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Pepper Personal Loans

Pepper Personal Loans

4.4 from 462 reviews · View Statistics
See the Best Personal Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Pepper

Reviews

  • Transparency
    2.3 (4)
  • Customer Service
    2.4 (5)
  • Loan TypeFixed Rate (2) and Variable Rate (1)
  • Application Process
    3.0 (4)
  • Timeliness
    2.5 (4)
  • Loan Term5 years
Previous
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Camilo R.
Camilo R.Metropolitan Adelaide, SA
  • 3 reviews
  • 1 like

System not very good

published

I tried to apply for a loan with these guys. Originally they offered me 14% interest rate, saying that according to my Equifax report my credit score was "good". After checking with Equifax and sending proof of my credit score as "excellent", the only answer they gave me was to go on the site and "try again to see if I got a different rate". I got 13%. A bit of a joke, either they rip people off or there is something wrong with how they get their information.

Transparency
3/5
Customer Service
3/5
Pepper
Pepper Money A.Pepper
Ycnia
YcniaMetropolitan Adelaide, SA
  • 2 reviews

Process was easy, leavinf them not so much.

published
Transparency
3/5
Customer Service
3/5
Pepper
Pepper Money A.Pepper

Other Personal Loans

 
 

0.0
(1,234)
Davin
Davin
  • 4 reviews
  • 1 like

Assumptions...

published

We are trying to make additional payments into our personal loan. When speaking with the call centre recently asking why our automated/scheduled payments haven't been going out we were told that because we have been making additional payments via Bpay they had decided to stop the scheduled payments.
In my opinion this is unprofessional and selfish on their part. We had started the Bpay payments because the additional payments via the pepper account login didn't work.

Cant wait to zero this account and move on.

Transparency
2/5
Customer Service
2/5
Incentivised Review No
Pepper
Pepper Money A.Pepper
ana
anaSydney, NSW
  • 3 reviews
  • 1 like

not easy to deal with

published

i find them very unfriendly to deal with and wont give you assistance in helping you when you are in need all they do is snub you off would not recommend

Transparency
1/5
Customer Service
1/5
Pepper
Pepper Money A.Pepper
Personal Loans

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Sandra Robinson
Sandra RobinsonSydney, NSW
  • 9 reviews
  • 9 likes

Watch the interest

published

I took out a car loan 2.5 years ago on an interest rate of 14 percent. I rang to check up on how much is left, to be told that I still have the same original amount because my interest rate us at 17.99 percent.
When I asked the girl why, she couldn't tell me.
NOT HAPPY.

Customer Service
3/5
Application Process
4/5
Pepper
Pepper Money A.Pepper

No Statements, online access, payment books

published

Customers are not issued statements for their accounts or given online access to view their statements and transactions electronically, or given a payment book to record receipt numbers for payments made either. Statements are not issued at all (paper or electronic) so you cannot track the transactions you have made or the current balance of your account. If you want a statement you must request one which is then mailed out to you. I understood all financial institutions were legally obligated to provide their customers with regular statements for their accounts, or at the very least view them, so I question whether this practice of Pepper's actually adheres to regulations.

Pepper
Mark P.Pepper
Laki
LakiSydney, NSW
  • 5 reviews

Poor Customer Service

published

I have requested a clarification on my personal loan through my online account messaging system and haven't still received a response. Although they boast of a response time of "24 hrs", it is now over 2 weeks since the message was sent,

Pepper
Mark P.Pepper
Laki
Laki
Pepper
Mark P.Pepper

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Questions & Answers

fred
fredasked

Hi, is there any experience or story about personal loan EARLY repayment? Their FAQ says there is a charge/fee for fixed-rate loans BUT their homepage and application says NO !!!

1 answer
Pepper
Pepper Money A.Pepper

Hi Fred,
If you go to our loan product features page here: https://www.pepper.com.au/lending/personal-loans you will see that no fees are payable if the loan is paid early. This applies to fixed rates on personal loans.
Hope this helps.
Kind regards,
Natalie

cheffie
cheffieasked

hi , i'm trying to register on the myloan portal, can anyone tell me how to do it?
thanks

3 answers
Pepper
Pepper Money A.Pepper

Hi Cheffie,
Thank you for reaching out to Pepper Money. Please call us on 1300 108 794 so our friendly customer service team can assist you with access to the online portal.
Kind regards,
Natalie

cheffie
cheffie

Thanks Natalie, what are your business hours?

Pepper
Pepper Money A.Pepper

Hi Cheffie,
You can contact us Monday - Friday between 8:00am and 6:00pm (AEST/AEDT).
Kind regards,
Natalie

Sharon H.
Sharon H.asked

My lease finishes in a couple of months and I’d like to return the car. How do I do that?

3 answers
Pepper
Pepper Money A.Pepper

Hi Sharon,
Thank you for your enquiry.
Would you kindly contact us on 1300 308 738 to allow us to provide instruction specific to your account? We're here to help from 8am to 6pm (AEST), Monday to Friday.
Kind regards,
Mikayla

Sharon H.
Sharon H.

Can you provide a number I can call from overseas please?

Pepper
Pepper Money A.Pepper

Hi Sharon,
Please call +61 2 8624 3405 between the hours of 8:00AM and 6:00PM (AEST) Monday to Friday.
Kind regards,
Mikayla

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Details

CategoryPersonal Loans
Offers Peer-to-Peer LendingNo
Interest Rate7.95% p.a.
Comparison Rate 9.56% p.a.
Monthly Fee $13.00
Repayment FrequencyFortnightly and Weekly
Loan Amount $5,000.00 to $40,000.00
SecurityUnsecured and Vehicle
Loan Term1.5 to 7 years
Rate TypeFixed
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