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Pennytel
Pros
Reviewer Photos & Videos
- 9 reviews
- 3 likes
Dam Good
Living in rural area Penneytel has filled the coverage gaps that i was starting to get by my previous provider. No problems going overseas either costs are good rang the service number before going to see how it works and found them to be very helpful and polite.
I have now swapped my wife's phone over hope the coverage continues.
- Verified
Great staff and excellent service.
I have no issues with coverage on our mobile phones or internet connections, using the Telsta network is an advantage. Data download speed is the same as my previous Telco.
In fairness, I believe that the $79 per month should indicate that it is for two mobiles and internet.
Thank you for the wonderful review and for taking the time to share your feedback with us, Geoff!
Regards,
The Pennytel Team
- 3 reviews
Perfect
Very happy with service and price and when I I ring the customer service team they are very polite and friendly and they understand what you want. Be happy to recommend them
Thank you for the wonderful review and for taking the time to share your feedback with us, Heather!
- The Pennytel Team
- 2 reviews
Reliable
Great signal and service, excellent company to deal with. Set up was very easy. Everything worked straight away. The deal is inexpensive and suits my purpose. I really can’t find fault with anything.
We’re thrilled to hear you are enjoying your Pennytel Mobile Plan! Thank you for the wonderful review and for taking the time to share your feedback with us.
- Pennytel Team
Find out how Pennytel compares to other Mobile Phone Service Providers
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- 3 reviews
Was a perfect changeover. Excellent.
Changeover to Pennytel was swift and efficient on the transition day. My wife was worried about losing her existing phone number in the changeover. We find that Telstra Network has the best most reliable network coverage.
Thank you for sharing your experience!
- Pennytel
- 2 reviews
Good service, pleased with the price
Good access so far on my travels down south of WA. The test will come when I go into some of the Midwest towns. Works OK at home. Pleased with the price of their service.
Thank you for sharing your experience!
- The Pennytel Team
Perfect for me
I was using pay as you go but was always running out at inconvenient times. Now with Pennytel I have no concerns about emergencies or just general use. It's great.
Thank you for the wonderful review and for taking the time to share your feedback with us.
- Pennytel
Related Articles
Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Good Solid Account
I only needed a simple account and this has worked just great for me. No issues and just keeps on working The price is right and that makes 30 words
Thanks for the positive review, Paul!
- Pennytel
- 2 reviews
Great service
No dropouts
No noticeable speed difference to big provider.
Easy process to order sim and change to this provider.
Easy to use app to check data usage and excellent value for me.
Very pleased.
Thanks for your review. We value your feedback and are thrilled you’re enjoying your Pennytel Mobile Plan!
Regards,
Pennytel
Find out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
Hassle free service
We installed Pennytel mobile phone plus NBN in January. Todate we have had no issues with either service. Contact with Pennytel has been pleasant and they use best endeavour to resolve any issues. If lines are busy leave your contact details, they actually return your call.
Thank you for the wonderful review and for taking the time to share your feedback with us, Stuart!
Kind regards,
The Pennytel Team
- 2 reviews
- 1 like
Excellent trouble free phone usage
Phone usage is 100% reliable, never drops out.
Billing is always correct and reliable, always arrives on time.
I pay my monthly bill as soon as it comes and it's nice to always get a thank you reply email
When adding an extra phone to my account - it's good to talk direct to persons who actually know their job and arrange things without fuss
Thank you so much for your kind words, Russ. We really appreciate you taking the time out to share your experience with us!
Regards,
The Pennytel Team
- 4 reviews
- 2 likes
No customer service
Tried to contact customer service twice and you never hear back. Plan went dead mid month and was unable to get any response. Cheap, but you get what you pay for
Hi Nick,
Thank you for taking the time to share your feedback. We're sorry to hear that you have experienced issues with your Pennytel mobile plan. We’d love to try and make this right. We have sent ...
In follow up to this review, Pennytel has now reached out and discussed the issue and provided a service credit in the form of a free month. It's unfortunate I had to receive customer support via Pro...
Read moreduct Reviews vs their portal, however, they have acknowledged the issue, attempting to prevent it in the future, and provided some financial compensation. The Pennytel Client Experience rep that called me was very polite, informative, and very interested in making this situation right.The reviewer stated that an incentive was offered for this review
Find out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
Good Service
Always had good service from pennytel and the price is right and it fits my pocket. I have always had good reception when ringing them to arrange matters regarding my account
Thank you for the wonderful review!
- Pennytel
Great people to deal with.
Very reliable network coverage. No dropouts at all. Download speed is sufficiently fast. Everything works great. Data rollover would be desirable. Easy to talk to the company on the phone.
Thanks for sharing your experience, Eddie!
- 2 reviews
Service
Very helpful, friendly and quick and easy service. Answered all questions and Price wasn't that bad. No complaints of the mobile and data service. Now offers the NBN which I'll probably connect in a few years.
Hi Lindy,
Thank you for the wonderful review and for taking the time to share your feedback with us! We will be sure to pass on your kind words to our Customer Service Team.
- Pennytel
Questions & Answers
Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thanks,
CA
.
Hi Carmy,
Thank you for reaching out. ...
Read more Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, Pennytel
Hi
How and were to find the pennytel mobile app, I can’t find it the App Store .
Hi Mark,
Thank you for reaching out. We are currently experiencing technical issues with our Pennytel App appearing in the App Store - we are currently working on getting it back into the Store, and ...
Hi, Belong is forcing its current 1GB plan customers onto the more expensive 3GB plan in April, so I am thinking of switching to Pennytel. In your CIS I have seen "PAYG rates apply for MMS Video In Australia to AU mobiles"—does this mean I won't be able to text animated gifs or videos without extra charges? Also, it is unclear what happens if I go over my monthly data limit, do you automatically apply a top up and charge me for it? Cheers
Hi there, thanks for reaching out and for considering Pennytel!
Our 1GB Plan includes unlimited standard calls & text plus 1GB data. If you run out of data and need a bit extra to tide you over, you...
Read more can add a 1GB data top-up for $10. You can add this top-up yourself at any time. It will not be topped up automatically.
Thanks Pennytel for the reply! Just one last query—if I go over and choose not to top my data up, am I just capped at a very slow rate, or do I simply not have service after that point?
Cheers
No problem!
If you choose not to top up your data, when your data runs out you will no longer be able to use mobile data. Unlimited Standard Calls & SMS will still be available. ...
Read more We’ll send you usage notifications by SMS when you reach 50%, 85% and 100% of your mobile data inclusion, or whenever you add a 1GB data pack. You can also check your data balance at any time by logging in to your Pennytel Account online or via the Mobile app. - PennytelGet an answer from our members and Pennytel representatives
Details
About Pennytel
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Telstra |
| International Roaming Offered | Yes |
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Thank you so much for the positive review, Mark! We love hearing from our customers – especially when our
services are able to make a positive difference to them.
Regards,
The Pennytel Team