Pepper Money is offering its customers the chance to win one $100 voucher for writing a review, that is either positive or negative. This is drawn randomly at the start of each month. This incentive campaign launched on September 3rd, 2020, and will run until the end of December, 2021. It is possible that the reviews below are written by reviewers that may have received this incentive. For more information, you can read . Previous incentives: a monthly winner to receive a $100 voucher from April 2019, until July 31st, 2020.
Not the best to be honest, but acceptable
So we got our loan through pepper via a broker, The process was easy enough but we had some issues along the way which i feel Pepper handled poorly. They approved me for my car loan at 3pm for the full asking amount, i made a non refundable deposit on a car and then 2 hours later pepper came back and decided to reduced the approved amount because of something from 15 years ago (which they knew about) i am all for responsible lending, but do NOT tell someone they are approved for something if they are not. While we did end up with a loan and it ...helped, we had to come up with the difference ourselves due to pepper's poor handling of the situation. In future i would not choose pepper and would be asking any broker i may use to avoid them. They helped but their behavior was truly unacceptable.
Disappointed, frustrated, annoyed
I'm super annoyed with this company. My husband got a loan with Pepper last Feb to purchase our car. He pays $150 a week, every week, direct debit so no payments missed. Fast forward about a yr and a half...he calls Pepper to see how much he's paid off cause he's excited to see how long he has left. Person on the phone says he's well ahead and has paid about $11k...but there's interest. Fair enough. He didn't say anything else, just that he'll send his statement through email.
After going through my husband's statement, i now know why he didn...'t wanna say much else. Literally half of that money has been paid towards interest. I did the calculations. $5484 paid off on the car and $5374 paid towards interest. If that's not bloody dodgy, idk what is. By the rate we're going, it's going to take my husband about another 5yrs to pay off this loan and by then he will have paid DOUBLE the amount he borrowed from Pepper...$60grand!!!! Probably an exaggeration...probably not. Every month they charge an "Account Keeping Fee" plus EXTRA interest...ON TOP of the interest they already charge from the direct debited amount. I should've just stayed with Esanda. I paid farrrr less interest with Esanda and their admin fee was only $2.30 fortnightly. Do your research guys and don't get a loan from these loan sharks. We made the mistake of just going along with whatever my car dealer suggested instead of taking into consideration other options Also, our borrowed amount was $30k yet on the statement it says $31449?? Bizzare. These guys are dodgy, avoid at ALL costs September 19th 2019 Update: Update on Previous Review
Questions & Answers
Hi, is there any experience or story about personal loan EARLY repayment? Their FAQ says there is a charge/fee for fixed-rate loans BUT their homepage and application says NO !!!
If you go to our loan product features page here: https://www.pepper.com.au/lending/personal-loans you will see that no fees are payable if the loan is paid early. This applies to fixed rates on personal loans.
Hope this helps.
hi , i'm trying to register on the myloan portal, can anyone tell me how to do it?
Thank you for reaching out to Pepper Money. Please call us on 1300 108 794 so our friendly customer service team can assist you with access to the online portal.
Thanks Natalie, what are your business hours?
You can contact us Monday - Friday between 8:00am and 6:00pm (AEST/AEDT).
My lease finishes in a couple of months and I’d like to return the car. How do I do that?
Thank you for your enquiry.
Would you kindly contact us on 1300 308 738 to allow us to provide instruction specific to your account? We're here to help from 8am to 6pm (AEST), Monday to Friday.
Can you provide a number I can call from overseas please?
Please call +61 2 8624 3405 between the hours of 8:00AM and 6:00PM (AEST) Monday to Friday.
Get an answer from our members and Pepper representatives
|Offers Peer-to-Peer Lending||No|
|Interest Rate||7.95% p.a.|
|Comparison Rate||9.56% p.a.|
|Repayment Frequency||Fortnightly and Weekly|
|Loan Amount||$5,000.00 to $40,000.00|
|Security||Unsecured and Vehicle|
|Loan Term||1.5 to 7 years|
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