Pepper Money is offering its customers the chance to win one $250 voucher for writing a review, that is either positive or negative. This is drawn randomly at the start of each month. This incentive campaign launched on September 3rd, 2020, and will run until the end of December, 2021. It is possible that the reviews below are written by reviewers that may have received this incentive. For more information, you can read . Previous incentives: a monthly winner to receive a $250 voucher from April 2019, until July 31st, 2020.
Reviewer Photos & Videos
Very customer focused
Operator was very understanding of situation and helped by directing me to another area for rates review. Was very satisfied with the personal experience I received. Both ladies very nice.
Excellence in customer services
Mile was professional, logical, helpful and accommodating. He give clear advice and was especially helpful in tailoring the package to my particular financial needs. He was very articulate and instilled confidence in the product.
Managed to save alot of money in repayments, as they were able to drop the interest rate. My circumstances suddenly changed and they were able to help, as everything was explained clearly, so I could understand.
Excellent service, friendly and satisfied my financial needs.
Makayla was fantastic at addressing my issue and offering a good solution to satisfy my request. The rate received is more competitive and a welcome improvement. It was a pleasure dealing with her.
Good Service, good outcome.
I have dealt with Mikayla who was very helpful took her time to listen and took into account my good record. Greatly assisted me in getting best rate for my loan.
Great service from beginning to end
Easy to deal with, quick, responsive. Second time we have used them, been with them for over two years, during that time reviewed our rate and was slightly reduced every six months, very happy
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Excellent Customer experience
Justin was great throughout the application process. The people in the customer retention department are friendly and professional. In fact all calls to Pepper have been great. Would recommend to anyone
The person was polite accomodating and very clear in providing a solution ... loved her approach . I did not experience any extra costs and felt satisfied and encouraged by the rate i received on the loan ..a saving of $600 a month
Love the outcome of my loan review perfect in every way possible Makeyla she was so beautiful and helpful
I called to ask about reducing my interest rates on my mortgage, l talked to Makeyla she offered a very good reduction on my loan She is definitely an asset to pepper Thank you soo much
Very good experience!
This company has very good culture. Most of the stuff members are friendly and knowledgeable, especially with my experience Mile Jirjak today 08/07/2021. Mile has resolved all my queries over phone and call me again to follow up with the matters. His assistance has made me better understand the financial product I'm in. I couldn't appreciate more.
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I cant thank my customer service today there assistance with my rate review and other product knowledge was overwhelming
No extra costs
And lengthy discussion with new options for me moving forward
Great customer service.
Customer service was great, customer service lady was friendly and clear to understand. Customer service lady offered a reduction in our interest rate which was a very unexpectedly but very pleasant surprise.
very slow response!!!
I'm getting a loan from them, very very slow response. We supply with our documents straight away every time when they request, but it takes forever to get the confirmation from them. We are running out of time but they are taking their time. You are holding our settlement!!!
Every time we ask to call back, it will be at least next day.
I definitely won't consider them again.
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We’re vert happy thanks!!
We are very pleased with Pepper Money and Jason in particular. It’s great to know that our efforts in mortgage repayments are always acknowledged and rewarded. Iur mirtgage loan looks better and better as time goes by. Thank you!!
Great customer service
My team member was very Fast, efficient, and helpful. She was Direct and informative with information and supplied great results for us. We would recommend Pepper Money customer service. Thank you. Very satisfied
Very happy with pepper staff are very helpful and listen to my requests and go out of their to help me get what I need from my mortgage and gave me good advice
Great Customer Service/Support
I have been with Pepper Home Loans for over 2 years and every 6 months they have been able to reduce my interest rate given i have been on time with my repayments. this time around, they were able to reduce my rate to 2.89% which i am extremely happy with.
Product/Rate change request handled quickly and thoughtfully.
Clearly explained and focussed on me as customer - not hiding behind policy and process. There were no extra steps or costs. New rate is very competative and has certainly encouraged loyalty to the Pepper brand. Service from person answering to the credit review team and Mile was awesome.
Customer Service with Mile Cirjak was beyond what was expected, great service listened and delivered
Very Happy, would recommend Pepper Money to all family and friends. Many Thanks Pepper Money
Great Customer Service by Mile Cirjak
Mile is very informative and passionate about what he does. He shared ideas about how i could change my account from Investment to Owner Occupier. Great work mate & Great asset Origin Energy.
Extremely helpful and obliging. Easy process. Wish I had of switched over years ago. Was offered a reduced interest rate for having a good history. Very unexpected and very appreciated.
Your service today was outstanding
Your service today was very thorough in regards to both of my enquires.
Very straight forward in solving all of my concerns. My interest was able to be reviewed and reduced significantly a great result into my enquiry. Thanks
Interest rate review
Very informative, and easy to understand. Mile's took the time to step me through the online process. I can now see the amount I need to pay, when I have to pay. As well I can see what is available in my line of credit.
Exemplary customer service from Mile
The customer service Mile from Pepper provided was excellent, far superior to any other loan company. He understood my circumstance immediately and acted quickly to resolve the situation. I'm so grateful to him for reviewing the rate on both my loans, I'm located in Melbourne and things have been very tough here lately. This is the best thing that has happened to me in a long time !
Very prompt responses
Mike helped me to reduce my interest rates even just only 6 months and he will reapply/reaccess the discount rate in 6 months time.
The rates offered me were still higher than what Commbank offered.
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