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Brad JenkinsonSydney, NSW
Great service
It's always easy and fast to claim with Pet Insurance Australia. I'm taking care of a very ill cat, and the last thing I want to do is mess about with administrative problems when I'm sitting in the emergency department with him, so PIA have helped me keep focused on what matters the most. Thanks so much guys - I can't tell you how much I've appreciated your support...
1 comment
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Not recommended
PIA seems to require more documentation than other insurers which makes their claim process slower than it should be. Both items I have claimed took almost 3 months to pay out.
I had my cat also insured with PIA but cancelled it as I wasnt satisfied with their service, but PIA deducted (and later refunded) the cost (approx. $600) anyway.
I do not recommend.
1 comment
PIA Management P.Pet Insurance Australia
Hi ATB, I'm sorry to hear of your unpleasant claiming experience and I'd like to have a supervisor take a look into your policy to see why there was a large delay in payout, as this is certainly not t... Read more
he normal length of time. Can I please have your policy number and i'll have someone reach out asap. Thanks, have a lovely Christmas.Similar opinion? Write a review on ProductReview.com.au!
AlexGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
Great claim process
This was the quickest turnaround of any insurance claim I've ever lodged! Pet Insurance Australia handled our claim very efficiently and left us feeling we had definitely chosen the right insurer for our gorgeous puppy.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Alex for your review. I hope your puppy is doing well? Have a great day.
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taminga16Greater Melbourne (Outer), VIC
- 4 reviews
Excellent claims process
I changed my pet insurance to PIA from another provider about 4 years ago. Since then my crazy border collie has required multiple vet visits for different injuries and illnesses. Providing his past medical history was easy and although some claims were ineligible, I have been gratified by the level of cover he has received. The claims process is easy, quick and you are kept up to date with the progress of the claim. We are having a new puppy join the family in a month or so and she will be signed up for PIA insurance as well.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, taminga16 for your feedback on PIA. I hope your Border Collie is doing well and a big congrats on your new furry family member! Very exciting. Have a wonderful day.
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The best cover for your PET
I've had nothing but a smooth and easy experience with PET insurance Aus! I really appreciate their help and how easy they make the claim process. Highly recommend. Thanks again to all the team at PET Insurance Australia!
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Jayde for your review and high recommendation. I'll be sure to share your thanks with the whole team. Have a fantastic day.
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So easy and reliable!
PIA is great value. It was extremely easy to set up, customer service are prompt and submitting a claim is SO EASY! We got our claim back within a few days!
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Christel for sharing your PIA experience on Product Review, and the adorable picture of your furbabe! Certainly brightened our Monday morning. Have a great week.
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Geoff H.Richmond-Tweed, NSW
- 4 reviews
- 1 like
Peace of mind and claim resolved very quickly
My claim was for an overnight stay and investigation into blood from bowel movement and lethargy in an emergency weekend vet hospital. My dog was found to have dehydration from severe gastro even though there were no noticeable change to his bowel movements other that sometimes eating grass to clear his bowels. His hospital stay was mainly for re hydration and no invasive surgeries were required.
The claim was processed very quickly.
Refund will be based on services, and in my case from a cost of approx $2,200 I received a refund of $576.16 . ...Read more
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Geoff for taking the time to share your PIA experience. Would you like me to have a claims supervisor take a look at your claim and send over a breakdown? Please provide me with your policy nu... Read more
mber and I'll have someone reach out asap. Thanks, have a wonderful day.Similar opinion? Write a review on ProductReview.com.au!
Kirsty M.South East Queensland, QLD
Excellent value and service
I set this insurance policy up quite some time ago for my rescue dog. I had a few issues with my first claim as I didn't have his full vet history and I had to make some calls to get that sorted but since then it has been smooth sailing. I believe I'm on one of the top tiers of insurance, which is well worth the cost if you ever have to make a claim. The online portal is easy to understand and I received a letter in the mail advising that I had to upload the test results to receive payment, but once I had uploaded that, money was paid into my a...Read more
ccount quite quickly. Luckily Tank's lumps turned out to be benign, and he is back to his usual self. Then there was follow up service from the lovely Nadia, querying how Tank is recovering and ensuring that the service I had received was up to standard.1 comment
PIA Management P.Pet Insurance Australia
Thanks, Kristy for taking the time to post your feedback on PIA. I hope Tank is doing well. I'll be sure to pass over this lovely comment to our team. Have a wonderful day.
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LNRRichmond-Tweed, NSW
Excellent Service
Easy to submit claim. Quick approval - reimbursement was back in my account within 5 days of submission.
Couldn’t ask for a simpler process.
Thank you Pet Insurance Australia. Great service. LR
1 comment
PIA Management P.Pet Insurance Australia
Thanks LNR for your feedback on PIA. Have a great week.
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SoniaGreater Melbourne (Metropolitan), VIC
Extremely happy
Good value very easy to open the online account and very reliable support whe the time to make a claim arrived.
The Petinsurance team has been very efficient in their assistance.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Sonia for your review and for sharing your PIA experience. I'll be sure to pass this over to the hard-working team. Have a great week.
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K JenkinsPerth, WA
Extremely Happy
My Dachshund George had had 2 serious problems in the last 6 months, thank goodness I had insurance with PIA. The claim process was very simple and I was very happy with the amounts I received back. I have been with PIA since I got George 6 years ago and have never had any problems at all.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, K Jenkins for posting your feedback on PIA. I hope George is doing well. Have a great week.
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LisaGreater Melbourne (Outer), VIC
- 2 reviews
Highly recommend
My 4 year old beagle got ill with gastro and had to spend some time in hospital .. I was terribly worried about my baby boy but I knew he was in good hands and I knew that I had pet insurance with PIA so money would not be an issue as from experience they would look after us . Our vet put the claim in on our behalf which was a huge help as well . I highly recommend pet insurance Australia.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Lisa for your high recommendation and review. I hope your precious Beagle is doing well.
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Ang
- 2 reviews
Exceptional service.
My Bulldog Bambam is always getting into mischief. She has had 2 operations within a month . I’ve had several questions for PIA which have been answered promptly and the staff have always been very compassionate which is so nice.
The turn around for when I submit my claims to when I get my refund is also very quick. I have been with PIA for over 15 years, I highly recommend them and wouldn’t be without them.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Ang for your wonderful loyalty and kind words. I'll be sure to share this with the pet-loving team at PIA. Have a great day.
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Katelyn G.Hobart, TAS
Fast & Simple
Our big boy Louie was rushed to emergency late Sunday night with what they thought was an obstruction, he went in for emergency surgery at about 10 pm on that Sunday night. It was a rough night for all involved but turns out he had a serious case of gastro, and has fortunately made a full recovery.
PIA were so amazing to deal with in such a stressful time, our vets were actually able to put the claim in on our behalf, and only a week later we got our benefits in the account (which was not a small amount, over $3000)
I couldn't recommend PIA high enough for making an emergency claim so easy and stress free. Great work!!
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Katelyn for taking the time to post Louie's PIA experience. I hope he's feeling much better. Sending him a big PIA cuddle from the team. Have a great week.
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duckconcerto
- 2 reviews
- Pet Essentials
- Verified customer
Highly recommend
When we adopted a boisterous male dog we looked into pet insurance (accident) for the first time. PIA were by far the cheapest - in fact, when I reviewed the premium after the first year they were still the best, even after other companies applied a 30% discount. So I was somewhat apprehensive when we did need to make a claim, wondering if low premiums meant poor service. Happily, the claim process was incredibly easy and straightforward and our claim was approved very quickly. I can highly recommend PIA based on our experiences.
1 comment
PIA Management P.Pet Insurance Australia
Thanks Duckconcerto for your high recommendation and review. I'll be sure to pass this over to the pet-loving PIA team. Have a great day.
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AnonymousGreater Melbourne (Metropolitan), VIC
- 2 reviews
Alfie
Well done. Alfie was bitten by a bee. Our claim for emergency care was processed promptly and the communication with us was excellent. Very happy with the service. Regards. Greg
1 comment
PIA Management P.Pet Insurance Australia
I hope you are feeling better now Alfie? Those bees can certainly leave you feeling swollen and very very sore. The whole team at PIA sends you a big cuddle. Thanks for taking the time to share Alfie's story Greg, have a wonderful week.
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BrettGreater Melbourne (Inner), VIC
- 2 reviews
Bit of a drama to claim and insurance premium skyrocketed right after claim.
Claim process was messy. It was back and forth between insurance company who not only messed us about at a very stressful time, but also messed the emergency hospital about on the phone (after insurers asked the emergency department to call them to supply information).
Once it was all approved, our premium was increased by 43%.
4 comments
PIA Management P.Pet Insurance Australia
Hi Brett, I'm sorry to hear of this and I'd like to get a supervisor to look into this immediately and help resolve this matter asap. Can I please have your policy number and I'll get one of my team l... Read more
eaders to reach out asap. Thanks, have a lovely day.Policy number is included in my review
PIA Management P.Pet Insurance Australia
Hi Brett, I'm really sorry but I can't see any policy number in the above review? If you can provide this number I'll be able to get someone to help asap. Thanks, have a lovely day.
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Incredible value
My dog Pepita was injured in a car accident and as well as nearly dying she almost lost her hind leg. Thanks to teh cover with PIA we were able to not only save her life but manage to salvage the use of her leg. If we didn't have the cover we would have not been able to give her teh second chance she has!
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Andy for sharing your PIA experience. It's so nice to hear how much of a difference our insurance made during a very scary and uncertain time. I hope Pepita is doing well. Sending her a big PIA cuddle from the team. Have a great weekend.
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Shell64Greater Melbourne (Metropolitan), VIC
- 3 reviews
Very smooth and easy claim process
Portal easy to make claim . Money came through quickly. Recommend for price and service. I looked around and found this company to be the cheapest and accident includes cruciate ligament surgery. We used it this time for an accident my lab had
1 comment
PIA Management P.Pet Insurance Australia
Thanks Shell64 for taking the time to review PIA. I hope your lovely Lab is doing well? Have a great day.
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JennySouthwest, VIC
Great Service Quick Payment
We have had Insurance with PIA for three years now and each of our dealings with them for our Staffy having accidents has been excellent. Payments have arrived within 1 - 2 weeks after I have forwarded my claim. Cannot fault we are very happy
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Jenny for taking the time to review PIA. Have a great day.
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Questions & Answers
Sorry, there are no questions about Pet Insurance Australia Pet Essentials but you can read 97 questions about Pet Insurance Australia.
Details
Category | Pet Insurance |
---|---|
Underwriter | Hollard |
Annual Benefit Limit | $8,000 |
Amount of Vet Bill Covered | Up to 80% |
Minimum Pet Age | 8 weeks |
Accidental Injury Cover | Included |
Illness Cover | Not Included |
Routine Care Cover | Not Included |
Tick Paralysis | Not Included |
Emergency Boarding Fees | $500 |
Lifetime Cover | Included |
Cooling Off Period | 21 Days |
Consultation Fees | $300 |
Cruciate Ligament Conditions | $2,600 |
Waiting Period for Illness | Not Included |
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PIA Management P.Pet Insurance Australia
Thanks, Brad for taking the time to review PIA. I hope your cat has made a full recovery? It's lovely to hear that we are able to reduce some of the stress for you during a very scary time. I'll be su... Read more
re to share you comments with the hardowrking, pet loving team at PIA. Have a great day.