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It's always easy and fast to claim with Pet Insurance Australia. I'm taking care of a very ill cat, and the last thing I want to do is mess about with administrative problems when I'm sitting in the emergency department with him, so PIA have helped me keep focused on what matters the most. Thanks so much guys - I can't tell you how much I've appreciated your support...
PIA seems to require more documentation than other insurers which makes their claim process slower than it should be. Both items I have claimed took almost 3 months to pay out.
I had my cat also insured with PIA but cancelled it as I wasnt satisfied with their service, but PIA deducted (and later refunded) the cost (approx. $600) anyway.
I do not recommend.
Great claim process
This was the quickest turnaround of any insurance claim I've ever lodged! Pet Insurance Australia handled our claim very efficiently and left us feeling we had definitely chosen the right insurer for our gorgeous puppy.
Excellent claims process
I changed my pet insurance to PIA from another provider about 4 years ago. Since then my crazy border collie has required multiple vet visits for different injuries and illnesses. Providing his past medical history was easy and although some claims were ineligible, I have been gratified by the level of cover he has received. The claims process is easy, quick and you are kept up to date with the progress of the claim. We are having a new puppy join the family in a month or so and she will be signed up for PIA insurance as well.
The best cover for your PET
I've had nothing but a smooth and easy experience with PET insurance Aus! I really appreciate their help and how easy they make the claim process. Highly recommend. Thanks again to all the team at PET Insurance Australia!
So easy and reliable!
PIA is great value. It was extremely easy to set up, customer service are prompt and submitting a claim is SO EASY! We got our claim back within a few days!
Peace of mind and claim resolved very quickly
My claim was for an overnight stay and investigation into blood from bowel movement and lethargy in an emergency weekend vet hospital. My dog was found to have dehydration from severe gastro even though there were no noticeable change to his bowel movements other that sometimes eating grass to clear his bowels. His hospital stay was mainly for re hydration and no invasive surgeries were required.
The claim was processed very quickly.
Refund will be based on services, and in my case from a cost of approx $2,200 I received a refund of $576.16 . ...
Excellent value and service
I set this insurance policy up quite some time ago for my rescue dog. I had a few issues with my first claim as I didn't have his full vet history and I had to make some calls to get that sorted but since then it has been smooth sailing. I believe I'm on one of the top tiers of insurance, which is well worth the cost if you ever have to make a claim. The online portal is easy to understand and I received a letter in the mail advising that I had to upload the test results to receive payment, but once I had uploaded that, money was paid into my a...ccount quite quickly. Luckily Tank's lumps turned out to be benign, and he is back to his usual self. Then there was follow up service from the lovely Nadia, querying how Tank is recovering and ensuring that the service I had received was up to standard.
Easy to submit claim. Quick approval - reimbursement was back in my account within 5 days of submission.
Couldn’t ask for a simpler process.
Thank you Pet Insurance Australia. Great service. LR
Good value very easy to open the online account and very reliable support whe the time to make a claim arrived.
The Petinsurance team has been very efficient in their assistance.
My Dachshund George had had 2 serious problems in the last 6 months, thank goodness I had insurance with PIA. The claim process was very simple and I was very happy with the amounts I received back. I have been with PIA since I got George 6 years ago and have never had any problems at all.
My 4 year old beagle got ill with gastro and had to spend some time in hospital .. I was terribly worried about my baby boy but I knew he was in good hands and I knew that I had pet insurance with PIA so money would not be an issue as from experience they would look after us . Our vet put the claim in on our behalf which was a huge help as well . I highly recommend pet insurance Australia.
My Bulldog Bambam is always getting into mischief. She has had 2 operations within a month . I’ve had several questions for PIA which have been answered promptly and the staff have always been very compassionate which is so nice.
The turn around for when I submit my claims to when I get my refund is also very quick. I have been with PIA for over 15 years, I highly recommend them and wouldn’t be without them.
Fast & Simple
Our big boy Louie was rushed to emergency late Sunday night with what they thought was an obstruction, he went in for emergency surgery at about 10 pm on that Sunday night. It was a rough night for all involved but turns out he had a serious case of gastro, and has fortunately made a full recovery.
PIA were so amazing to deal with in such a stressful time, our vets were actually able to put the claim in on our behalf, and only a week later we got our benefits in the account (which was not a small amount, over $3000)
I couldn't recommend PIA high enough for making an emergency claim so easy and stress free. Great work!!
- Pet Essentials
- Verified customer
When we adopted a boisterous male dog we looked into pet insurance (accident) for the first time. PIA were by far the cheapest - in fact, when I reviewed the premium after the first year they were still the best, even after other companies applied a 30% discount. So I was somewhat apprehensive when we did need to make a claim, wondering if low premiums meant poor service. Happily, the claim process was incredibly easy and straightforward and our claim was approved very quickly. I can highly recommend PIA based on our experiences.
Well done. Alfie was bitten by a bee. Our claim for emergency care was processed promptly and the communication with us was excellent. Very happy with the service. Regards. Greg
Bit of a drama to claim and insurance premium skyrocketed right after claim.
Claim process was messy. It was back and forth between insurance company who not only messed us about at a very stressful time, but also messed the emergency hospital about on the phone (after insurers asked the emergency department to call them to supply information).
Once it was all approved, our premium was increased by 43%.
My dog Pepita was injured in a car accident and as well as nearly dying she almost lost her hind leg. Thanks to teh cover with PIA we were able to not only save her life but manage to salvage the use of her leg. If we didn't have the cover we would have not been able to give her teh second chance she has!
Very smooth and easy claim process
Portal easy to make claim . Money came through quickly. Recommend for price and service. I looked around and found this company to be the cheapest and accident includes cruciate ligament surgery. We used it this time for an accident my lab had
Great Service Quick Payment
We have had Insurance with PIA for three years now and each of our dealings with them for our Staffy having accidents has been excellent. Payments have arrived within 1 - 2 weeks after I have forwarded my claim. Cannot fault we are very happy
|Annual Benefit Limit||$8,000|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Illness Cover||Not Included|
|Routine Care Cover||Not Included|
|Tick Paralysis||Not Included|
|Emergency Boarding Fees||$500|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||Not Included|
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