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Pet Circle

Pet Circle (page 3 of 217)

4.2 from 4,331 reviews

Reviews

4.2

4,331 reviews
5
(3,049)
4
(427)
3
(165)
2
(134)
1
(556)
  • Product Quality
    4.7 (1,421)
  • Return Claim MadeYes (82) · No (1,622)
  • Shipping
    4.0 (1,200)
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Emma

Emma

  • 2 reviews

Substandard products have made my dogs sick

published
1 comment
Pet Circle
Pet C.Pet Circle
Jay

JayGreater Melbourne (Inner), VIC

  • 4 reviews

Best place to buy all pet products

published

Have been ordering from this company for almost a year and can not find anywhere else with better profits, prices and customer service. Any queries or questions and you can always get assistance and the team is willing to help.

1 comment
Pet Circle
Pet C.Pet Circle
Nell

NellSouth East Queensland, QLD

Excellent

published

First class service always, I have had several dealings with pet circle and no problems with any of them. I would highly recommend them to anyone who loves their pets.

1 comment
Pet Circle
Pet C.Pet Circle
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scammers they took money out of our account without our consent

published
1 comment
Pet Circle
Pet C.Pet Circle
Isabelle

IsabelleSouth East Queensland, QLD

  • 2 reviews

quick delivery

published

I have been shopping at Pet Circle for years and really appreciate the prompt delivery. Good range of products and affordable pricing. Customer service is also efficient and nice to talk to.

1 comment
Pet Circle
Pet C.Pet Circle
Kazzy

KazzyHunter Region, NSW

Excellent as always

published

I have always found Pet Circle's service to be excellent with speedy and reliable delivery!!!!
My orders have always been correct and packed securely and usually delivered much earlier than expected

1 comment
Pet Circle
Pet C.Pet Circle

Good prices and fast delivery

published

I have purchased from Pet Circle many times, always a smooth transaction and fast delivery. Recently I saw a product elsewhere at a slightly cheaper price. Pet Circle were happy to price match. Again a smooth transaction and fast delivery. Good product, good service.

1 comment
Pet Circle
Pet C.Pet Circle
rob

robHughes 2605, ACT

  • 2 reviews

Great online option

published

Wide selection of quality product
Quick shipment of the order I placed and exactly what i ordered
I will definitely buy from petcircle again
Cannot fault on this my first time ordering pet food online

1 comment
Pet Circle
Pet C.Pet Circle

Great service and never disappoints.

published

Cannot fault service and price. Always here for our pets. Great service and never disappoints. Price is always compatable and will always shop with Pet Circle. Thanks again for great service.

1 comment
Pet Circle
Pet C.Pet Circle
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CKH

CKHSouth East Queensland, QLD

  • 3 reviews

Amazing Products at Awesome Prices (with Super Fast Delivery)

published

Cannot fault their service or prices - will be back again. Their customer service is also very good as I was able to update an order over the website at 8pm at night using messaging. So convenient.

1 comment
Pet Circle
Pet C.Pet Circle
Allan

AllanGreater Melbourne (Metropolitan), VIC

item was smaller size

published

i got my delivery all was good, only the frizbi kong was smaller size. i asked for large iu got sent medium. delivery was good all other producy was good

3 comments
Pet Circle
Pet C.Pet Circle
Allan
Allan

Hello Jade, i already opened the frizbi and gave it to my dog. so not sure how you can help, cheers

Pet Circle
Pet C.Pet Circle

Auto-delivery - major rip off

published

Set up an auto-delivery for 6kg of Advance cat biscuits to come every 6-7 weeks almost a year ago (July) for $49.40. They are still advertised for $49.40. Have just realised that EVERY transaction, including the first, has been charged either $56 or $57! Spoke to 2 different customer service staff today and both simply advised their "prices fluctuate. At Pet Circle, we never confirm prices" yet I receive an email a week prior advising my delivery is coming next week and will cost $49.40! Pet Circle...why are you ripping me off?????

1 comment
Pet Circle
Pet C.Pet Circle
denis

denisSouth East Queensland, QLD

  • Verified customer

Automatic order scan

published

I only wanted to order one off delivery , and it automatically order any delivery , it deduct my money during the midnight . They tried to deduct my money without any notice

1 comment
Pet Circle
Pet C.Pet Circle
Sanchezz77

Sanchezz77Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • Verified customer

Accusatory approach

published

Being judged and denied based on the address and credit card number being used and being denied the promotion. Whilst the promotion code may state that it is one per household it doesn’t take into consideration that you can multiple pet owners in the one home.

We also happen to share a bank but this does not mean they are the same owners!

Sending this type of email is highly inappropriate and takes on an accusatory approach.

“ Please be aware our systems are sophisticated enough to recognise that if this order is placed again using a voucher with the same address or payment details your order will not be successfully processed.”

Not happy

1 comment
Pet Circle
Pet C.Pet Circle
Michelle D.

Michelle D.Greater Melbourne (Inner), VIC

Bad customer service, any canceled auto delivery can be reactivated, chasing stolen funds

published
3 comments
Pet Circle
Pet C.Pet Circle
Michelle D.
Michelle D.
Pet Circle
Pet C.Pet Circle
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Value for Money, Convenience and flexibility ......THAT'S PET CIRCLE

published

Value for money, Convenience and flexibility are the trademarks of PetCircle....that's my personal experience in the past few months in ordering the pet food for my puppy. I'm a happy camper !!

1 comment
Pet Circle
Pet C.Pet Circle

Very helpful

published

I didn't realise my order had shipped from different warehouses so I contacted customer service when only half arrived. Customer service was extremely friendly and helpful, and assured me the second box was still en route. All arrived in good time, would definitely buy from again.

1 comment
Pet Circle
Pet C.Pet Circle
Dijana Sladic

Dijana SladicMetropolitan Adelaide, SA

Unreliable, delivery is so much slower than it used to be.

published

This is the second consecutive time I have received an email from Pet Circle saying my order is on its way and the following week an email stating that our "Suppliers are out of stock". You either have the stock or you do not?

2 comments
Pet Circle
Pet C.Pet Circle
Dijana Sladic
Dijana Sladic
Shelly

ShellySydney, NSW

Great prices

published

The products I used were my dog it was priced well and my dogs loved it but as they got older I changed them.to optimum chicken rice and they love that now

1 comment
Pet Circle
Pet C.Pet Circle
YeahNooo

YeahNoooSouth East Queensland, QLD

  • 8 reviews
  • 2 likes

The house panther loves Ivory Coat

published

We ordered Ivory Coat wet and dry cat food for our black house panther. From the list of products, prices, reviews and ease of use website right down to the fast delivery, Pet Circle has now eclipsed our now previous online store for said house panther.
It has more of a range to choose from, easier to navigate site, cheaper pricing for the same If not similar products and super fast delivery interstate.

1 comment
Pet Circle
Pet C.Pet Circle
Page 3 of 217
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Questions & Answers

Brian

Brianasked

On 20 April 2020, I paid $62.85 for 5 kg packs of GOLDEN COB Finch Mix, 5KG. However, I have not received them, any email nor any tracking. These packets are now showing as being for less at $18.39 each. A week ago, I notified Pet Circle of this missing order but have not received any response. I am again requesting someone at Pet Circle to look into this for me. My card account for this transaction was emailed. Previous requests references are Untitled tickets 1481848, 1481850, 1481852. Thank you for your anticipated response.

1 answer
Pet Circle
Pet C.Pet Circle

Hi Brian,

Thank you for sending us this message, and my apologies for any confusion or frustration caused regarding this issue.

I can see our team sent you through an email regarding this however I apologise if you are tey to see our response, I will be sure to send this again for you as I can help you directly this way. Please do also check your junk and spam folders in case the reply has gone into those folders.

Kind regards;
Jade.

Robyn H.

Robyn H.asked

Good morning, my order no 5164934 has not been delivered despite an email saying it has been.
Thanks you
Robyn

2 answers
Felicia Lim T.
Felicia Lim T.

Don’t even bother with them, Robyn. I reckon you’re better off just cancelling the order and asking for a refund

Pet Circle
Pet C.Pet Circle

Hi Robyn,

So sorry to hear your order has not arrived yet - I will investigate and email you via the email provided on your account.

My apologies.

Kind regards,
Anita.

Karen C

Karen Casked

How can I order. I am half way through and trying to pay online with credit card and it won’t go any further Karen C

1 answer
Pet Circle
Pet C.Pet Circle

Hi Karen C,

Thank you for getting in contact with us, I am sorry to hear that you are having some trouble making an order.

I am unsure of the issue however feel free to contact our customer service staff for assistance via chat on the Pet Circle website, email to sales@petcircle.com.au or you could send me an email directly, just "ATTN: Jade" when sending the email through with your Product Review user name and email address so that I may assist you further.

Kind regards;
Jade.

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