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My Perfect Eyes

My Perfect Eyes Questions & Answers (page 2 of 18)

2.9 from 500 reviews

351 questions from our users

i’ve been waiting nearly 4 weeks how long is delivery?
7 answers
Hello Lynda Thank you for getting in touch May I ask how you ordered the product? We can certainly look into this for you immediately. Please give us a call on 03 8376 1180 and we will see what the status of your order is immediately as that is an unusually long time to wait for your order We look forward to speaking with you Thank you Kindest Regards, Mel My Perfect Cosmetics Company HQI phoned up having seen it advertised on the shopping ChannelI have tried calling your number but it says it’s an incorrect number?! I’m really anxious that this is a scam now yet I saw it on the television

Hi. It’s my first time using this and no matter how small the amount or how I gently swipe it down it always goes white and crusty....if there are any other suggestions I’d be grateful as I don’t want to give up on this....I have two 100 application bottles that I’ve purchased from Lloyd’s pharmacy and they won’t refund even on a sealed product :-( thanks
3 answers
Hello Vicki Thank you for getting in touch with us. I am sorry to hear you have had this experience with My Perfect Eyes. Absolutely, we do NOT want you to give up on the My Perfect Eyes either, we promise you it works and we can help you. My Perfect Eyes should not leave any white residue as it is designed to form a clear 'web like' structure. Usually when this residue is visible it is indicative of an application issue where a little too much product has been used and is therefore easily rectified. We do only recommend a pea sized amount to be applied, working from the inside outwards and then feather the edges gently down over the cheekbone to blend in, or with a clean finger come back from the outside edge inwards along the top of the cheekbone to blend. This pea sized amount should be enough to do both eyes. Do not dab or reapply as this can either cause a white residue or break the veil on the skin. Please also see this link to a video for application tips that will assist you along the way too- https://www.youtube.com/watch?v=bFwjMfU9dEc Please do not hesitate to contact us if you continue to have difficulty however this should sort out any issues you are having with the application now Kind regards, Mel My Perfect Cosmetics Company HQVicki W you are right it does leave a crusty residue around the eyes...I don't know what crap perfect eyes are coming out with saying Perfect eyes should not leave a white residue as its designed to form a clear web like structure.....NONSENSE...most of the comments on this page are all complaining about the same thingI’ve tried everything they say and I’ve had to give up on it!!

Can you use YSL touch eclat over my perfect eyes?
1 answer
Hello Fiona Thank you for getting in touch with us. My Perfect Eyes can be used with makeup but it must be with oil free liquid foundation applied with a brush/sponge and very gently swept around the edges or carefully over the top. Mineral makeup applied with a brush or a mousse also works well too. Please also wait for it to be completely dry before applying. I am unsure if the YSL touch eclat is oil free but if it is, then you can absolutely use it with the My Perfect Eyes. Kind Regards, Mel My Perfect Cosmetics Company HQ

Is MyPerfect eyes a conditioner or one of those eproducts that dry stiff and hard. Can you apply makeup over it?
3 answers
Stiff and hard sadly im going to ask for a refund also leaves white marks skin is worse now after using my perfect eyes not a good outcomeHello Ziath The My Perfect Eyes dries tight on the skin, which we love as we know that it is working however after about 10-20 minutes that tight sensation goes away as the product becomes flexible with your skin. Whilst the tight sensation goes away, the effects of the product last up to 10 hours or until you decide to wash it off. My Perfect Eyes can be used with makeup but it’s recommended to wait for it to be completely dry. It’s best with oil free liquid foundation applied with a brush/sponge and very gently swept around the edges or carefully over the top. Mineral makeup applied with a brush or a mousse also works well too. Kind Regards, Mel My Perfect Cosmetics Company HQHi yes my perfect eyes dries hard and tight stretching wrinkles flat but does leave white residue, yes you can wear makeup but oil free, think they recommend mineral makeup

Has anyone got a refund 2019
15 answers
Hello Julia Thank you for getting in touch again If you purchased directly from us at My Perfect Cosmetics Company, we do offer a 30 day money back guarantee and if you are within your 30 days of purchasing we are more than happy to give you the details to send back the product for a refund. If you would like further information, please contact us directly on 03 8376 1180 We would love to help you further and get your loving the product Kindest Regards, Mel My Perfect Cosmetics Company HQI will try again tomorrow thxHi Julia Fantastic. We look forward to hearing how you go Kindest Regards, Mel My Perfect Cosmetics Company HQ

I have watched utube and tried my perfect eyes only to get white marks i do not wear make up so how do I not get white marks $100 very disappointed waste of my food money for the week upset
2 answers
Hello Julia I am sorry to hear you have had this experience with My Perfect Eyes. My Perfect Eyes should not leave any white residue as it is designed to form a clear 'web like' structure. However, usually when this residue is visible it is indicative of an application issue where a little too much product has been used and is therefore easily rectified. We do only recommend a pea sized amount to be applied, working from the inside outwards and then feather the edges gently down over the cheekbone to blend in, or with a clean finger come back from the outside edge inwards along the top of the cheekbone to blend. This pea sized amount should be enough to do both eyes. Do not dab or reapply as this can either cause a white residue or break the veil on the skin. Do you have an email address I can take please and I can forward you our Top Tips which are very useful for assisting with application? Alternatively, please don’t hesitate to contact us on 03 8376 1180 and we would be happy to talk through application and hopefully locate the culprit. We want you to love the product as much as we do and we know we can help. Kind Regards, Mel My Perfect Cosmetics Company HQHi julia I tried less and more of my perfect eyes, even had my daughter who is a beauty student apply it to my eyes, the rest was the same, white pull tight dancers, lol,. My perfect eyes is far from perfect, I ga e up and binned the product, grow old gracefully, and love yourself. There is no instant cure outhere for our eyes especially if like me and yourself, we don't wear makeup Regards nicola

Am I meant to use a moisturizing cream under this at night or day...just I'm feeling a little dry after using this...are these products moisturizing?
2 answers
Hi Karen, yes there is a night cream you should use and it's very moisturizing. I use the night one and in the morning I use the spf15 day cream.Hello Karen Thank you for getting in touch with us The My Perfect Eyes must be applied to clean dry skin, with no traces of make up or moisturisers or cleansers. Once you have applied the My Perfect Eyes, whilst it is drying then apply your moisturiser around where you have applied the product. If you apply is underneath the product or over the top you can run into issues. You can however apply make up over the My Perfect Eyes if you wish. Once completely set, oil free foundation or mineral based makeup can be applied. Unfortunately, any oil based products will diminish the effects of My Perfect Eyes. We do say to use a brush/sponge to lightly apply the makeup. Kindest Regards, Mel My Perfect Cosmetics Company HQ

How long should you wait after applying my perfect tees before you put moisturiser on
1 answer
Hello Tracey Thank you for getting in touch with us Once the My Perfect Eyes is drying you can apply your moisturiser around the edges of where you have applied the product, but you cannot apply it over the top of the product. My Perfect Eyes can be used with makeup but it’s recommended to wait for it to be completely dry. It’s best with oil free liquid foundation applied with a brush/sponge and very gently swept around the edges or carefully over the top. Mineral makeup applied with a brush or a mousse also works well too. If you need further information, please contact us on 03 8376 1180 Kindest Regards, Melanie My Perfect Cosmetics Company HQ

I have just got the perfect eyes and i have tried it a few times each time using less but,it is still leaving white marks,it does work love it but don't want the white paste any help please
2 answers
Hi kay, I also bought the day cream and it goes well together. I think you need the day cream to help with the white Mark's.Hi Kay I am sorry to hear you have had this experience with My Perfect Eyes. My Perfect Eyes should not leave any white residue as it is designed to form a clear 'web like' structure. Usually when this residue is visible it is indicative of an application issue where a little too much product has been used and is therefore easily rectified. We do only recommend a pea sized amount to be applied, working from the inside outwards and then feather the edges gently down over the cheekbone to blend in, or with a clean finger come back from the outside edge inwards along the top of the cheekbone to blend. This pea sized amount should be enough to do both eyes. Do not dab or reapply as this can either cause a white residue or break the veil on the skin. I have attached here a link to a video to watch a live application- https://www.youtube.com/watch?v=bFwjMfU9dEc Please don’t hesitate to contact us on 02476 937 054 and we would be happy to talk through application and hopefully locate the culprit. Kind regards, Melanie My Perfect Cosmetics Company HQ

how to extract the remaining cream from the bottle of My Perfect Eyes. The little stick that is used does not get to all the cream that is in the bottle. It is a good product but if I can't use all the cream it is not worth buying - and I assume that other women have the same problem! If there is an answer please supply. Thankyou.
4 answers
Hi Liz , I haven't used the whole bottle yet but I would tip it upside down and just tap it on my hand. Good luckHello Liz Thank you for getting in touch with us regarding your My Perfect Eyes Diana is absolutely right, if it is getting to the end of the bottle just try tapping it out onto the back of your hand. Alternatively, you could use something thinner than the spatular to get the product out. Or the final suggestion I have is to add 1-2 drops of water and give it a good shake but you shouldn't need to do that. I think the first 2 suggestions should help you. If you need further assistance, please call us on 03 8376 1180 Kindest Regards, Mel from My Perfect Cosmetics Company HQThankyou for your quick response Mel, I will try your suggestions

Hi can I have a sample of this product ? Cathy
3 answers
Hello Cathy Thank you for getting in touch with us Unfortunately we do not give out free samples of our products, however we DO have our 30 day money back guarantee as we are that confident that you will love the product and there is zero risk for you If you would like to know further information, please contact us on 03 8376 1180 Thank you Kindest Regards, Mel from My Perfect Cosmetics Company HQHi Mel ,why don’t you give away samples ??Hello Cathy With our 30 day money back guarantee, our customers can try the product as much as you like, this is why we have this in place rather than free samples. Thank you Kindest Regards, Mel My Perfect Cosmetics Company HQ

If I’m going on holiday and I want to go in the sea/pool will this take the cream off and make my dark circles go back to normal or will it stay on???
1 answer
Hello Rachel Thank you for getting in touch with us Unfortunately it will not last if you put your face in the water. The product will absolutely last if you do not get your face wet and it will last up to 10 hours or until you remove it. If you have any further questions, please feel free to call us directly on 03 8376 1180 We hope this assists you Kindest Regards, Mel My Perfect Cosmetics Company HQ

Can a go on a sunbed with my perfect eyes on
1 answer
Hello John Thank you for getting in touch No we would not recommend getting on a sun bed with the My Perfect Eyes on Kindest Regards, Mel My Perfect Cosmetics Company HQ

Why is it that When I apply mpe under my eyes the skin turns a dark black colour. It looks like a dark bruise.
2 answers
Hello Paula Thank you for getting in touch with us. We are very sorry you are not getting the results you should be with the My Perfect Eyes My Perfect Eyes is designed to form a clear 'web like' structure. Usually when this residue is visible it is indicative of an application issue where a little too much product has been used and is therefore easily rectified. We do only recommend a pea sized amount to be applied, working from the inside outwards and then feather the edges gently down over the cheekbone to blend in, or with a clean finger come back from the outside edge inwards along the top of the cheekbone to blend. This pea sized amount should be enough to do both eyes. Do not dab or reapply as this can either cause a white residue or break the veil on the skin. I have attached a link for you here to assist you with the application of the product: https://www.youtube.com/watch?v=bFwjMfU9dEc Alternatively, please don’t hesitate to contact us on 03 8376 1180 and we would be happy to talk through application and hopefully locate the culprit. Kindest Regards, Melanie My Perfect Cosmetics Company HQits because you are rubbing or wiping to hard your eyes are verry sensitive so as soon as you pull the skin on that area its gojng to bring the blood up to the top layer of your skin so it looks like you have a black eye

Hi I bought this product last month tried it for first time last night and Yes it worked im happy, I just have a question How and whats best tips to remove it. Tried warm water but seemed to go chalky and took a while I then put vasaline on after. Instructions recomend not to use wipes WHY?
3 answers
Hello Chris Thank you for getting in touch with us My Perfect Eyes should be removed with warm water only. Soak two cotton pads in the water and place over the eyes where the product is, allow the product to simply dissolve completely into the cotton pads. Rubbing the under eye area with a make up wipe may cause irritation so it is best you just let the cotton pad soak up all the product. If you have further difficulty taking off the product, please call us on 03 8376 1180 and we would be more than happy to assist Thank you Kindest Regards, Mel My Perfect Cosmetics Company HQThank youHello Chris You are more than welcome. If you need anything else, please call us Kindest Regards, Mel My Perfect Cosmetics Company HQ

I have used this product a few times .on both eyes on one eye it like staings for a couple of minutes then it is fine.shall I carry on using it.Also is it safe to use it twice in a day.some uses say they get more wrinkles than before, why is that?
1 answer
Hello Asha Thank you for getting in touch with us regarding your My Perfect Eyes You should absolutely feel a tight sensation for about 10-20 minutes, but that feeling does go away as the product becomes flexible with your skin. There is absolutely nothing wrong or unsafe about using the My Perfect Eyes twice in one day however the product should last you up to 10 hours or until you decide to remove it If more wrinkles do appear under the eyes there can be a few reasons for this, the main one being that a little too much product has been used. You only need use the amount the size of a pea (and that is for both eyes), less is defiantly more. If I can help you any further, I would be more than happy to answer any further questions so please do give us a call on 03 8376 1180. Thank you again for getting in touch Kindest Regards, My Perfect Cosmetics Company HQ

Can you wear makeup over my perfect eyes ?
1 answer
Hi Lash, Thank you for your question, yes you can wear any oil-free makeup over the My Perfect Eyes. It is recommended to wait for it to be completely dry before applying, It’s best with oil free liquid foundation applied with a brush/sponge and very gently swept around the edges or carefully over the top. Mineral makeup applied with a brush or a mousse also works well too. Please see below an instructional video with some extra tips and tricks for applying makeup over the My Perfect Eyes. https://www.youtube.com/watch?v=Y0ERZLlHkpo Kind Regards Ali My Perfect Cosmetics Company HQ

Why is it that when I use my perfect eyes it pulls my bottom eyelids down and exposes the lid itself and makes me look totally different. I can't get it to stop pulling them down. I have reduced the amount, tried watering it down a little and all sorts and nothing works. I am using small amounts and following the video instructions but still same result!
1 answer
Hi Shell Thank you for getting in touch with us This could be happening due to you applying the My Perfect Eyes too close to the lash line. If this does happen, wait till the product has dried on your skin then get a cotton bud and soak it in water and run it along your lash line. This will eliminate the product pulling your lid down. Please also be aware that after about 15-20 minutes the product becomes flexible with your skin and that feeling should go away as the product does relax. We hope this helps you in using the My Perfect Eyes and if you have any further questions, please contact us on 03 8376 1180. Thank you Kindest Regards, Mel My Perfect Cosmetics Company HQ

Hi, how many times can I add water to this product? I added a tiny amount 3 days ago and now it appears to need more water again.
3 answers
Hi Wendy, You can add more water if you need to, please ensure that you keep your lid securely fastened at all times as My Perfect Eyes is air activated, and will thicken if the lid is off. Kind regards, Tina My Perfect Cosmetics Company HQI only have the lid off for a matter of a few seconds each time. I just wondered if the water would weaken the product to the point that it doesn’t work anymoreHi Wendy, It won't affect the product, but just add a couple of drops at a time so it doesn't completely wash it out. Kind regards, Tina

On using the eye cream on my left eye started to sting and as gone red and puffy i look like a panda, the other eye was ok very upsetting as i was told it would help for dark circles can i take this back to Lloyds chemists
1 answer
Good morning Evelyn, I am sorry that this has happened, sometimes if too much is applied it can cause redness. If you have purchased from Lloyds please contact them regarding their refund and returns policy. Kind regards, TIna My Perfect Cosmetics Company HQ

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