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Personalised Favours

Personalised Favours

4.9 from 1,257 reviews · View Statistics

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Sarah
Sarah South Australia

Wrong order

published

I had a personalised item ordered. The card I received was correct but the personalised cheese board and knives has the wrong name and design. I have not heard back

Incentivised ReviewNo
4 comments
Personalised Favours
Matthew M.Personalised Favours
Sarah
Sarah

I have had an email sent out saying an order is coming I’m assuming it’s the correct order. My gift had already been opened as it was wrapped and ready to go and to both our surprises it wasn’t my order. That’s was the worst part.

Personalised Favours
Matthew M.Personalised Favours

Hi Sarah,
I hope you are well.
Yes I can see this replacement was arranged for you, the tracking states the replacement order was delivered on Monday :) I have also contacted you directly via email to resolve this issue.
Kindest, Jamie-Lee

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Questions & Answers

Liv T.
Liv T.asked

I'm about to order a personalized flask for my boyfriends 18th but wondering if I should insure my delivery or not?? I would rather save my money to put toward other parts of his gift but if I don't insure it will it not come?

3 answers
Amanda
Amanda

I didn't and I ordered the glass, it comes with a tracking number and Aus post won't leave it

Liv T.
Liv T.

ok great thank you!

Rachel
Rachel

I have ordered wine glasses and they pack these so well, however I work in transport and always get insurance only for any issues like item gets lost in transit or possible damage at least your covered

Anita
Anitaasked

Hi, do you sell plark stand individually? I bought my mother in law a heart one that said hug me while ago. Recently I bought another beautiful plark and it came with a stand. Thanks

1 answer
Personalised Favours
Matthew M.Personalised Favours

Hi Anita - I am sure we can help you out. Please reach out - zarah@personalisedfavours.com.au

Ella R.
Ella R.asked

are these guys legit? I ordered from NZ for fathers day but I'm worried I won't get it. Communication hasn't been the greatest at all.

4 answers
Michelle from QLD
Michelle from QLD

Yes they are great and I found their communication really good, you should get an email approx 24-48hrs after you order to confirm your design, confirm it’s all correct then they start making your design. Too easy

westcoaster40
westcoaster40

I ordered from NZ and they were awesome. Communication I could not fault and delivery was super fast . I am super impressed with them

Ella R.
Ella R.

Aw thats cool you guys had super fast deliveries. I ordered on the 24th but still nothing even with communicating... hopefully soon

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