Pepper Money is offering its customers the chance to win one $100 voucher for writing a review, that is either positive or negative. This is drawn randomly at the start of each month. This incentive campaign launched on September 3rd, 2020, and will run until the end of February, 2021. It is possible that the reviews below are written by reviewers that may have received this incentive. For more information, you can read . Previous incentives: a monthly winner to receive a $100 voucher from April 2019, until July 31st, 2020.
Absolutely horrible! Stay away!
If I could give negative stars I would. I have a secured car loan with them. They decided to put me on a hardship payment plan without me even requesting one, charged me fees for it and never took my repayments out and charged me for that too. No one communicated with me at all. I called them and tried to sort it out and was told it was their stuff up and would be credited, instead they stuffed up further and capitalised the fees back into my loan and increased my monthly repayments! They have illegal taken these higher repayments out of my acc...ount without my consent or permission. I have spent 3 months fighting with them to sort this all out,everytime I speak to someone they assure me it will be sorted and offer compensation by not charging me interest for that month and it never happens! I have already lodged a complaint with the financial authority for these absolute thieves that still continue to illegally withhold my money from me and not fix their continued stuff ups!. Stay away from these people at all costs its not worth the stress.
Amazing customer service
Jordan was allocated to me. Jordan was nothing short of sensational. Keeping constant communication, any update as soon as it happened. He called and followed up with an email. Could not fault him in the slightest. Pepper should be giving this guy a pay rise, Jordan you're bang on!
An amazing company to deal with
Olivia was very helpful right from the start with the loan application I’ve had several lines through Pepper money and have all been very easy which is why I have come back several times to them I have had a few loans and have had no dramas with any of them the customer service is spot on and very helpful throughout the whole loan application would highly recommend them
We had Jordan and he was amazing. We have had personal loans before but the customer service was head and shoulders above anything we have had before. The fact that he called us regularly to keep us informed and that he tried to get us the very best deal. The rates amazing way better then going to a bank like heaps better. I would recommend Pepper Money to everyone. EVERYONE they are just exceptional and our customer service representative Jordan was just as exceptional i dont have enough words for how easy he made the whole process. Thank you for everything :)
Awful! Never again.
I paid a payment through Bpay and gave them a reference number ON THE DAY I PAID. It went through 1 DAY late so I was charged a late fee. However no one contacted me to say I was in arrears, no phone call, text, email or letter. for months I have been making my payments on time without knowing I was being charged “default interest” as this late fee has just been accumulating in my account.
Not one person can tell my why I was never contacted, not one person will apologise or even help me fix this issue. This has been happening for months, it h...
Interest rate was around 8% 2 yrs ago, pepper do you review personal loan rates that already exist and carry it onto the customer.?
Loan Repayments have gone up 16.00 per month
Great customer service though
Pepper have been very supportive and considerate with our hardship this a Covid chaos has caused, back on the wagon though, I haven’t paid my loan in 3 mths. They never hassled me, were very patient and understanding... so 10 stars Pepper....now can I get a consolidation/investment loan lol... please :))
Fast, easy and great service.
I was after a small loan for a new family car, did the usual comparison of rates/costs and Pepper offering more flexibility and better terms than my bank would. The whole process from application to disbursements of funds took two days.
Totally recommend for everyone
From the minute I first spoke to the consultant I new it was going to be an easy application. She was pleasant to talk too and was very quick in sending the required paperwork through to us. We have used PepperMoney for quite a few years now and do recommend them to family and friends.
Well done to the finance team.
We recently went to purchase a car and required a loan, my partner had dealt with Pepper before and so we decided to get a loan with them. Completing the check online to see how much money we could borrow was quick and easy, straight after I completed this I had Olivia contact me. She was great to deal will and super helpful, answered all my questions prior and made me feel comfortable prior to moving forward. The application process was quick and easy with Olivia helping us each step of the way. Less than a week later and we have full approval...for the loan and are receiving the funds shortly. Pepper Personal Loans and Olivia made the process so easy for us - I would definitely recommend Pepper & Olivia if you're ever thinking about getting a loan.
Questions & Answers
My lease finishes in a couple of months and I’d like to return the car. How do I do that?
Pepper Money A.Pepper
Thank you for your enquiry.
Would you kindly contact us on 1300 308 738 to allow us to provide instruction specific to your account? We're here to help from 8am to 6pm (AEST), Monday to Friday.
Pepper Money A.Pepper
Please call +61 2 8624 3405 between the hours of 8:00AM and 6:00PM (AEST) Monday to Friday.
Hi, will you loan if partner is on job keeper payments even though loan is not being paid by them, we have both been in our jobs for over ten years, and after job keeper is finished my partner goes back to normal and retains job.??
Hi,just asking if I can get a loan for $30000,$16650to pay out car lease and rest to pay out loans.this would free up 1600$ per fortnight to pay off loan quickly.thanks
Pepper Money A.Pepper
Hi Derek, we can certainly help with that. Please give us a call on 1300 108 794 to discuss the options available to you. You can also visit our website at www.pepper.com.au/lending/personal-loans.
Hope this helps,
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