Complaints.... they never get back to you
I have been buying vouchers for years now. I love the accommodation options offered.
However, if you have any sort of complaint, don't expect a response anytime soon.
I purchased numerous vouchers, they took days to receive and when I finally did receive them, they had the wrong expiry date and one was for the wrong hotel. After numerous emails and phone calls Basia finally got back to me and sorted it out.
We used one of those vouchers for The Boathouse at Tea Gardens last weekend for my birthday. We love everything about this resort. Howev...
Great places to stay
I have used vouchers from
This company a few times now. Always have a great holiday. Had a slight issue this time but once I got onto someone who understood my circumstances all was resolved with minimal fuss. Thank you Perfect short breaks
Positive Performance review!!
Hi, to whom this directly concern's
I would like to acknowledge one of your OUTSTANDING team members. Her Name is Basia P.
My late parents Alf & Estelle Harvey often purchased vouchers from your organisation. In turn they shared different accommodation with my sister,s family, & with myself & partner periodically.
WE lost Dad & Mum 6 days apart in January last year. Dad still had a voucher valid which he had paid the deposit for. Because it was a traumatic time & other priorities (EG: Funerals, selling family home etc) neither my sist...er & I were able to use it before it,s expiration. When I called regarding if anything could be attempted regarding: Deposit/Exp Date etc. I was met with a young female who was clueless. I asked to speak with someone in an authority position, & most GREATFULLY received Basia.
Perfect way to take a deposit & have no times available.
No times available. no-Dec-Jan. Please check March/April 2019. Rang 8 days ago, no reply.e-mail 5x days ago, no reply. All they wanted to do was have us `buy`-up to a better unit for more $$$. Have used them before & they were ok. but never again & will inform ever one we know.
If I could give them '0' stars I would.
Clearly we've been scammed. Purchased holiday vouchers with this company for Imagine Marco in Melbourne. Were told that we may not receive the vouchers straight away as they send 1000 plus emails daily so there is a back log. 8 weeks later still no vouchers. The phone number they gave rings out, or you leave a message and no one gets back to you. They asked if I could give them the names of any family or friends that would be interested, so glad I didn't do that. Also, when I got off the phone I checked out Imagine Marco and their rates was cheaper than what this company offered.
problem fix jenny june 29 2018
had a problem with room type short breaks went above my expectations to resolve the issue looking forward to holidaying with short breaks .
Rest and relaxation
Wow ! We were so spoilt ,Christina went above and beyond ,our stay at the boathouse tea gardens was magical ,I have always use perfect short breaks ,for our holidays and never had a problem with booking etc ,the room at the boathouse was clean ,comfortable with a beautiful view ,would highly recommend,thanks again
Will not send my Vouchers or refund my money
Personal phone call - my son was recommended & received his Vouchers but I booked 2 & received nothing - need to take Legal Action too Ruse - Scam !!
Exceeded Expectations !
Wow! Everything about our stay with perfect short breaks exceeded our expectations. Recently stayed at the Boathouse Luxury Apartments. Beautiful apartments with plenty of space to relax inside and out. Water views, great facilities, well maintained, and a welcome gift on arrival. Just purchased another deposit paid voucher through them to stay at the Imagine Drift ! highly recommend !
Helpful team, great services, affordable!!
Recently, a couple of my friends and I were interested in going on a short getaway while we had some time off work and uni. After speaking to my mum who has used perfect short breaks multiple times in the past, she suggested getting in contact with them as it would be affordable for us as young people. No one was available to speak to when I rang the first time, but I left a voicemail and got a call back quickly from the lovely receptionist who was able to provide us with all the information we needed and get us vouchers to stay at the Ramada r...esort in Shoal Bay. We really enjoyed our time away and if it wasn't for perfect short breaks we definitely wouldn't have been able to go. Great service and lovely company. We're definitely happy customers and will be using them again!
Happy Customer here - and some advice
We booked two vouchers for six nights last January at Ramada Shoal Bay. The key is to check that you can use the vouchers on the dates you want at the Resort. Do that before you buy the vouchers. It's simple buyer beware stuff really. If you've done your homework and the dates line up it works out to be a fantastic deal! Huge savings and we've had nothing but great customer service from them. Very happy customer here!
Never have had a problem with this company, they are great!!!!!
I have been with this company for 8 years and have never had a problem with them. I have had about 6 stays at difference resorts & hotels and Perfect Short Breaks have always been professional. They absolutely get back to you if they don't answer the phone. They are busy but someone will always call you back.
slow to act
we had waited for so long for a reply and vouchers but could never get in touch with a real person. not sure what the current status is but tired of an answering machine. Have heard other people had better luck than me.
Beware of dealing with this company
Booked 2 packages to Blue Mountains & Gold Coast via telephone on the 29th Jan 2018, they rang me trying to make a sale and I thought it sounded good but now I want to say don't use this company. They were quick to take the deposit within 5 minutes of the phone call but slow to send vouchers out. In fact, at the time of writing this review, I still haven't received my vouchers, I have been waiting 5 days and they promised they would be emailed. So then I try and call them to follow up on my vouchers and I can't get through to anyone, just con...tinually goes to voicemail. There is no email, nothing. I leave a message and no-one returns your call. I have nothing to show for my $168 deposit. They just rush through the phone call, quick to make a sale and take your money and then nothing, no confirmation email, no vouchers as yet, no follow up, can't get through. Instead of it being a pleasant experience and being a satisfied customer, I am left feeling frustrated and anxious all over the weekend and just have to wait till Monday to hopefully speak to someone if I can get through. The vouchers should be emailed within 48 hrs of paying the deposit. I won't be booking any holiday packages again with them, it's just not worth the hassle. I would prefer to pay a little extra and go straight to booking.com.
Questions & Answers
Where is the head office of Perfect Short Breaks? We need to speak to somebody in charge to ask questions of other avatars other than The Boathouse Tea Garden. We can’t get [name removed] for help. We have been customers of this compaNy for over 10 years and this is the first time I’m having a problem booking elsewhere
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