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Pepper Personal Loans

Pepper Personal Loans

4.4 from 462 reviews · View Statistics
See the Best Personal Loans in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

Previous
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So simple

published

Such an easy experience with applying and getting approved, everything was electronic which made it so simple
Olivia was very helpful with all my questions and very quick response times

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Jacob,
Thank you for such a positive review! We love hearing about our customers experiences and appreciate you taking the time to post your feedback.
With thanks,
Natalie

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Kamran
KamranSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Simple to deal with - easy process !

published

Bang. it was right on . I think i had the most swift and easy process for any loan application ever!

Helpful all the way and electronic (which made some of the tasks quicker than expected)

Kudos to them ~

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Kamran,
Effective and efficient service is what we aim to deliver! Thank you for taking the time to acknowledge our quality service and for choosing to partner with Pepper Money for your lending needs.
Kind regards,
Natalie

Other Personal Loans

 
 

0.0
(1,234)
Victoria
VictoriaGreater Melbourne (Outer), VIC
  • 3 reviews

Excellent customer service

published

Amazing customer service and prompt turn around. Easy to complete online application and identification. Olivia made me feel like a welcomed customer, not a number. Most importantly for me, I am able to pay loan earlier if I can, and did not need a deposit to get started.

Customer Service
5/5
Application Process
5/5
Pepper
Pepper Money A.Pepper
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jawad H.
Jawad H.Perth, WA

Pepper Money was very helpful in assisting me with my loan, as I have difficulty with English. Thank you very much

published

Customer Service was excellent, I was able to adjust my payment plan to suit my benefits and around my scheduling, I will be recommending them to anyone who needs a loan.

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Jawad,
Thanks for taking the time to provide your feedback. It’s our pleasure to have been able find a loan to suit your needs. We appreciate your recommendations and welcome to Pepper Money!
Kind regards,
Natalie

Personal Loans

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Very helpful and friendly!

published

Olivia was very helpful and friendly with the interactions I had with her, from over the phone to the emails. The loan itself is good, very happy to of found this company!

Customer Service
5/5
Incentivised Review No
Loan TypeFixed Rate
Pepper
Pepper Money A.Pepper

Hi Christopher,
Thank you for such a positive review. We love hearing about our customers experiences and appreciate you taking the time to post your feedback.
Kind Regards,
Natalie

Baz
BazGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Excellent service and fast processing

published

I am very happy with my experience of applying for a personal loan with pepper. I really appreciate the manual review process that assessed applications on a case by case basis. Service from Olivia was great and turnaround time from application to settlement is impressive considering the manual review process. Highly recommended and will definitely consider pepper for all future finance needs.

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Baz,
Our Pepper team strive to deliver every one of our customers a tailored experience and we are thrilled to receive your feedback. Thank you for your recommendations and welcome to Pepper Money!
Kind regards,
Natalie

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Nayyab Gill
Nayyab GillSydney, NSW
  • Verified

Wonderful Experience and everything was easy... great help available!!

published

Had a good experience with the pepper where all the steps to get approved were very easy to follow. Staff helped in a very friendly manner. Prompt response from the Pepper as and when I submitted a document and sent an e mail message!!

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Nayyab,
At Pepper, we ensure that our application process is simple and easy for our customers. We're glad that we were able to provide you with a positive experience and welcome you to the Pepper family!
Warm regards,
Natalie.

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Kim
KimCentral Queensland, QLD

Very happy and greatful for all the help

published

I made numerous phone calls to Olivia and she was so helpful and always very pleasant when going through the loans process. Thank you so much!! The interest rate offered was excellent lower than any of the 4 big banks.

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Kim,
Thank you for such a lovely review. We are extremely pleased to hear that we were able to help you with your loan. Thank you for choosing to partner with Pepper Money!
Kind regards,
Natalie

Other Personal Loans

 
 

0.0
(1,234)
Jeremiah Justin B.
Jeremiah Justin B.Sydney, NSW
  • 2 reviews
  • 1 like

Fast, accurate - compared to large banks, they are a joy to work with

published

At this point, I've already gone and applied for 2 personal loans (car) with Pepper.

Was helped out by an amazing loan specialist named Kaitlin Clarke - both approvals went through in less than a week and was very prompt and complete in asking for requirements.

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Jeremiah,
That's fantastic to hear! Thank you for taking the time to share your positive experience and for recognising the efforts of John and Kaitlin.
Kind regards,
Natalie

Personal Loans

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customer service

published

Dealing with John about redrawing on my loan. excellent experience in customer service.
John was excellent in his knowledge, precise and clear instruction on how to set up account, informative and just a great communicator .

Transparency
5/5
Customer Service
5/5
Incentivised Review No
Pepper
Pepper Money A.Pepper

Hi Shane,
We appreciate you recognising the efforts of John, who has provided you with such helpful and positive customer service. Thank you for taking the time to share your positive experience.
Kind regards,
Natalie

So Simple

published

Fast, easy approval with a dedicated team member to help answer any questions and guide you through the process. Funds deposited very quickly once approval given. Would use again if the need arises.

Pepper
Pepper Money A.Pepper

Hi Jen,
Thanks for your review! It's great to hear we've been able to provide you with such fantastic service, which we're sure will continue during your time with us.
Kind regards
Natalie

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Other Personal Loans

 
 

0.0
(1,234)
Alicia
AliciaEyre Peninsula, SA
  • 4 reviews

Timely & helpful

published

From beginning to end the service was professional & prompt. No hidden agenda & extremely helpful. Full disclosure. Would highly recommend. All people involved in the process were efficient & kept me up to date.

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Alicia,
Thanks so much for sharing your positive experience with us and congratulations on your new loan!
Kind regards,
Natalie

Personal Loans

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Damian C.
Damian C.Greater Melbourne (Outer), VIC
  • Verified

My go to loan people

published

Twice I have used Peppermoney now for loans. Smooth, simple easy applications, friendly polite helpful staff. Never had a drama or issue. I'll continue to use them again and again

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Damian,
Welcome back! Thanks for taking the time to provide your feedback and its our pleasure to have assisted you with your loans.
Kind regards,
Natalie

Dan
DanPerth, WA
  • 2 reviews
  • 1 like

Great offers and quick service

published

Customer service was fast and easy to deal with, loan went through very fast. Loan rate was great we were offered too, no extra or hidden costs were included which is great

Transparency
4/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Dan,
It’s great to have you on board! We love hearing about our customer's experiences and appreciate you taking the time to post your feedback.
Kind regards,
Natalie

Karin
KarinSouth East Queensland, QLD

Easy and seamless

published

My experience has been amazing. Great interest rates, friendly staff, Olivia has been amazing, efficient, helpful and very friendly. Second loan with them and the journey has been great. Helping us to reach our goals and dreams.

Transparency
5/5
Customer Service
5/5
Pepper
Pepper Money A.Pepper

Hi Karin,
We are extremely pleased to hear that we were able to help you to achieve your goals! Thanks for recognising our amazing staff and welcome back to Pepper Money!
Kind regards,
Natalie

Page 1 of 10

Questions & Answers

fred
fredasked

Hi, is there any experience or story about personal loan EARLY repayment? Their FAQ says there is a charge/fee for fixed-rate loans BUT their homepage and application says NO !!!

1 answer
Pepper
Pepper Money A.Pepper

Hi Fred,
If you go to our loan product features page here: https://www.pepper.com.au/lending/personal-loans you will see that no fees are payable if the loan is paid early. This applies to fixed rates on personal loans.
Hope this helps.
Kind regards,
Natalie

cheffie
cheffieasked

hi , i'm trying to register on the myloan portal, can anyone tell me how to do it?
thanks

3 answers
Pepper
Pepper Money A.Pepper

Hi Cheffie,
Thank you for reaching out to Pepper Money. Please call us on 1300 108 794 so our friendly customer service team can assist you with access to the online portal.
Kind regards,
Natalie

cheffie
cheffie

Thanks Natalie, what are your business hours?

Pepper
Pepper Money A.Pepper

Hi Cheffie,
You can contact us Monday - Friday between 8:00am and 6:00pm (AEST/AEDT).
Kind regards,
Natalie

Sharon H.
Sharon H.asked

My lease finishes in a couple of months and I’d like to return the car. How do I do that?

3 answers
Pepper
Pepper Money A.Pepper

Hi Sharon,
Thank you for your enquiry.
Would you kindly contact us on 1300 308 738 to allow us to provide instruction specific to your account? We're here to help from 8am to 6pm (AEST), Monday to Friday.
Kind regards,
Mikayla

Sharon H.
Sharon H.

Can you provide a number I can call from overseas please?

Pepper
Pepper Money A.Pepper

Hi Sharon,
Please call +61 2 8624 3405 between the hours of 8:00AM and 6:00PM (AEST) Monday to Friday.
Kind regards,
Mikayla

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Details

CategoryPersonal Loans
Offers Peer-to-Peer LendingNo
Interest Rate7.95% p.a.
Comparison Rate 9.56% p.a.
Monthly Fee $13.00
Repayment FrequencyFortnightly and Weekly
Loan Amount $5,000.00 to $40,000.00
SecurityUnsecured and Vehicle
Loan Term1.5 to 7 years
Rate TypeFixed
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