- Sign in
- Write a review
Pennytel
Pros
Reviewer Photos & Videos
- Verified
Unusable overseas - Predatory roaming charges!
If you are planning any international travel then I strongly recommend not going with Pennytel. You might think you can buy a local sim card overseas but the problem is you will require your Australian sim and roaming switched on to recieve any authentication codes you have setup for banking or other services (a very common requirement these days - and if you move your codes over to a local sim overseas you will still have to first do an authentication event with your Australian sim). While received messages are advertised as free pennytel will...
Read more charge you $10AUD anyway for dubious 'data usage' detection, despite at these times having either your mobile data settings set to off or the penntel account roaming set to off. Pennytel support will cite data usage and then when you protest to support that this shouldn't be possible they will fail to provide evidence of any actual data usage except a timestamp of when it was detected (i.e. they wont tell me in bytes how much data was used, I suspect extremely little due to my mobile data being off on my Galaxy S9). While they refunded me for one bugged Pennytel account setting occurance, they refused to refund me for the other roaming occurances where I suspect a tiny amount of data was used. They also refused to charge me pro rata (i.e. Dollars per KB) for these charges when I asked them, probably because of how little 1s and 0s were actually transmitted. Update: my suspicions were confirmed when they admitted I had used only 1kb for each of these roaming packs. They falsely advertsise their roaming as having no sneaky fees. This is flagrant BS, don't fall for it.- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
Pennytel is the one and only for low to mid range users.
Network coverage from Pennytel is great no drop outs and great speed for low to mld range users.
Long and even International calls have been fast and clear with no drop outs while calling.
Users in the low to mid range this is your one and only place to be.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$24.99
Thank you for the wonderful review and for taking the time to share your feedback with us, David! :)
- Pennytel
Ripped off!
This business is terrible!
I recently decided to stop using their service, but they still slugged me for the last phone bill.
CHEATS!
The took the amount out of my CC.
They have so far refused to reimburse me.
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$19.00
- Included Data per Month8 GB
Hi Soapy,
Thank you for taking the time to share your feedback. We’d love to try and make this right. If you’d
like to connect further, we’ll work with you to try and find a solution. ...
- 2 reviews
Much better coverage than opposition. Also excellent costings.
Very reliable. Have not had any dropouts. Download speed more than adequate. Very good for what I need and also my wifes is covered with her own I personal Account.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$19.00
- Included Data per Month8 GB
We’re thrilled to hear you are enjoying your Service. Thank you for the wonderful review and for taking the time to share your feedback with us.
Regards,
The Pennytel Team
My pleasure.
Find out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
Absolutely amazing
Pennytel is amazing! Easy and simple service that works better than all other providers I have used for a fraction of the price! Definitely would recommend am very pleased with everything.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$10.00
- Included Data per Month0 GB
Thank you for the wonderful review and for taking the time to share your feedback with us.
Regards,
The Pennytel Team
- 2 reviews
Pennytel review
My coverage is good and I’m very happy with the price. The people that work there are very friendly. This is a good service if you’ve got children with mobile there’s no nasty hidden charges and so on.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$15.00
- Included Data per Month3 GB
Thanks for the wonderful review! We love hearing from our customers – especially when our service is able to make a positive difference to them.
Regards,
The Pennytel Team
My best telco yet
I switched from moose, which was also excellent for me, because of the extra coverage, Optus v Telstra. I found the coverage in the country to be better, in general.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$10.00
- Included Data per Month1 GB
Thank you for the wonderful review and for taking the time to share your feedback with us!
- Pennytel
Related Articles
- 9 reviews
- 3 likes
Dam Good
Living in rural area Penneytel has filled the coverage gaps that i was starting to get by my previous provider. No problems going overseas either costs are good rang the service number before going to see how it works and found them to be very helpful and polite.
I have now swapped my wife's phone over hope the coverage continues.
- Value for Money
- Customer Service
- Local Reception
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$15.99
- Included Data per Month3 GB
Thank you so much for the positive review, Mark! We love hearing from our customers – especially when our
services are able to make a positive difference to them.
Regards,
The Pennytel Team
- Verified
Great staff and excellent service.
I have no issues with coverage on our mobile phones or internet connections, using the Telsta network is an advantage. Data download speed is the same as my previous Telco.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$79.00
- Included Data per Month1 GB
In fairness, I believe that the $79 per month should indicate that it is for two mobiles and internet.
Thank you for the wonderful review and for taking the time to share your feedback with us, Geoff!
Regards,
The Pennytel Team
Find out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
- 2 reviews
Reliable
Great signal and service, excellent company to deal with. Set up was very easy. Everything worked straight away. The deal is inexpensive and suits my purpose. I really can’t find fault with anything.
- Value for Money
- Customer Service
- Local Reception
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$11.00
We’re thrilled to hear you are enjoying your Pennytel Mobile Plan! Thank you for the wonderful review and for taking the time to share your feedback with us.
- Pennytel Team
Good Solid Account
I only needed a simple account and this has worked just great for me. No issues and just keeps on working The price is right and that makes 30 words
- Value for Money
- Customer Service
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$11.00
- Included Data per Month1 GB
Thanks for the positive review, Paul!
- Pennytel
Great service and excellent value
Very good coverage, not many drop outs, speed is reasonable for wireless in our area ,we are use to slow internet having had the nbn for a while that never worked
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$15.00
- Included Data per Month3 GB
Thank you for the wonderful review and for taking the time to share your feedback with us!
- Pennytel
Find out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
- 4 reviews
Great love pennytel.
Wonderful service very happy great people to talk to when I have had to ring up,keep up the good work I have told a few people about pennytel and your service.
- Value for Money
- Local Reception
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$20.00
Thank you for the wonderful review and for taking the time to share your feedback with us!
- Pennytel
So far, Pennytel is great.
The network coverage has been really good at home and wherever I've been. Happy with the price too and glad I have not been pressured into paying for more GB. Thank you.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$15.00
- Included Data per Month3 GB
Thank you so much for your kind words, Lois!
Best wishes,
Pennytel
- 5 reviews
- 3 likes
pennytel - great service and value
Pennytel have very good mobile coverage, good customer service, and excellent value plans. My wife and I have been using Pennytel for about 12 months now and have no intention of swapping.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$20.00
- Included Data per Month8 GB
Thank you for the wonderful review and for taking the time to share your feedback with us! We're so glad to hear you are both enjoying your Pennytel Mobile Plan.
- Pennytel
Questions & Answers
On pre-paid SIM only services, is data usage cost calculated per Mb? What is Pennytels rate for August 2022?
Hi Gavin, thanks for reaching out. We have a range of SIM-only Postpaid mobile plans, starting from 1GB. We do not provide Prepaid plans, however, all of our plans have no lock-in contracts. You can v...
Read moreiew our full Postpaid plan list and pricing here: https://pennytel.com.au/residential/I have been notified I have used all my data with 5 days to go.What happens now?
Hi Heather, once you have exhausted your monthly inclusion of data it wont let you use internet on the phone and will get renewed with your new billing cycle. Please give us a call on 1300232888 if yo...
Read moreu have any questions/concerns about this. Thank you - Pennytel TeamThank you
Do you have an NBN plan
Hi Barbara, thanks for reaching out.
Yes, we have NBN plans to suit every home, all with no lock-in contracts. You can view our NBN plans here https://pennytel.com.au/residential/#tab-2 or call our ...
Read morefriendly team on 1300 232 888 for more information and to get started.Get an answer from our members and Pennytel representatives
Details
About Pennytel
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
Category | Mobile Phone Service Providers |
---|---|
Network Used | Telstra |
International Roaming Offered | Yes |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Jarrod, thank you for your feedback.
Read moremal, which triggered the Roaming Day Pack to be added as it is added as soon as any data usage is identified. There are no sneaky fees on our Roaming Day Packs.We will raise these concerns with our upstream provider regarding how the Roaming Day Packs are triggered. There was data usage on these dates, even though mini...