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Pennytel

Reviews

(523)
(125)
(26)
(10)
(68)
  • Value for Money
    5.0 (395)
  • Plan Type
    • Post-Paid Sim Only (207)
    • Pre-Paid Sim Only (124)
    • Post-Paid with Phone (36)
  • Customer Service
    4.9 (364)
  • Local Reception
    4.7 (346)
  • Transparency
    4.9 (350)

Reviewer Photos & Videos

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Bonzabones

BonzabonesSouth East Queensland, QLD

  • 3 reviews

Excellent service and value

published

Without a doubt, one of the best providers and simply great value
I have had no problems with network coverage, zero dropouts and download speeds are fine.
All in all I am pleased I moved to pennytel

Transparency
Value for Money
Local Reception
GTee

GTeeSouth East Queensland, QLD

Excellent communications

published

Have not experienced any dropouts and coverage is the best I have ever had.Downloads on the plan I have a more than sufficient for my needs and service has been extremely reliable.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per Month$16.00
See all answers
Raymond

RaymondVictoria

  • 2 reviews

Glad we made the change.

published

Pennytel coverage is as good as the major telcos. Data download is quick. Their call centre operators are efficient and easy to talk to. I'm glad we made the change.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
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Jean

JeanMurrumbidgee Region, NSW

Handy to have my first mobile phone I do not use a lot good have plan with x amount of use reduced cost

published

No drop out that I am a ware of as i do not use a lot. I have only used in this area.Not sure about speed as I do not use a lot & how fast does not bother me Thank you.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid with Phone
Plan Cost per Month$10.99
Included Data per Month1 GB
See all answers
davena

davenaPeel, WA

Centimeter perfect

published

What a pleasure to deal with.
No wait time and genuine help if required.
Have had no drop outs from shark bay to albany
This has been the best value for money in our communication adventure
I say this because we went into pennytel with eyes wide shut and came up with a fantastic company who I have recommended to many friends and family
Keep up the good work and thank you

Dawseville davo

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per Month$36.00
Included Data per Month11 GB
See all answers
Russ

RussGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Pennytel, a company that is run right.

published

My wife and I joined Pennytel in January 2020 for two $10.99 plans for our two mobile phones. Everything was so easy from the start and contact with Pennytel was so easy and helpful explaining how our phone setup would happen. We received our sim cards quickly then phoned Pennytel to make them live, both phones are working well and the whole setup process was so easy and a credit to their staff. We've just received our 2nd invoice by email with both phones on the same invoice, the layout is very well set out and easy to understand. This company runs things right, is very helpful to it's customers and I will recommend them to my friends. Russell Wilson

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
See all answers

great service

published

A very smooth change over from old provider , great coverage would recommend to any country person and at a far cheaper price than the other telcos and payments thru bank transfers .

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
See all answers

This is a great service provider

published

Great coverage really happy with the service I get when I ring up i would recommend you to any one i know really good deals too and no contract which is good

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$12.69
Included Data per Month2 GB
See all answers
Rodney

Rodney

  • 2 reviews

Good value and easy setup

published

Good value and was an easy setup. Stability and coverage is very good. The App is great as well. Haven’t had to use the call centre yet, so can’t comment on that.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$11.00
Included Data per Month1 GB
See all answers
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Wayne

Wayne

  • 2 reviews

Great plans. Very easy to deal with.

published

No complaints at all. From the sign up to receipt of the phone and sim everything couldn’t have gone smoother. I had a phone enquiry and it was handled promptly and efficiently.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid with Phone
Included Data per Month10 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

Best thing I ever did was move to Pennytel

published

Haven’t had any problems with coverage so would recommend Pennytel to anyone looking for a great deal at a great price. No drop outs. The service is excellent and have no trouble with data.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$19.95
Included Data per Month4 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel
TBFTB

TBFTBAU

  • 3 reviews

Profesional and Fantastic Pennytel

published

Pennytel is 100% reliable and the customer service when i need it is so respectful and helpful.
Data and download speed is very good and I have never had any problems with it.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$22.84
See all answers
1 comment
Pennytel
Ella M.Pennytel

Great Service and Love the Flexibility

published

I'm very happy with all aspects of the service. What I love most is the ability to change data plans each month. Can organise to increase data for when I'm on holidays

Local Reception
Plan TypePost-Paid Sim Only
1 comment
Pennytel
Ella M.Pennytel
Jason

JasonCentral, TAS

  • 4 reviews
  • Verified customer

Cost Effective & Good

published

I used Pennytel for an account I setup for our local church. Service was great and phone staff were very helpful. Various payment options was also a plus. Based on my experience I would recommend Pennytel.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.90
Included Data per Month1 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel
Rick

RickHunter Region, NSW

Australia tour

published

Did a trip around Australia and had no problems at any port of call and reception and speed all very good. Would recommend to anyone as it seems good value for money

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel
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Keith

KeithLaunceston, TAS

Provides everything I need

published

Never dropped out .I don't use data as my phone is only used for incoming and outgoing calls and texting. It therefore meets all my needs for a great price.

Value for Money
Local Reception
1 comment
Pennytel
Ella M.Pennytel

Reliable service at great price.

published

Cannot fault the service, have had no issues whatsoever. Value Plus. Recommend Pennytel to everyone to give it a go and see for yourself. That's the only way try it/.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
See all answers
1 comment
Pennytel
Ella M.Pennytel
Lesley Rantall

Lesley RantallWestern District, VIC

Very satisfied with the service.

published

Can't get emails but I believe that's a telstra email problem, exactly why we changed to Pennytel. From Pennytel never a problem with connection or dropouts. My husband and I are both with Pennytel and have recommended to our children that they change over too, that way we know we will always get reliable service.

Customer Service
Transparency
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$11.00
Included Data per Month1 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel
Patricia

Patricia

  • 2 reviews

Very good service

published

Quite happy with the service provided; after 4 months I have yet to face a situation, where communications do not work well or not at all. Had not yet need for using the Customer service!

Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$11.00
Included Data per Month1 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel
Spencer A.

Spencer A.Eyre Peninsula, SA

Certainly a Welcome improvement on our previous service

published

There are frequent Frequent drop outs.. The other Networks seem to be lined up ahead of our Optusnet connection as I can see them there waiting to Pirate.
Download speeds are good

Customer Service
Transparency
Value for Money
Plan TypePost-Paid with Phone
Plan Cost per Month$10.95
Included Data per Month5 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel
Page 1 of 27
See all Pennytel reviews

Questions & Answers

Alan

Alanasked

How do I sort out a problem when the phone dos not work and I cant log in and your password reset dos not work

6 answers
Pennytel
Ella M.Pennytel

Hi Alan,

Sorry to hear that you are having issues.

If you are able to send us a message with your account details and a short description of the issue, we’d be happy to look into this for you and see what we are able to do to resolve this for you.

Kind Regards
The Pennytel Team

Alan
Alan

I have no 3G connection I can not receive or make calls. I can not call you to fix the problem, I can not reset my password. I have been waiting now for over 26 hours and have finally received a response telling me to weighting over an hour a go now. I have a Telstra booster displaying 4 to 5 bars and none on my phone I have tried a different phone, same crap. I have a 91 year old mother with miled dim ensure 2200 km away that I have not been able to ring for 2 weeks and I don't know whether she is alive or dead. I have a business that has ground to a stop and I get no response to fix the problem.

Alan
Alan

account 735956

Kerrie

Kerrieasked

I wish to switch our mobile plans over to Pennytel. Can we be assured the sim card will suit our phones as they are both quite different?
Thanks Kerrie

1 answer
Pennytel
Ella M.Pennytel

Hi Kerrie,

Great question! Welcome to the Pennytel family.

All SIM cards come triple punched with these sizes available: Standard SIM, Micro SIM and Nano-SIM.
More information can be found below.

https://pennytel.com.au/faq/sim-card/how-do-i-know-which-sim-size-is-right-for-my-phone

Kind Regards
The Pennytel Team

olivera

oliveraasked

hi pennytell if i want to buy one of nokias on your website as i have pennytel sim do u offer payment plan via after pay or instalments that would really help customers get new phone and will u introduce some more range of different models and compnies

1 answer
Pennytel
Ella M.Pennytel

Hi Olivera,

Thanks so much for your question.

If you are purchasing a phone through our website, then it does need to be paid upfront.

We are always thankful for suggestions from our customers on how we can improve in the future!

Kind Regards
The Pennytel Team

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