Recorded message on call waiting
The policy is relatively good value but while waiting to speak to someone, I kept hearing a message “... that means we treat you as a person not a number”. Simply by repeating this message every 60 seconds, Peoplecare is treating the caller as a number not a name - the direct OPPOSITE to what they profess as their treatment of members and potential members.
Raising premiums and less choices now
Even though customer service is generally good and friendly , really disappointed they have raised premiums again and now have cut further choices of hospital cover. They said the intermediate cover may come back with different benefits. The sad part is we have no say in anything about this regardless of your family or individual situation.
Good while it lasted - leaving today.
I've been with Peoplecare for about 5-6 years on their top hospital and extras. Paid many thousands over the years and claimed very little, but I felt secure knowing that if I did need a major claim I would be fine.
From the few claims I have made the process has mostly been painless and it is great to call and get a local person.
However, as with other health funds prices have gone up a lot since a couple of years ago, the latest increase quite steep. On top of that I have had my employment hours cut basically in half. I now rely largel...y on Government benefit to pay rent, food, etc... really hard currently, until my work picks up again in a few months. I called Peoplecare about a temporary suspension, BUT, I don't qualify unless I'm totally unemployed. Despite experiencing financial hardship under the pure definition I do not meet their definition/criteria. So I had to decide whether or not to forego my 2 shifts a week at work and become totally reliant on Centrelink in order to meet Peoplecare's criteria and therefore be granted a suspension, keeping all my served waiting periods etc... or be forced to totally cancel my membership and then in a few months join again (maybe not Peoplecare) and reserve all the waiting periods again? I have decided to cancel because I think it would be foolish and unfair to taxpayers for me to deliberately forego work and rely on Centrelink. Anyway, obviously Peoplecare have their reasons for such criteria, I suspect it might be to deter anyone trying to exploit them in some way, although I can't think how right now. Nonetheless, I now feel I have wasted thousands of dollars over many years and I certainly don't feel like Peoplecare actually do care.
Intravenous Vitamin C (IVC) Drip Infusions
Hi, Vitamin C (IVC)
Does anyone know of a Private Health Insurance fund that covers Intravenous Vitamin C (IVC) Drip Infusions ? Wonderful aid for prevention of colds and flu. I have also found it a marvelous as a energy booster when administered (by Medical Dr.) in high doses of Vitamin C.
Shame,Shame on Govt for NOT providing a Medicare Item No. and Rebate.
Public Hospitals should readily make it available to the public.
Not clear on othopaedic
We have been with them for 3 years and had no problems. However recently my son needed a new pair of insole ($695) thought I would have a heart attack and would have to claim for it. Anyway 2 years previously I got a rebate of $500 per family for the old insole which was great. However this time no rebate. So I rang them and they told me that it would restart at the end of the financial year. Went back to get the insole yesterday and paid but again no rebate. This time someone told me that the rebate would be available in September which was wh...en two years previously I paid for the first pair of insole. What am supposed to do now. $695 is quite a lot of money and will put a hole on the budget until September. This is a pity because I have always find Peoplecare service very good as well as prompt and agreeable customer service. Would hate to have to change. Anyway enough ranting now.
They've lost the plot!
Have been a happy customer for almost 3 years, but not any more. Nine days ago I submitted an email requesting a policy suspension while we are overseas, and six days ago I submitted a claim on my Extras policy. To date all I have is a computer generated "we’ll be in touch soon" acknowledgement for each.
Not being used to being treated this way by Peoplecare, last Tuesday I rang the service number, and received no more than a "sorry we are busy" explanation, and a suggestion that I wait until about next Tuesday for the Extras Claim. Hello! I'...
Poor customer service
I sent two emails and even called their contact centre few times in order to get my clearance certificate. Despite all the correspondence I have still not received it and I am very disappointed the manner they handled my enquiry.
Used to be good until Policy changed 1st July 2013
Peoplecare used to be popular and I labelled them as "fair" "honest" Australian Health Insurance company until they changed their policy 1st July 2013. I took Silver Extras.
It is still good compared to most of major health insurance. Customer service is very helpful. I wish they have the same cover as they did 2 years ago. I am leaving them and move to other insurer. I will use Peoplecare as benchmark and see how it goes.
Went from fantastic to mediocre
We had the same issue as many below - we switched from another fund due to outstanding reviews (from this site) and fantastic extras coverage including 75% back on most services. We joined in February 2013 and had no problems making claims on our extras. Come July 2013, I went to one of my regular chiro appointments and my rebate was $25 instead of the usual $38! This came as a complete shock to me - and contrary to what Murphy 75 says - we were not informed in any way shape or form by people care.
When I called people care to question the ...discrepancy in early July, they told me that they had sent a letter to all members. I knew I didn't get it because the extras cover was the main reason I joined their fund, and this news would have affected my decision to remain with them. I said I would check my paperwork and she said she would look into it. Well, to their credit they did call me back! They admitted that they found there had been a glitch in their system, and members who joined between certain dates that year - roughly Jan - May 2013 (not sure of exact dates) were in fact not informed of the changes!! No letter, no email - nothing! I was furious. The girl on the phone informed me that "most people have been fine with it!" My response: "Firstly, maybe they were actually informed, and secondly, maybe they aren't happy but they just haven't called to complain." I think if you join under a particular cover, the fund is obligated to honour their agreement with you (my mum still has her 10+ year old Grant United coverage honoured by Australian Unity!) The bottom line - I think for when we were with them, they were a good fund (friendly customers service and no hassles with claims - like some of the big companies). But we were just really annoyed they changed cover, didn't inform us, and that our call led them to find a mistake in their own system. They apologised, but we just thought, when we are spending almost $4000 a year on a fund, that's just not good enough Peoplecare. We have now moved funds to Teachers Health Fund. Small company, no hassle refunds Poor communication, customer service could be improved for complaints, made very big changes to our cover without telling us!
PC looked like the perfect health cover option for myself and my wife. We signed up for a relatively high level of cover in May. Part of that cover included 75% cover for physiotherapy and chiropractic which are important to us as we play a lot of sports.
However, when we went to make our first physio claim we were stunned to find out that we were not covered by 75%. Instead, they only paid $50.
We immediately checked our paper contract and from that it was clear we should have been covered by 75%. However, we then logged into our online ...account and noticed that our plan had changed. In particular, the extras cover was significantly different. The 75% was abolished and replaced with a rubbiish tiered system - $50 for first visit, $30 for visits 2-5 and so on, all the way down to just $20. We imediately contacted them and questioned the change and why we were never told about it. They informed us that a change was initiated on the 1st July and letters were sent out to all members but they have now identiifed there was a gap in the communication for newly joined members i.e. myself and my wife. We feel very much deceived by PC and are now searching for a new provider (NIB looks much better). Shame really, as they could have been good Affordable premium Changed our plan without informing us
Questions & Answers
If you have had private insurance for years with another company years I mean like 20 years plus do waiting periods apply when joining a new company? Thinking of going with people choice a non for profit company. Im with Medibank and get charged a fortune about $95 a month with 70% back.
Depends on the company. I know some companies dont make you sit through the waiting periods again however they do ask for your current details and member number etc to double check.
True Im certainly not signing up to a new one then having to wait two or three months to use anything and paying for it!
Hi Chloe, thanks for getting in touch!
If you're transferring from another fund, Peoplecare will recognise any waiting periods you've already served if you switch to a similar level of cover within 30 days of leaving the other fund. If you'd like more info, please give us a buzz on 1800 808 708 or we can have one of our customer service experts give you a call and answer any questions you have!
Take care Monique @ Peoplecare
I am considering changing to your fund - I have been fully insured with my current insurer for over 30 years. We ran into an unexpected problem when they refused to cover tests in Emergency before admission. What is the policy at PeopleCare
Thanks for getting in touch Steve. Sorry for the late response, we only just came across this one. Most funds don’t pay towards tests in emergency as the hospital considers you as an outpatient until you’re actually admitted as a patient. However, the hospital should be upfront with you about this and the fees involved. I hope this helps, please let us know if you have any more questions. If you’d like more info on our available covers PM us your details and I can have one of our Customer Service Experts contact you, or give us a buzz on 1800 808 700. Take care - Brooke @ Peoplecare
Hi what level of care is hip replacement covered...ty john.
Hi John! Thanks for getting in touch. Hip replacements are covered under our Premium Hospital cover as a Private Patient in a Private Hospital. You would then also be covered for rehabilitation after your hospital stay. We’d be happy to chat to you further about this to make sure you have all the info you need before joining such as excess, out of pocket expenses and waiting periods.
Please give us a buzz on 1800 808 700 or private message us your details and a time and date that would suit you best and one of our experts would be happy to give you a buzz. Take care – Brooke @ Peoplecare
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