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Pet Circle
4.2 from 4,511 reviews

Reviews

2.8

107 reviews
5
(43)
4
(2)
3
(4)
2
(5)
1
(53)
  • Product Quality
    3.7 (70)
  • Return Claim MadeYes (107) · No
  • Shipping
    2.5 (51)
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Reviewer Photos & Videos

Charmaine

CharmaineGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Good services overall

published

Very good customer services! I’ve got my order within 2 days and the staff are so empathetic and efficient with my enquires. I’m very impressed with the services and transactions are so seamless.

Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
Luise Mc

Luise McGreater Melbourne (Inner), VIC

  • 5 reviews
  • 1 like

Love!

published

Fast delivery, especially considering it’s COVID. Received my order in my hands within 3-5 days! Excellent range of products, and exceptional customer service when I notified them that an item was missing (shoutout to Kim who responded at 9pm). 2 orders down, and it’s safe to say I will definitely use Pet Circle again.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle

Auto order

published

Cancelled auto order for Feliway and still charged for same cant find phone number to talk to anyone. Will someone from Company please get in touch with me Carol Keys

Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
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David .T

David .TGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Don't email them, use live chat.....

published

Made an order, over charged me, left out items
re-ordered missing items.
they refused to cancel orders and then kept my excess money as store credit.
Error on their part was caught within 2 hours of ordering,

Pet circle refused to cancel orders, refused to fix them,
Pet circle doesnt read emails properly or address any of the issues.

only after using live chat was the person in the email lying and couldnt understand what i wanted.

This was eventually fixed

Product Quality
Return Claim MadeYes
2 comments
Pet Circle
Pet C.Pet Circle
Pet Circle
Pet C.Pet Circle
Not Happy Jan!

Not Happy Jan!Greater Melbourne (Outer), VIC

  • 9 reviews
  • 13 likes

Cannot recommend Pet Circle

published

Used to buy off them years ago but stopped because of slow delivery, thought I'd try them again but the same slow service. They blame covid, I blame bad customer service. Ordered off Budget Pets, they are heaps better.

Product Quality
Shipping
Return Claim MadeYes
4 comments
Pet Circle
Pet C.Pet Circle
Not Happy Jan!
Not Happy Jan!
Pet Circle
Pet C.Pet Circle

Ordering system unsatisfactory

published

I’ve recently been ordering prescription cat food food from Pet Circle for a few months, everything was fine until I reslised 4 weeks later I was being charged for an automatic delivery which in the end I worked out how to opt out.
After opting out every delivery after that has been super delayed and even an apology parcel is now over 2 weeks late and I’m still trying to follow it up and they have emailed saying it’s been delivered when it clearly hadn’t been nor was there a note from Australia Post to say pick it up from the post office.
Very very disappointing as I relied on this company to supply something rare for my cat and now I’m having to source from other suppliers.
Not happy

Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
ajb

ajbGreater Melbourne (Metropolitan), VIC

Poor customer service and resolving/ replacement of failed delivery.

published
Return Claim MadeYes
Geoff H

Geoff H

  • 2 reviews

Nobody returns my emails

published

I've tried several times to organise a return of goods, but nobody is bothering to respond to my emails. This has tarnished my otherwise satisfaction with the service. Pity, because the products and prices are good.

Product Quality
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
Lisa

LisaPenrith

  • 5 reviews
  • 3 likes
  • Verified customer

Goods left at wrong house and they just don’t care

published

In response to my insisting I did not receive my order they provided a photo of the parcel delivered to someone else’s house and consider that proves I received my delivery. $100 later and over one week of waiting and Petcircle don’t care. In summary, 3 years of Monthly ordering for 5 pets and they are behaving as though I’m in the wrong for expecting them to take ownership of this. Really disappointed.

Return Claim MadeYes
1 comment
Pet Circle
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Nicholas

NicholasGreater Melbourne (Inner), VIC

no refund

published

While Pet Circle offer good prices and efficient delivery, they are not good when they make mistakes. Having received two bags of dog because of hiccup on Auto-delivery, i was offered a store credit rather than a refund. There was no consideration on whether i could afford two deductions within days of each other. Their reassurances that they value customer satisfaction seems to have gone awry. Nick, Melbourne

Return Claim MadeYes
Mrs Amy B.

Mrs Amy B.Perth, WA

Solved an order mistake (I made) in the best way possible

published

When I ordered 3 different sized Kongs I made an error in regards to sizing. I assumed I would need to return the 5 small ones to get a credit, and then I'd buy 3 X-large ones. Pet Circle did give me the credit for the small ones, but told me not to send them back, but to donate them. Then only charged me a little more and are sending out 3 X-large ones. Very impressed with the speed of their reply, and their solution.

Product Quality
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
Tia

TiaSydney Surrounds, NSW

  • 4 reviews
  • 1 like

Terrible customer service

published
Shipping
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
Zap

ZapNortheast, VIC

  • 3 reviews
  • 4 likes

Keep an eye on the orders

published

Ordered 2 Wag Dog Treats Kangaroo Teeth Cleanser Bone 2 pack, a shampoo and a few other stuff.
Due to the current covid related delays, the delivery came after 4 weeks by which time i had forgotten what all i had ordered.
Found 1 bully stick in the box and i thot maybe thats what i ordered.
Went back yday to reorder a few items and realised they had just put in a bully stick instead of the 2 kangaroo teeth costin $20.
Spoke to customer service and all they said was human error, sorry. And v r sending u a new 1.

Keep ur eye on the actual invoice. What a rip off.
Never going back.

Product Quality
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
yoel morag

yoel moragGreater Melbourne (Outer), VIC

like the service

published

great communication and fast delivery. fair price. dont like the Automatic ordering (re-order) ,I was caught twice and that create me trouble to cancel it. it even was delivered to me and i was charged. this system is wrong and should be cancelled.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
Geoff

Geoff

  • 2 reviews

Beware of Automatic re-order

published

Buyer beware of Automatic ordering system they send you product and charge your account without contacting (Say they send emails that you don't receive) and then say they will not refund just offer credit !!

Product Quality
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
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Missing delivery

published

First order placed, paid in full. Order not received and I contacted PetCircle to be told they will cancel and refund the order therefore inconveniencing me, not them. I had to take time off work to buy required product from a local store at significantly higher cost and they had no remorse. Pathetic!

Shipping
Return Claim MadeYes
lyndalls1

lyndalls1Hunter Region, NSW

  • 13 reviews
  • 3 likes
  • Verified customer

Great pet product range and fantastic customer service

published

Ordered and delivered in less than 24 hours from Sydney to Lake Macquarie. Have been using this company for most of our cat food supplies for about a year. Prices are the best and their specials exceptional. Prompt friendly customer service when I received some damaged goods. A few photos and an email resulted in a credit voucher or product replacement. I’m recommending this Australian owned business to all my friends and family

Product Quality
Shipping
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
Hazel S.

Hazel S.

  • 2 reviews
  • 1 like

Dishonest company

published

Users are unaware that Auto Delivery is preselected. Received an email $98.31 has been taken out of my account. I asked to cease order and I was refused a refund.

Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle

Professional Customer Care & Service

published

My pet dog needed special renal food supplies which I purchased. I was very happy with the special food products which my vet told me extended my dog's life for the past several months. Unfortunately, my dog recently passed away and I had all this unused renal dog food from the last order. I called Pet Circle who suggested that I donate the remaining dog food to a dog shelter and they would credit my credit card. The dog food has been donated to the dog shelter and I have received a refund on my credit card. I do not know of any other business that would provide a credit for goods not returned but donated to a charity. Thank you Pet Circle. I will be recommending Pet Circle to all my friends.

Product Quality
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
NW1

NW1Sydney, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

Verified - customer service is incompetent

published

Per my previous review, PetCircle were forced to refund me after the manufacturer got involved. Pet Circle's customer service is terrible, they aren't even aware of their own policies and procedures.

It's a shame since they have needlessly lost a customer...

Would advise customers to shop elsewhere...

Product Quality
Shipping
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle
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Questions & Answers

Helena W.

Helena W.asked

How often do pet circle change their sales and specials

No answers
Barry W.

Barry W.asked

Price on Hill's Prescription Diet Glucosupport M/D

1 answer
Veronika
Veronika

1.8kg $41 once only, 1.8kg auto delivery $38.95.
3.6kg $79.54 once only, 3.6kg auto delivery $75.57.

Canned once only $72.20 and auto delivery $68.60.

Sue H

Sue Hasked

The latest advert June 2020 Where did the cat come from. I had one exactly the same looking for a breeder

2 answers
Pet Circle
Pet C.Pet Circle

Hi Sue,

Unfortunately, we are unable to provide that information to you for privacy and security purposes.

So sorry for any inconvenience.

Kind regards,
Anita.

Sue H
Sue H

Thank you my Thorpy was just so special I lost him two years ago and every time I see the ad it’s is like having him again!!

Get an answer from our members and Pet Circle representatives

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