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Pet Circle

Pet Circle (page 4 of 217)

4.2 from 4,331 reviews

Reviews

4.2

4,331 reviews
5
(3,049)
4
(427)
3
(165)
2
(134)
1
(556)
  • Product Quality
    4.7 (1,421)
  • Return Claim MadeYes (82) · No (1,622)
  • Shipping
    4.0 (1,200)
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D. K.

D. K.Greater Melbourne (Outer), VIC

  • 2 reviews

Great deal on food for my big boofhead of a Great Dane, Chuddleigh.

published

Easy ordering available online, simple navigation, good deals, plenty of pet things to choose from, large variety of brands to compare with and quick delivery make for efficient use of my time.

1 comment
Pet Circle
Pet C.Pet Circle
Joy S.

Joy S.Sydney Surrounds, NSW

Great service

published

I ordered tin cat food. The price was good and the delivery was quick It would be good if the fancy feast packs could have more varieties in them and not the same flavours

Richard Wheat

Richard WheatPerth, WA

  • 2 reviews
  • Verified customer

Good prices and slick online system, however the delivery service is hopeless

published

The prices are very good and their online systems are easy to use.
We have made several orders, including maintaining an automatic standing order.
In all cases delivery times were excessive.
We have waited up to 14 days for delivery - and this is within the Perth metropolitan area.
Unfortunately, consistently excessive delivery times negate the benefits of using their services and we won't be buying from them again.

1 comment
Pet Circle
Pet C.Pet Circle
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Ruthie

RuthieMetropolitan Adelaide, SA

  • 3 reviews

We always buy our cat products at Pet Circle

published

We've had some delivery issues but they weren't Pet Circles fault. We have always had good service from Pet Circle. Their prices are really good also and cheaper than others.

1 comment
Pet Circle
Pet C.Pet Circle
Veronica

VeronicaEpping, Victoria

  • 13 reviews

Pretty Good Prices

published

Being a pensioner, I'm on a very tight budget ... I always check pet food prices elsewhere before I place an order .... I've been pretty pleased so far... I order 36 days worth ( 3 boxes of wet food) plus 20 kgs of dry food Black Hawke.... Great Prices on Frontline Plus, especially if you order 12 months worth! Best Part..... Also I Don't have to carry it, delivery is free over a certain amount.... I will never buy toys from Pet shops again, so much cheaper with Pet Circle..... Great place and Great Choice :)

1 comment
Pet Circle
Pet C.Pet Circle
Disappointed

DisappointedSydney, NSW

  • 2 reviews

Cancelled auto order and still get charged

published

Cancelled auto order after getting a notification re auto order. Amount comes out of paypal 4 days after cancelling the order. Petcircle only offer a credit from them but still charge your account. Not happy!

3 comments
Pet Circle
Pet C.Pet Circle
Disappointed
Disappointed
Pet Circle
Pet C.Pet Circle
Brenda

BrendaMetropolitan Adelaide, SA

Previous use good. Last not good. frustrated by tracking and follow up information by customer service of pet circle.

published

Order cost $172. Advice would be received by 24 April, 11 days after ordered. Contacted Pet Circle 26 April,chatline doesnt follow up. Rcd order 1 May without advice from pet circle.

Tracking of orders not satisfactory; nor is pet circle follow up.

1 comment
Pet Circle
Pet C.Pet Circle
Norma T.

Norma T.Sydney, NSW

A good place!

published

Goods were perfect. Delivery was on time. Price was right. How can I possibly complain.
Forgot to order litter.Do you have litter. Wonder if I should have ordered less more frequently, as house full of cat food. Bit concerned at waste of all those boxes for delivery.

1 comment
Pet Circle
Pet C.Pet Circle
Christine

ChristineSouth East Queensland, QLD

Auto delivery cancelled and payment details removed but still being charged

published

I have cancelled all my auto delivery and removed my payment account details few months ago and I checked it again if I have done it correctly. So my account details shows no auto delivery and payment details are blank, somehow today 1/5/20 I was being charged my them through PayPal from them. I then went to check my pet circle account again and it shows I did not have any item on my auto delivery list and shows 'blank' on my payment details. I have readjusted my PayPal account to deactive any further payment to them. I have no idea how could such an incident can be happen.

5 comments
Pet Circle
Pet C.Pet Circle
Christine
Christine
Pet Circle
Pet C.Pet Circle
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  • Verified customer

Bad customer service along with no response to complaint emails.

published

Incorrect and different information was provided by chat representative on two occasions regarding same order, representative did not appear to care about my concerns regarding Pet Circle system errors and confirm my pet food was on its way.

Pet Circle did not make me feel confident that my pets food was being delivered due to Pet Circle delays and incorrect information.

I have received no response to complaint email after four weeks or my follow up email regarding complaint.

I have been a customer of Pet Circle for over four years, the way Pet Circle has treated my concerns has made me go to another provider.

1 comment
Pet Circle
Pet C.Pet Circle
matthewgotze

matthewgotzeSouth East Queensland, QLD

Good range and prices, terrible supply chain service.

published

I have been using Pet circle for years and have always been really happy with their products, price and service. Over the last 6 months, the supply chain service has really gone down hill. Orders are taking up to 2 weeks to arrive from Sydney to Brisbane, where previously it was 2 - 3 days. Pick up your act, you used to be awesome.

1 comment
Pet Circle
Pet C.Pet Circle
Simon

SimonSouth East Queensland, QLD

Black Hawk.

published

Always great service, been getting my pets food from pet circle for a few years now. My dog loves the black hawk dry food. Good prices... wouldnt go anywhere else.

1 comment
Pet Circle
Pet C.Pet Circle
Wei You

Wei You

  • 5 reviews

Delivery Problems with Pet Circle

published
1 comment
Pet Circle
Pet C.Pet Circle
Captain Cranky

Captain CrankyHORSFIELD BAY

  • 4 reviews
  • Verified customer

Deceptive practices

published

Just had $109 deducted from my Paypal account, I have no recollection of approving a recurring order, especially every 5 weeks, we have a tiny little dog and a 8 kilogram bag lasts 6 months.

4 comments
Pet Circle
Pet C.Pet Circle
Captain Cranky
Captain Cranky
Pet Circle
Pet C.Pet Circle

Auto delivery

published

I ordered cat food which my cat didn’t eat. I thought I only ordered once but then another auto delivery was coming and my credit card was going to be charged again?!?

1 comment
Pet Circle
Pet C.Pet Circle
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Disappointed

published

$96 was automatically taken out of my back account. I spoke to a customer service rep straight away and apparently I didn’t “un click” the box for auto delivery on my last order. I asked for it to be stopped and advised to not send the goods. 3 weeks later money hasn’t been returned and goods were sent anyway.
I’ve spoke too 3 customer team members and nothing has been resolved.
I won’t be back

1 comment
Pet Circle
Pet C.Pet Circle
Jgb

JgbWembley

Delivery customer service dreadful

published

I have sent 3 emails, made 4 phone calls trying to locate my delivery.
The item couldn't be delivered to my address so the usual process, is that it is delivered to a POP store close by. This has not been done, the driver left a card in the letterbox that didn't even relate to my delivery it was for someone else. I am getting no response, just a standard we have emailed the depot. I can't even go to the depot and pick it up! this is truly outrageous. Never again.

4 comments
Pet Circle
Pet C.Pet Circle
Jgb
Jgb

I will email you Anita and see if you can get this resolved as no one else can.

Pet Circle
Pet C.Pet Circle

Great prices and very quick delivery

published

Very competitive pricing and a great variety of products with extremely quick delivery - I have a product on auto delivery every four weeks and they have not missed a beat - highly recommend

1 comment
Pet Circle
Pet C.Pet Circle
Sonia T

Sonia TSouth East Queensland, QLD

  • 8 reviews
  • Verified customer

DO NOT ORDER FROM THIS COMPANY

published
4 comments
Pet Circle
Pet C.Pet Circle
Sonia T
Sonia T
Sonia T
Sonia T

Please advise your “customer service” staff to discontinue harassing me via email. I do not want any more contact from them or anyone at Pet Circle. Stop harassing me and sort out your delivery issues YOURSELF.

Really pleased with service

published

Ordered a combination of things which were delivered on time and met expectations. Intend to continue to use Pet Circle for future gifts and treatments for our Fur Baby, Golde.

1 comment
Pet Circle
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Page 4 of 217
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Questions & Answers

Brian

Brianasked

On 20 April 2020, I paid $62.85 for 5 kg packs of GOLDEN COB Finch Mix, 5KG. However, I have not received them, any email nor any tracking. These packets are now showing as being for less at $18.39 each. A week ago, I notified Pet Circle of this missing order but have not received any response. I am again requesting someone at Pet Circle to look into this for me. My card account for this transaction was emailed. Previous requests references are Untitled tickets 1481848, 1481850, 1481852. Thank you for your anticipated response.

1 answer
Pet Circle
Pet C.Pet Circle

Hi Brian,

Thank you for sending us this message, and my apologies for any confusion or frustration caused regarding this issue.

I can see our team sent you through an email regarding this however I apologise if you are tey to see our response, I will be sure to send this again for you as I can help you directly this way. Please do also check your junk and spam folders in case the reply has gone into those folders.

Kind regards;
Jade.

Robyn H.

Robyn H.asked

Good morning, my order no 5164934 has not been delivered despite an email saying it has been.
Thanks you
Robyn

2 answers
Felicia Lim T.
Felicia Lim T.

Don’t even bother with them, Robyn. I reckon you’re better off just cancelling the order and asking for a refund

Pet Circle
Pet C.Pet Circle

Hi Robyn,

So sorry to hear your order has not arrived yet - I will investigate and email you via the email provided on your account.

My apologies.

Kind regards,
Anita.

Karen C

Karen Casked

How can I order. I am half way through and trying to pay online with credit card and it won’t go any further Karen C

1 answer
Pet Circle
Pet C.Pet Circle

Hi Karen C,

Thank you for getting in contact with us, I am sorry to hear that you are having some trouble making an order.

I am unsure of the issue however feel free to contact our customer service staff for assistance via chat on the Pet Circle website, email to sales@petcircle.com.au or you could send me an email directly, just "ATTN: Jade" when sending the email through with your Product Review user name and email address so that I may assist you further.

Kind regards;
Jade.

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