WA

Pleased to join Pennytel

published

Since joining Pennytel we have not had any problems with Perth Metropolitan area coverage or coverage as we have traveled in rural areas south & east of Perth WA
Our plans includes more GB's for a much lower cost than offered by our previous major carrier so our direct debited charges per month are much lower. We have not needed to purchase any extra data. Customer service speaking to an Australia based Call Centre has been excellent

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reelmick
reelmickHunter Region, NSW
  • 7 reviews
  • 2 likes

Best value ever

published

Best coverage I've ever had, you just can't beat the price for a low usage user like me where as my last low cost supplier meant very low coverage and frequent drop outs

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Mobile Phone Service Providers

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Susan
SusanPerth, WA

Great service

published

I just travelled through rural WA and had great coverage and service. I switched to Pennytel a few months ago and I am very satisfied with the service and price.

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Lynne B.
Lynne B.
  • 2 reviews
  • 1 like

Great service

published

Switched from Telstra to Pennytel and saved almost half for a very similar plan. Have not had any drop outs and speed is fine. Customer service is great.
No issues with coverage

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Lance M.
Lance M.Gippsland, VIC

Why use the big company's

published

I have been with Pennytel for 3 months now with no drop outs or coverage problems. Living in regional and traveling Victoria I am impressed. I would recommend using Pennytel.

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Cheaper alternative to the bigger companys

published

Was on a 64GB data with telestra not needed Changed to Pennytel 3GB data which is ample for my usage No problem with speed or coverage
Rates are good variety of data options

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Grant
GrantNorth Western Region, NSW
  • 17 reviews
  • 19 likes
  • Verified

Excellent Company

published

I switched to Pennytel after many years with Telstra.I found the plan I am on now with Pennytel a is a great savings. Uses the same network .I would like to say I found communication with Pennytel is far superior to a lot of the bigger companies.
I did a over payment by Bpay and It was no hassle getting the problem sorted.
I don't think you would find a much reliable or honest company

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Best Decision I made.

published

I was looking for a fast reliable and cheap Internet Provider. The service is really fitting my needs in term if using mobile phone. I found it through PennyTel. I love the service.
Thanks...

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Clips
ClipsNortheast, VIC

My Experience with Pennytel

published

I am about to leave Pennytel. Their phone response time is excellent and extremely helpful.
The only problem I had was that I was previously with Optus on a 1 GB data plan.
I found that with Pennytel the 1 GB data limit was insufficient and each month I had to request a top up, which I add was extremely prompt. I can't explain that the 1 GB plan was sufficient however not with Pennytel.

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Jules
JulesHunter Region, NSW

Very satisfied, living up to expectations

published

All working well, no problems. So glad I decided to switch from Telstra to Pennytel. Customer service is always helpful, polite and thorough. Also nice to hear an Aussie accent. Well done!

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Very efficient service

published

Our network coverage has been good. The data downloads are ok. There have been no frequent dropouts.
When your help has been requested, you have given it in a friendly, efficient way.

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joe
joePerth, WA

perfect for my needs not one complaint

published

no complaints travelled all over perth and mandurah with complete cover very competive price i know exactly what my cost is each month and dont get hasseled by anyone unlike my previous provider

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Valley girl
Valley girl
  • 2 reviews

You won’t be disappointed.

published

I pay close to half of what I was paying per month to one of the big named Telcos and have exactly the same coverage and service. I’m very happy with me decision to changed to Pennytel

Pennytel
Pennytel PennytelSend a private message

Thanks @Valley girl! We are very happy to have you onboard!

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Nigel and Tracy
Nigel and TracyPerth
  • 4 reviews

Great Mobile, Shame About The Extra Date Cost

published

Mobile service is really good and reliable being part of the Telstra network. Price for the small plan is very competitive and matches, if not beats most of the competition. Downside: The charge $10 for 1 gigabyte of extra data which is the same as the monthly plan. Most telcos charge the same but do they realise what customers think of the cost? $10 per extra gigabyte is taking advantage of the customer.

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PTP404
PTP404Central Highlands and Goldfields, VIC

Very happy with the service!

published

I was always with Telstra and decided to move to Pennytel and haven't looked back! Great service & will try to get you more clients. Telstra was to expensive for 2GBs.

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