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Pentanet
4.7 from 27 reviews · View Statistics

Reviews

4.7

27 reviews
  • Value for Money
    4.5 (25)
  • Transparency
    4.6 (25)
  • Customer Service
    4.7 (25)
  • Adequate Speeds Yes (23) · No (2)
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Gurwinder S.

Gurwinder S.Perth, WA

Experienced Bad internet serviceby pentanet

published

I been using pentanet from more then 2 years. It was good before but now its frustrating. Bad custoner service even. They just only consuntrating on Wildcats these days.
Speed not stable talked with them they have no solution instead of saying turn off modem and turn on after 10 minutes.

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Gurwinder S.
Gurwinder S.
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Brady C.

Brady C.Perth, WA

Sorted

published

I just switched from Optus to Pentanet. Under Optus we were disconnected from WiFi for about two months; they simply could not troubleshoot effectively to solve our NBN issue. So I switched to Pentanet and within 2 days I had an NBN technician at my house and I was up and running almost immediately thereafter. I firmly believe I would have suffered another month or so without WiFi if I had not made the switch to Pentanet. So impressed with their customer service and the speed with which they solved my problem

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Team PentanetPentanet

This is amazing feedback, thank you Brady!! It's our pleasure having you as part of the Pentanet family :)

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aidanr

aidanr

  • 2 reviews

Best internet In WA

published

Always helpful staff
internet speed as promised
very prompt and kind support team as well
Signed up after dealing with redbroadband hoping for a decent wireless internet connection to my home because NBN isn't good at all and was the best decision of my life. you get exactly what you pay for and I couldn't ask for more

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Pentanet
Team PentanetPentanet

Aidan - thank you!! So happy you're happy and we really appreciate you taking the time to leave your review. Cheers!

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Chris B.

Chris B.Perth, WA

  • 2 reviews

AWESOME!

published

Product is fantastic and very easy to use/ set up, but the one thing that separates Pentanet from others is there service! Their team is awesome and very easy to deal with and will spend time with you understanding how to fix something (or set things up) rather than sending you a manual and leaving you to it. Couldn't recommend them more highly!

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WOW Chris, this is so great - thank you for sharing!!

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Lukasz

LukaszPerth, WA

Great internet Excellent services

published

Amazing breath of fresh air from the nbn. Happy with all my speeds. Highly recommend have been with pentanet for around 8 months and whenever having issues they are always willing to help

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Team PentanetPentanet

Thank you so much Lukasz, this is the kind of feedback we live for! We appreciate you as a long-time subscriber of the network and are committed to delivering the outstanding service you expect. Cheers! - Team Pentanet.

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RichM

RichMPerth, WA

Mostly harmless

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B2B

B2BPerth

  • 14 reviews
  • 13 likes

The Best in WA

published

The best net I have ever had it's incredible. My previous provider was offering me max 35 but with Pentanet im getting 117 easily. So fast to stream videos and play games online. I Could not be more happier with the performance. Thank you guys!

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Team PentanetPentanet

This is AWESOME! So happy to hear, thanks mate!

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Happy customer of 2+ years - never going back to N.B.N!

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WOW - thank you! So happy you're happy, that's what we live for :)

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Adam E.

Adam E.Perth, WA

  • 3 reviews
  • 4 likes

Very reliable, never had an issue.

published

Been with them for 1 year (50/20 unlimited). Local Perth service, when you ring them, you speak to a local who speaks english. A huge win in my book. No overseas call centres. Never had drop outs or issues. Bit more expensive compared to competitors, but worth it considering the reliability and service.

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Consistently reliable with amazing service

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As an IT company we rely on our internet connection for so much of what we do, and when we make recommendations to other businesses, we need to have confidence in the solutions we’re putting on the table.

Pentanet has delivered all of this and more for us since we made the switch, and consistently provide amazing service for both us and our clients – with rock solid internet to seal the deal.

The team are absolute legends and are true partners when it comes to working together.

10/10!

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Pentanet
Team PentanetPentanet

Thanks guys, this is so awesome to hear - we love working with you all and genuinely appreciate your business!

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Dave L

Dave LPerth, WA

Fixed wireless FTW

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Rhonda R.

Rhonda R.Perth, WA

FINALLY !!!!!

published

A great connection and service from representatives and installation teach. The cost maybe a little high for some but they will work with you and its well worth joining. My big adult gaming kids are so happy now. And I get to keep my sanity from them always complaining to me about dropouts and slow NBN. Thank you so much to the team at Pentanet !! Big 5 stars and big thumbs up from me !!

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Pentanet
Team PentanetPentanet

Oh thank you Rhonda, this is such awesome feedback! We're so happy you're happy! :)

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Clayton

ClaytonPerth, WA

The best service and getting way above 100mbps!

published

Switched to their fixed wireless a couple of years ago at our co-working space and the service has been amazing, as has the speed. Went from 3mbps with optus at the time to 50mbps, and now getting way above 100mbps regularly. So great.

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That's awesome Clayton, thank you! So great to see you and the team thriving with your super fast internet. Big cheers for your support :)

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Review collected in partnership with Pentanet

Steph D

Steph D

  • 3 reviews
  • 2 likes

perfect pentanet

published

recently moved from useless optus to pentanet and it has been the best thing i have done in a long time.
they are pleasant to speak to with verry litle wate times on the phone.(around 2 mins)
so far my speeds are fluctuating a bit but a damm site better than the 2mbps i was getting with optus .
we are getting constant speeds for the area and can finaly function better at home.
amazing how pentanet can do this but optus can't.
all of this at a copetitive price.
i would highly recomend this company to any one having problems with the bigger nbn providers. especialy those useless optus!!!

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Paul T

Paul TPerth, WA

Update to my last Pentanet review.

published

I was experiencing drops in speeds and was promptly contacted by Pentanet about the issue, and I mean promptly within hours. I spent some time with them on the phone and found the channel my router was set to was incorrect and needed adjusting. Once we adjusted the channel on 5Ghz and 2.4Ghz, the speeds have been unbelievably fast and consistent. 120/10 Mbps is the speed I am receiving now and it stays there consistently day and night. KUDOS to Pentanet!! Best ISP in Western Australia for sure without equal. Being an avid gamer myself with high demands on my internet bandwidth. No one can promise what Pentanet is delivering. Great work guys!!

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Pentanet
Team PentanetPentanet

This is awesome, thanks Paul! So glad we could help, you deserve the best internet and we're stoked to be able to give it to you :)

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JessLN

JessLNPerth, WA

Amazing Internet

published

Very reliable connection, no dropouts. Company has been amazing to deal with always fantastic service. Any issues have been dealt with promptly and efficiently. Would recommend them to anyone looking for an internet service.

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Pentanet
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Thanks so much Jess! Great to hear you're loving life #poweredbyPentanet :)

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Great customer service.

published

Been with Pentanet about a year with nearly no problems and the one time I had an issue their staff were super friendly and resolved it by the next day.

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Team PentanetPentanet

Thanks Dylan, that's awesome to hear! :)

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DanW

DanWPerth, WA

Speed exactly as advertised, helpful support

published

I have had a NBN 100/40 connection with Pentanet for some time now. My connection is exactly as advertised, great speeds day and night. Every encounter with the staff there has been great, it's nice not sitting on hold to a random call centre since they are based Perth and actually pick up the phone when you call. Wouldn't go anywhere else.

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Team PentanetPentanet

That's such awesome feedback Dan, thank you! It's great to have you as part of our network. Cheers - Team Pentanet :)

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120mbs speeds all day and night, as promised!

published

So impressed with our Pentanet service. The internet is so fast all day and night, we haven’t seen that pesky buffering wheel since we joined. Customer service is refreshingly local, always a cheerful Aussie voice on the end of the line. Very happy!

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Thanks so much Gabriella, this is awesome to hear!

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Craig

CraigPerth, WA

Never got up to speed, forced me to buy new routers i didn't need

published

The FTTP NBN from pentanet was awful, dropouts, slow speeds.

Poor service, rude staff, sold me equipment I didn't need.

I paid for 100mbps barely got 16 consistantly, moved to a new provider and now consistently in the high 90s even at peak time.

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Questions & Answers

mickeydoherty7

mickeydoherty7asked

Pentanet

Hi there, so im massive into gaming.. if i do switch over can i put the router in anyroom and hardwire my ps4 into that?

No answers
mickeydoherty7

mickeydoherty7asked

Pentanet

If im currently getting 60 ping while gaming on NBN would pentanet be able to drop the ping?

2 answers
Gurwinder S.
Gurwinder S.

Definitely yes

aidanr
aidanr

Its not going to drop your ping that much due to physical limitation but it will definitely be a jitter free and reliable option from my experience

Flyingo S.

Flyingo S.asked

Pentanet

I live in Doubleview, what sort of speeds can you guarantee there? our current one is useless.

1 answer
Pentanet
Team PentanetPentanet

Hi Flyingo, Doubleview has great coverage for our fixed wireless service. If you're able to get line of sight to a tower, you can be enjoying 120Mbps download speeds all day and night :)

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Pentanet

Details

Compare all 4 Pentanet
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.00$79.00$99.00
Typical Evening Download Speed 24.0 Mbps44.0 Mbps80.0 Mbps
Max Download Speed 25 Mbps50 Mbps100 Mbps
Max Upload Speed 5 Mbps20 Mbps40 Mbps
Service TypeFixed WirelessNBNNBNNBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceCapped/Fixed and UnlimitedUnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Compare all 4 Pentanet

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