Pepper Money is offering its customers the chance to win one $250 voucher for writing a review, that is either positive or negative. This is drawn randomly at the start of each month. This incentive campaign launched on September 3rd, 2020, and will run until the end of December, 2021. It is possible that the reviews below are written by reviewers that may have received this incentive. For more information, you can read . Previous incentives: a monthly winner to receive a $250 voucher from April 2019, until July 31st, 2020.
Reviewer Photos & Videos
The service is perfect.
I have dealt with Rosie on two occasions and she has been fast and efficient. Great teams and great service. I am so pleased I found them and will use them again.
Not your typical lender!
Having not met the criteria with other lenders, I was told about Pepper Loans and I am so glad I was referred to them. Super easy application process, great rates and friendly team.
Excellent Service, Highly recommended.
Very professional Service, excellent knowledge of loans, saved me lot of money with just one call, Highly recommended bank for first home buyers or investors, Best customer service and accurate analysis.
Steve and Stephanie were so helpful an patient in getting a positive outcome for the client, they helped with proper set up for the application and worked with me all the way, interest rates were good and client was very happy. this was all done in a timely manner as well
Mile was so helpful and patient with my query. and I wasn't on hold for very long... but please change your loud, repetitive hold tune. the interest rates are ok
Excellence in customer services
Mile was professional, logical, helpful and accommodating. He give clear advice and was especially helpful in tailoring the package to my particular financial needs. He was very articulate and instilled confidence in the product.
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Good Service, good outcome.
I have dealt with Mikayla who was very helpful took her time to listen and took into account my good record. Greatly assisted me in getting best rate for my loan.
very slow response!!!
I'm getting a loan from them, very very slow response. We supply with our documents straight away every time when they request, but it takes forever to get the confirmation from them. We are running out of time but they are taking their time. You are holding our settlement!!!
Every time we ask to call back, it will be at least next day.
I definitely won't consider them again.
Customer Service with Mile Cirjak was beyond what was expected, great service listened and delivered
Very Happy, would recommend Pepper Money to all family and friends. Many Thanks Pepper Money
Exemplary customer service from Mile
The customer service Mile from Pepper provided was excellent, far superior to any other loan company. He understood my circumstance immediately and acted quickly to resolve the situation. I'm so grateful to him for reviewing the rate on both my loans, I'm located in Melbourne and things have been very tough here lately. This is the best thing that has happened to me in a long time !
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Excellent Service from Mile!!
I reached out for a rate review for 3 of my loans and was so lucky to get Mile as my representative. He went above and beyond to get me reductions on all my loans. He listened to my concerns regarding my current interest rates, my situation and understood the importance of rewarding long time customers. A true asset to Pepper Finance. If only all reps were like him. If his manager/director is reading this feedback please ensure he gets rewarded and you keep staff like Mile as long as possible. I'm sure he is making many Pepper customers happy with his customer focus. Thankyou very much!!!
Very professional service offering. Highly recommended.
No unexpected costs and very transparent.
Very courteous staff members..
Very happy with the service - the internet portal is very easy to use and access.
PepperMoney does what they say to their customers.
Rate locked in for another 6 months.
After much debate I asked for a five day extension to consider the rates. They were deducted but due to a request, I received a further rate reduction after my review. Thank you Pepper for helping me out.
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My needs met!!
I recently received a lovely customer service experience, assertive positive attitude from the consultant. The representative was well prepared prior to taking my phone call and knew how to tailor my inquiry to my needs. I was stoked as I was also offered a bonus with the reduced interest rate, it felt lovely to be acknowledged for ongoing and consistent repayments.
Excellent customer service and great rate
Mile is very knowledgeable and patient.
He answered all of my questions, reviewing my interest rate and getting me a very good rate for variable loan. At the end of call he even told me how to get a better rate from pepper. Very happy with your service and pepper money.
Questions & Answers
after being discharged from bankruptsy i was advised not to apply to lenders for loan eligibilty . Is it true when I fill in a form it would affect me if i have others submitted. I feel so scared to even ask questions thinking is this considered an application due to having to give all details?
Thanks for reaching out to Pepper Money. I am happy to discuss this with you by phone, so I can give you more detailed information regarding your enquiry. If you're happy to do so, please provide your name and contact details via email to email@example.com and I will reach out to you. A general conversation regarding an application will not impact your credit score.
Hi, what are your requirements for pensioners that have super as well .We are 66&68
Thanks for your enquiry. At Pepper Money, we provide a variety of home loan solutions depending on your income. Our Lending Specialists are here to help and can be contacted on 13 73 77 between 8:00am and 6:00pm (AEST) Monday to Friday.
Hi. Peter here. I am a 61YO self employed male, in partnership with my wife, with no super. I have a mortgage of around $500K on a home that has just been realistically valued by a real estate agent at $1,350,000.00.We would dearly love to sell and build to reduce our debt or at least be debt neutral. I believe we have been a customer of Pepper before, through a broker, who i am also currently with, but will remain nameless at this stage. I am finding 2 issues,1)because my wife and i are in a partnership & my accountant does a wonderful job, proving serviceability is an issue, and 2) Due to my age and lack of super, there is the issue of not having a suitable "exit" strategy.
Alternatively, we could stay were we are and do renovations, using the increased equity, but as soon as we pull the "trigger" of application, we are worried that that will bring the 2 issues mentioned into play anyway.
Is there any product available to me?
Thanks so much for reaching out to us. At Pepper, we consider different kinds of financial sources when evaluating loan applications. Our Lending Specialist can be contacted on 13 73 77. We hope to hear from you.
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