The worst customer service I even experienced in Australia
Don't get me wrong, this place has some good rugs. I was after the modern style rug of specific colours and I managed to find it only in this franchise.
We went into the Chatswood store and asked our rug to be cut (it was too big for our place). As that rug didn't have symmetrical pattern, we wanted it to be cut from the specific end. Unfortunately, the moment they take your money (full prepay of the rug), they got what they want and not considered us their customers anymore.
All our attempts to explain from what side we want the rug to be...
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