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Pennytel
4.1 from 296 reviews

Very reliable and easy

Very straight forward to port number. Was active within a few hours. Great prices and coverage excellent all round. Customer service on my only occasion was courteous and respectful. Would be happy to recommend

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $18.00
Included Data per Month:10 GB

THE PERFECT MOBILE SOLUTION

The network coverage is as good as any telco company. Going with Pennytel was the best thing i have done since having a mobile phone for about 30 years.Think no more.!!

Value for Money
Local Reception

Great to talk to a real person

The network coverage is great - we have had no issues or drop outs
download speeds are really good
Every time we have a question, we are straight through to a real person and its sorted
we would highly recommend

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $12.00
Included Data per Month:4 GB

Excellent value for money with the special offers

Operates on the Telstra network, no issues at all so far, no drop outs, coverage is excellent in my area. Good customer service & seamless transfer, highly recommend. Downloads are speedy.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
1 comment
Hi CanberraGal, We really appreciate you taking the time to leave you positive review. Thanks so much for choosing Pennytel. Kind Regards The Pennytel Team

Cannot fault it

Coverage and signal strength has been excellent and I have not experienced any dropouts during any of my travels.Download speeds have been very good making it very easy to surf the net and apps.

Value for Money
Customer Service
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $16.00
Included Data per Month:2 GB
1 comment
Hi Graeme, Thanks for taking the time to leave such a lovely review. We are really happy to hear that you have had a positive experience. Kind Regards The Pennytel Team

Good service for a good price!

So far so good on my Pennytel service. I signed up during a promotional offer and haven't had any issues. I live in a major city CBD and the data service has worked well.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
1 comment
Hi Daniel, What a great review! We love hearing that our customers are loving their Pennytel service. Thanks for choosing Pennytel. Kind Regards The Pennytel Team

Tried a few suppliers, this is the best.

Had Pennytel for a while now and found it to be all I want. Never had a dropout and plenty of data on the lowest plan I picked. Will definitely be staying with them.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
1 comment
Hi Poodle, Thanks so much for taking the time to leave such a lovely review! You’re all that we want too! Kind Regards The Pennytel Team

Great network coverage

I find Pennytel to have great network coverage. I’ve never experienced dropouts. I find the download speed sufficient for what I use it for eg Facebook, social media etc. Great price for a good service.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Included Data per Month:5 GB
1 comment
Hi Dee, Thanks so much for your kind words! We are really happy to hear that you are enjoying the Pennytel service. Kind Regards The Pennytel Team

Great price

You have more than enough data for a really low price. Thank you. You have more than enough data for a really low price. Thank you. You have more than enough data for a really low price. Thank you.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $25.00
Included Data per Month:5 GB
1 comment
Hi Pat, Thanks for taking the time to leave a review. We love to hear that you are enjoying our great value plans. Kind Regards They Pennytel Team

Great service and value for money

Extremely happy with coverage as is perfect for my area which is on the Telstra network. I have only experienced one dropout and that was because I was in an area with poor coverage. I am completely satisfied with the speed of the data as it suits my needs.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
1 comment
Hi Elizabeth, What a fantastic review! We pride ourselves on our outstanding coverage and it is always heartwarming to hear that people like yourself are benefiting from it. Welcome to the Pennytel family. Kind Regards The Pennytel Team

great value for money & great service

Pennytel is great value for money, my coverage has not dropped out once since being with them & I have never had a problem with running out of data. Customer service is second to none
I’m a very happy customer

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $25.00
Included Data per Month:5 GB
1 comment
Hi Tom, We are very happy that you’re very happy! You have bought a smile to our faces. Thanks so much for taking the time to leave a review. Kind Regards The Pennytel Team

Excellent value for the price.

No issues with reliability. Network coverage nominal. We have not experienced any dropout problems.
Download speeds quite acceptable.
Very satisfied with Pennytel at this time. Communication with Pennytel was exceptional. Highly recommended.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $36.00
Included Data per Month:10 GB
1 comment
Hi Neilr, Thank you so much for taking the time to leave such a lovely review! We are really glad to have you on board. Kind Regards The Pennytel Team

Top service, great value.

Very reliable, unlike when I was on the Optus network with Southern Phone, and much faster downloads. Recently lost a phone, rang Pennytel in the afternoon & they replaced the SIM by lunchtime next day at no charge, couldn't be happier. And lovely, friendly staff.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $6.40
Included Data per Month:2 GB
1 comment
HI A.K.S, We really pride ourselves on our customer service so we are really happy that you have had a positive experience. Thanks so much for taking the time to leave a review. Kind Regards The Pennytel Team

Great service and affordable.

At first I was getting frequent dropouts but found out that the phone I was using wasn't compatible. I've swapped phones and haven't had a problem since. I love the unlimited text and phone calls (even to landlines) at such a low price. I find the staff very polite and helpful.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Included Data per Month:1 GB
1 comment
Hi Heather, What a lovely review! We love seeing our customers happy, so thanks for bringing a smile to our face. Kind Regards The Pennytel Team

Friends said can't be good service at that price but for what I require it has been perfect so far

I don't travel far so I have not experienced any coverage dropouts - charges have been as agreed and all my updates download as quick as they did with Telstra but without their excessive charges - would refer them without hesitation

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Included Data per Month:1 GB
1 comment
Hi Gerrard658, What a lovely review! It really makes our day when we see our customers enjoying our service. Thanks for choosing Pennytel. Kind Regards The Pennytel Team

Pennytel services

I found their services to be good in the way they handle customer difficulties, the prices are fair and I am enjoying the experience. I would be happy to refer them to friends and family.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $38.00
Included Data per Month:4 GB
1 comment
Hi Caszandra, That is so nice of you to say! We are really happy to hear that you are having a great experience with Pennytel. Kind Regards The Pennytel Team

Excellent service

Pennytel’ service has been excellent for me! Most of the time, network is realisable and no drop off. I haven’t tested how wide the coverage is but it’s fine at most areas in Sydney. Overall I am happy with Pennytel.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $8.90
Included Data per Month:1 GB
1 comment
Hi Celina, What a fantastic review. So good to hear you are enjoying our reliable coverage. Thanks for choosing Pennytel. Kind Regards The Pennytel Team

Great service

We are pleased with coverage and download speed, it is nice to be able to speak to a real person when there is a question you would like an answer to .

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $4.40
Included Data per Month:1 GB
1 comment
Hi Debbie T, Thank you for taking the time to leave such a lovely review. It's great to hear people are enjoying our customer service! Kind Regards The Pennytel Team

Great service this customer is very very happy!

Very occasionally the network will drop out. It's happen 3 times for about 5 minutes over 4 months. Which I must say is pretty good compared to other companies I've been on.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $40.00
Included Data per Month:10 GB
1 comment
Hi Paul, So glad to hear that you have enjoyed your service with Pennytel. Thank you for taking the time to leave a review. Kind Regards The Pennytel Team

Great provider

Great service, reliable and cheap. Easy to set up can be done all on the internet. I would recommend this service to all rural people that require Telstra provided service

Value for Money
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:2 GB
1 comment
Hi Leigh, We think it is great it is great that you have enjoyed your service. Thanks for choosing Pennytel! Kind Regards The Pennytel Team

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Questions & Answers

Does the Pennytel network use exactly the same as Telstra? My aging Dad lives in the bush, and needs the Telstra network to get calls. I have heard that some telcos on Telstra's network don't get full coverage. Thanks.
1 answer
Hi Razz, Great Question! Pennytel uses parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G. Telstra does provide more coverage in some areas so if you have tried other providers on the Telstra Network and they have not worked for you, then you may experience the same issues with us. We’d recommend using the coverage checker on our website to see what we are able to provide for you. We have provided the link for this below. https://pennytel.com.au/coverage#coverage Kind Regards The Pennytel Team

Can you use the Pennytel sim card in a mobile broadband device so you can just make use of the data?
4 answers
Its the same as any other SIM card - i.e. it has a data allowance for the level of data you choose to pay for. But you could always ask PennytelHi Noelene, Are you still waiting for an answer? You certainly can use the Pennytel sim card in a mobile broadband device so you can just make use of the data. If you have any follow up questions please don't hesitate to ask or call us on 1300 232 888. Thanks, The Pennytel team.Yes I am still waiting for an answer and the one you have just given is pretty exciting! However now I have the sim card it doesn't work with my unlocked device. Customer service at Pennytel did the best they could, but no resolution to the problem. Will try now to find a little unlocked phone which can do WiFi hotspot and see if I can make use of the data.

Can I access telstra air as a pennytel customer?
1 answer
Hi Vaughan, Thanks again for your query, I've had a look at the Telstra Air FAQs and I wouldn't say it was possible as they mention you require a Telstra ID, I'll pass the feedback onto our development teams though. Kind Regards, The Pennytel team.

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