I bought extra health cover from them before, they were pretty good with customer service and claim. Was happy with them. I didn't feel I needed the extra cover, so I cancelled it, and they helped me with the cancellation straightaway. If I were to get extra health cover, I think I'd choose them again.
Good but get differing answers with benefit amounts
I recently rang and was told that i would 80% of cost up to $1500 for a sleep apnea machine, only to be told 2 days later no it was only $800 so very disappointed
So far so good :)
I decided to transfer to Peoplecare because they get fabulous customer service reviews and are a members own fund which is important to me. There was a hiccup in the beginning with incorrect payments being taken out - my paperwork said one thing but they took a different amount entirely. I emailed them with my enquiry and their response was prompt, friendly and clearly explained. They made a mistake with the information they sent through on my paperwork and apologised for sending me the incorrect details regarding payments. Initial hiccup aside I am happy to be with them and appreciate that when I do have an enquiry it will be responded to in a prompt and friendly manner :)
Great cover-But lacking in Customer Service
Have been with this crowd for almost 3 years, had a few simple claims with dental and Physio, easy and happy with the claim process but when I rung them today to pay my account, I asked them to email me a copy of the original invoice. She confirmed my email, and said she would email it through. After waiting for a few hours without it coming through I called them again, and got someone else who said they are unable to email the invoice or the receipt that its been paid, as they don't have the facilities to do that!? I explained I was not able t...o wait for them to post it to me, as they are in NSW and I am in WA and I needed to to claim it back thru my employer and I was not wanting to wait 7-10 days. They said this was not possible, I am starting to wonder what kind of business in this day and age is unable to email back a receipt? Will look at other providers before next renewal. Ease of claiming Very old systems and information given is not consistant
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Best health fund I've been with so far
I've been with BUPA, and NIB, and now I think I'm going to stick with Peoplecare. I joined PC in June 2012. They have excellent customer service (call up and don't need to wait on hold!!). I have now converted my husband as well so now we have family insurance. Highly recommend. I have the gold extras with the basic private insurance.
Good customer service
I don't use all the extras, wish they could let us have a maximum extras on what we wanted.
Questions & Answers
If you have had private insurance for years with another company years I mean like 20 years plus do waiting periods apply when joining a new company? Thinking of going with people choice a non for profit company. Im with Medibank and get charged a fortune about $95 a month with 70% back.
Depends on the company. I know some companies dont make you sit through the waiting periods again however they do ask for your current details and member number etc to double check.
True Im certainly not signing up to a new one then having to wait two or three months to use anything and paying for it!
Hi Chloe, thanks for getting in touch!
If you're transferring from another fund, Peoplecare will recognise any waiting periods you've already served if you switch to a similar level of cover within 30 days of leaving the other fund. If you'd like more info, please give us a buzz on 1800 808 708 or we can have one of our customer service experts give you a call and answer any questions you have!
Take care Monique @ Peoplecare
I am considering changing to your fund - I have been fully insured with my current insurer for over 30 years. We ran into an unexpected problem when they refused to cover tests in Emergency before admission. What is the policy at PeopleCare
Thanks for getting in touch Steve. Sorry for the late response, we only just came across this one. Most funds don’t pay towards tests in emergency as the hospital considers you as an outpatient until you’re actually admitted as a patient. However, the hospital should be upfront with you about this and the fees involved. I hope this helps, please let us know if you have any more questions. If you’d like more info on our available covers PM us your details and I can have one of our Customer Service Experts contact you, or give us a buzz on 1800 808 700. Take care - Brooke @ Peoplecare
Hi what level of care is hip replacement covered...ty john.
Hi John! Thanks for getting in touch. Hip replacements are covered under our Premium Hospital cover as a Private Patient in a Private Hospital. You would then also be covered for rehabilitation after your hospital stay. We’d be happy to chat to you further about this to make sure you have all the info you need before joining such as excess, out of pocket expenses and waiting periods.
Please give us a buzz on 1800 808 700 or private message us your details and a time and date that would suit you best and one of our experts would be happy to give you a buzz. Take care – Brooke @ Peoplecare
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