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Pet Guardians

Pet Guardians

4.9 from 29 reviews · View Statistics

Reviews

4.9

29 reviews
5
(28)
4
(0)
3
(0)
2
(0)
1
(1)
  • Product Quality
    5.0 (11)
  • Return Claim MadeYes (1) · No (15)
  • Shipping
    5.0 (11)
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Joe
JoeSouth East Queensland, QLD

6 star service.

published

If there were 6 stars, I would give them 6 golden stars for price, speedy service and fabulous communication. I will not go anywhere else for my dogs meds (Apoquel).

Product Quality
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1 comment
Pet Guardians
Selena B.Pet Guardians

Thank you Joe for your kind words. We appreciate your continued support.

Anne-MArie
Anne-MArieSouthwest, VIC
  • 2 reviews
  • 5 likes

So quick and easy

published

Easy to order the required script info and so quick to deliver! Simply scanned the script and ordered - at less than half the cost of getting the meds from the vet yet its the exact same product. 4 days from ordering to delivery!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Pet Guardians
Selena B.Pet Guardians

Thank you Anne-Marie for your lovely feedback. We are pleased to be able to save you $$ on your pets medication.

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0.0
(1,234)
BFM
BFMFar North Queensland, QLD
  • 2 reviews
  • 2 likes

Excellent Service

published

I've used Pet Guardians for at least two years now & I can't fault their service. Time line is prompt & follow up is the same. Price is the best I've found so far but wouldn't look elsewhere as I know they go the extra mile to help, whenever I've had to call them they are so easy to deal with. They have just filled a last minute medication order prior to Xmas break, which has arrived sooner than I expected.

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Glenn
GlennSouth East Queensland, QLD
  • Verified

Charged for unavailable product and still no refund

published

I ordered product from their website (shown as in stock) that they then said was unavailable. However, 2 days later they charged my credit card and now 2 weeks later they are still failing to refund.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Pet Guardians
Selena B.Pet Guardians
Buyer
BuyerGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Fantastic service

published

Used Pet Guardians for the first time for prescription medicine. I received the items quickly and their customer service was exemplary and the medicine was a great price. Will definitely use again and would recommend to others.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Robbie
RobbieNorth Queensland, QLD
  • 2 reviews
  • 1 like

Friendly, fast and reliable service.

published

Always helpful, the right price and products arrive very quickly. Pet guardians offer great advice on alternatives to medications, and pet products. Have been and will be shopping with them for years.

Incentivised ReviewNo
Return Claim MadeNo
Jessica
JessicaSydney, NSW
  • Verified

Outstanding

published

I have been using Pet guardians for years. They have always been reliable, responsive, excellent value and the customer service has been outstanding. Just recently they responded so professionally to an issue I had where a packet of food had been accidentally damaged in transit, investigating with the courier and then replacing it straight away. I highly recommend them.

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Incentivised ReviewNo
Jade G.
Jade G.South East Queensland, QLD

Great compnay

published

Wonderful company offering fast and reliable service. Have been buying from them for years. Highly recommend as I never have to go anywhere else for any of my dogs needs.

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KatT
KatT
  • 7 reviews
  • 2 likes

Very helpful

published

Assisted me to obtain currently 'out of stock' medication for my elderly cat which was very much appreciated. Now that the global CoVid19 virus has virtually shut down the world, without Pet Guardians assistance, life for my 16.5 yo blind cat would have been a little bit more difficult. Thank you!

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Finley and Pexion

published

My dog Finley suffers from epilepsy. He is medicated with Pexion which I used to get from his vet. I now get his meds from Pet Guardians for less than half the price. You people at Pet Guardians are so efficient, so customer focused and a pleasure to deal with. Finley thinks you are pretty cool as well. At the end of December it will be 79 weeks since he has had a seizure! Thank you

Incentivised ReviewNo
Return Claim MadeNo
Myrto Aretakis
Myrto AretakisGreater Melbourne (Outer), VIC

An outstanding team

published

The team are knowledgeable, patient, compassionate, helpful and super efficient - particularly when I have left orders to the last minute.
Thank you super team; I would not think of going anywhere else!

Shipping
Incentivised ReviewNo
Return Claim MadeNo

Amazing prices and service

published

Thank you so much for the awesome service once again. Really appreciate your quick delivery when running low on my cats medication at half the price from my vets.Highly recommend to anyone, thanks guys!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Pet Guardians
Selena B.Pet Guardians

Thank you Christey, we are so pleased that your cats medication arrives when you most need it and is much more affordable for you. We appreciate your support

Outstanding organisation!

published

Excellent courteous and helpful service with competitive prices. Easy to order, product tracked all the way, prompt delivery of very safely packaged order. Cannot imagine anything could be done better. Supporting charity is a wonderfully caring bonus. Warm thanks!

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Katrina
KatrinaNorth Queensland, QLD

Very impressed customer

published

Excellent service from original conversation, to ordering and tracking of product on sms to my phone and email to delivery at the Post Office and notification of its arrival .I have nothing negative to say. I had overwhelmingly good service. Your prices were good and very competitive as well Nola was an absolute gem to deal with. Thankyou.

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Alyson Vonderlundt
Alyson VonderlundtAU
  • 9 reviews
  • 9 likes
  • Verified

Couldn't afford pet medication without this site

published

Our rescue dog requires lifelong medication, without Pet Guardians we wouldn't be able to afford her ongoing treatment. The local price for a 100ml bottle of her meds is $120 - $140, but I can buy it from Pet Guardians for approx. $60 plus delivery. I've been buying from them for 2 years now and have never encountered a problem (one would think at some stage a prescription has to go missing in the post or something similar) but every transaction has been perfect. Will definitely continue to buy from them and have recommended them to many of my colleagues who have pets and require medication. It's an added bonus that Pet Guardians also assist people on pensions with their vet bills. Cannot recommend them highly enough.

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Questions & Answers

Mrs Smith
Mrs Smithasked

Can you supply a list of veterinarians that are happy to provide written vet prescriptions to purchase their own products elsewhere and what fees and charges would that involve, ie does Pet Doctors Palm Beach provide prescriptions to purchase from you?.

2 answers
oridpete
oridpete

dog rock vets Albany wa

Sandra
Sandra

Kwinana Vet and WAVES - though they both charge for the actual prescription.
About $25 for six months from WAVES.

Get an answer from our members and Pet Guardians representatives

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