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Personalised Favours

Personalised Favours Questions & Answers

4.9 from 1,920 reviews · View Statistics
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5 questions from our users

Kathy E.
Kathy E.asked

How long was production? They said between 5-9 business days - was it closer to 5 or 9? And how long was delivery (regular shipping)?
Thanks :)

1 answer
Nicole
Nicole

I placed an order, 2 days later I reviewed the designed they created for me and then, maybe 7 days later I think it was, I was told it was being shipped and go it two days after that- and that was on regular shipping

Liv T.
Liv T.asked

I'm about to order a personalized flask for my boyfriends 18th but wondering if I should insure my delivery or not?? I would rather save my money to put toward other parts of his gift but if I don't insure it will it not come?

3 answers
Amanda
Amanda

I didn't and I ordered the glass, it comes with a tracking number and Aus post won't leave it

Liv T.
Liv T.

ok great thank you!

Rachel
Rachel

I have ordered wine glasses and they pack these so well, however I work in transport and always get insurance only for any issues like item gets lost in transit or possible damage at least your covered

Anita
Anitaasked

Hi, do you sell plark stand individually? I bought my mother in law a heart one that said hug me while ago. Recently I bought another beautiful plark and it came with a stand. Thanks

1 answer
Personalised Favours
Matthew M.Personalised FavoursSend a private message

Hi Anita - I am sure we can help you out. Please reach out - zarah@personalisedfavours.com.au

Ella R.
Ella R.asked

are these guys legit? I ordered from NZ for fathers day but I'm worried I won't get it. Communication hasn't been the greatest at all.

4 answers

Yes they are great and I found their communication really good, you should get an email approx 24-48hrs after you order to confirm your design, confirm it’s all correct then they start making your design. Too easy

westcoaster40
westcoaster40

I ordered from NZ and they were awesome. Communication I could not fault and delivery was super fast . I am super impressed with them

Ella R.
Ella R.

Aw thats cool you guys had super fast deliveries. I ordered on the 24th but still nothing even with communicating... hopefully soon

Wendy O'Neil
Wendy O'Neilasked

I am enquiring about my parcel which I got an email about on the 13th Sept. I have not received it ...regards

1 answer
Personalised Favours
Matthew M.Personalised FavoursSend a private message

Hi Wendy - our team has just sent you an email regarding your order. We have just checked and it has been delivered this morning. If you are yet to receive it - please respond to our email and we will help you track it down. Thanks so much - Jamie

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