Originally got pentanet because a friend was given a code and if we used it we would both get a $50 gift card. After signing up I was told it was only for fixed wireless plans. Yet both have have NBN.
Every time I’ve attempted to put my RAC number in to receive 5% discount it says i can’t at this time.
“No up front costs” but had to pay $244 for modem and set up.
Wouldn’t really mind about all that stuff if we at least got good internet buttt I’m really upset with our service. Can’t even load a Facebook video on my phone even though my phon...e is the only thing connected to it. Bought for Netflix for my tv but always having problems loading. Going to have to upgrade to premium just to watch Netflix once a day - I’m not even on the lowest plan. You can’t upgrade your plan online either, you have to call up. I’ve had my service “restricted” (works the same as when there’s no restriction) twice now because direct debit from a bank account is hard to set up. They are very quick to restrict you.
- NBN 50/20 (Standard Plus)
Experienced Bad internet serviceby pentanet
I been using pentanet from more then 2 years. It was good before but now its frustrating. Bad custoner service even. They just only consuntrating on Wildcats these days.
Speed not stable talked with them they have no solution instead of saying turn off modem and turn on after 10 minutes.
We changed from Telstra 50/20 plan to Pentanet's 50/20(both are FTTN) and found that available bandwidth was appalling. We have a Fingbox wired into the modem which gives an accurate account of the performance, complete with monthly reports. Many emails were sent back and forth with support for over 2 months which resulted in a call back from one of the directors to say that their backend provider for NBN was going to change. Six weeks later, Pentanet's backend was changed which made a huge difference. Now the drop offs are mainly down to the...rain which effects the copper to the NBN node so we're going to try out the 30/10 fixed wireless set up as latency is a bigger concern than downloads. For the Covid/work from home, we use a VDI solution which avoids having to download/upload large files. Looking forward to the new service that will be configured this week as there are so many positive reviews. Fingers crossed!
- NBN 100/40 (Premium)
Never got up to speed, forced me to buy new routers i didn't need
The FTTP NBN from pentanet was awful, dropouts, slow speeds.
Poor service, rude staff, sold me equipment I didn't need.
I paid for 100mbps barely got 16 consistantly, moved to a new provider and now consistently in the high 90s even at peak time.
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Questions & Answers
I'm currently with belong and have been for the past 4 years with no issues, (NBN Ftth 50+Mbps). However I've recently moved to Armadale where its now Fttn less than 10 Mbps. Even belong emailed me to say they are unable to provide the speeds I'm paying for!
Can pentanet do better?
Should also add we're all big gamers (usually 3 sometimes 4 xboxes online at once)
Hey pentanet, I live in atwell Perth Western Australia what ping will I get I average 60 ping? Would I get better ping?
We'd love to see which services you're eligible for so we can better answer that question! Could you please reach out on email@example.com or call 9466 2670 so we can find out more about your situation? Cheers!
Hi there, so im massive into gaming.. if i do switch over can i put the router in anyroom and hardwire my ps4 into that?
they can install a wan socket into your wall and you can enjoy fast speeds on their fixed wireless but its terrible and i won't recommend it im on fibre to the home and i don't have one issue ABB is way better than pentanet
Hey Mickey - that will depend on which service you're eligible for. With our fixed wireless service, we will install a dish on roof where there is line of sight to a tower, and then install a new data point in your home. Generally, that will be directly below the dish, but if you'd like it somewhere else, you can discuss with our technician on the day!
@Amy - your profile say you're in Victoria, we don't provide services outside of Western Australia so not sure how you managed to experience our Fixed Wireless!
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.00||$79.00||$99.00|
|Typical Evening Download Speed||24.0 Mbps||44.0 Mbps||80.0 Mbps|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||40 Mbps|
|Service Type||Fixed Wireless||NBN||NBN||NBN|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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