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Peace of Mind
We insure all our Pets with PIA, it takes the financial stress away at a stressful time when our pets aren't well or need help.
We have all our pets insured with PIA as they do what they say they will do for a claim and are easy to deal with.
Made a stressful time so much easier !!
Claims were easy to do.
Processing time was quick.
Our out of pocket expense was put at ease as we received majority of it back and within a week.
Follow up customer service was great.
Absolutely fantastic! Lovely to deal with and very caring and helpful.
Excellent coverage on the policy
I choose and good value for money for the policy. Very caring staff who were very easy to talk to and easy to communicate with.
Quick service for claim
Policy is good value, easy to setup, quick replies and otcome for claims . I have been with this insurance about a year now good experience. provided best customer service ever
This is great
My first big claim was dealt with very promptly and efficiently. I was very impressed with the speed and accuracy. Have been with the company for five years and always found them very pleasant and helpful .
Underwriters Call the Shots!
I tried to switch from Woolworths to Pet Insurance Australia after reading the positive reviews. Got hassled five times by their marketing arm after making an initial internet inquiry. I applied and now the underwriters have complicated and stalled this switch.
I just don't have the time or energy to beg for them to take my business and Pet Insurance Australia have done nothing to help resolve the issues for me. I now also don't have much confidence they would be helpful if I needed to make a claim.
I have a healthy three year old dog. I've never made a claim. No reason not to insure him.
So my advice is don't waste your time.
Positive experiences with PIA
We have been with PIA for 6 years and made several claims for things we never would have imagined happening. PIA has responded quickly and made the process easy. Thankyou
This is perfect! The peace of mind is worth far more then the monthly fee
Thanks PIA!!! I want to thank you for your service. I unfortunately last year I lost my beautiful 10 year old cat to a sudden illness. My vet couldn’t guarantee, success of surgery, and the procedure could cost thousands. To say it broke my heart was an understatement. It’s been 5 months since my best friend/child left this world and it’s still painful. I have just purchased a policy with these guys, and just knowing I’m covered for any nasty surprises, that come my way, just having the financial stress lifted is a breeze. Knowing I will never ...have to say goodbye because money won’t be apart of the stress. And the fact PIA is a family based company, just shows that they care about our pets. I hope I don’t have to deal with you for a few more years yet.
Super Happy... this is an excellent service such a life saver to have this insurance
This policy is good value and very easy to set up
I have lodged many claims and very prompt to resolve them as our Freddie has many allergies which is on going
I’ve been with pet insurance for 2 1/2 years now and very are happy ... thanks PIA
Really easy to claim and very fast after our dog ingest too much grass and needed to have emergency surgery on a Saturday night, thank you PIA you were very helpful!
We could provide the care our girl needed to stay alive
PIA was amazing when it came to claiming our girls vet stay. Our claim was almost $20k due to her getting Tetanus which required her to stay in ICU for over 2 weeks. PIA allowed us to give our girl the support she needed to stay alive and the claim process was seamless. Thank you PIA, Koda thanks you as well.
Very happy with the service pet insurance Australia provides. Claim process is super quick and easy! Annual premium is competitively priced. Read the PDS and understand exactly what you are and are not covered for before choosing any insurance product that way you will not be disappointed.
PIA is fantastic and easy to deal with. After our pointer had surgery on a hind leg all we had to do was inform the Vet of his Policy number and PIA processed the claim promptly allowing us to care for him and get him back up and running again.
Well and truly worth it.
I do feel the policy is good value and was easy to set up.
Lodging a claim is easy but !! if anything is missing they send you out a letter in the mail and I never receive their mail. I did for the first 2 claims, but have never received anything since. So you need to be on the ball otherwise you may miss out on being paid. I have had insurance for 15mths
The biggest crooks in the pet insurance
I have had my policy for 10 years and have never been able to claim the 80% back that they claim you do get. Not only did I have to pay for major vet bills and only get maybe 1% payment for every bill that would just cover my monthly pet insurance cost they also reset all medical issues every year. So for example your dog had a skin condition problem that is ongoing, the policy renews every year and you have to pay 95% of the vet bill at the beginning of the policy renewal year each year. This is with all conditions!! So if your dog is get sic...k with his pancreas and you pay almost full amount of the bill and let’s say he gets sick again in two months time and you think you finally be able to claim 80% it resets all of this if the policy renewal month is between these periods. My dog was in the most comprehensive cover and I pay $1800 a year I only was able to claim in the past tear $180! Same in the last three years! Beware please do not get this insurance it’s a waist of your good money! I’m so angry that I was taken advantage and now that my poor dog is old and needs medical attention I don’t get any the security that I thought I was paying for!
10+ yrs and no problems or rejected claims
I've used this company for 4 different pets over 10 years. The online claim process is easy and convenient. The process has a quick turn around and I have been happy with the outcome of every claim.
The only downside is the price. The increase in premiums from year to year is unbelievable but I believe this is true for all pet insurance available in Australia. The industry itself needs to be overhauled.
Thank God for their resolution team
Called to check up on my policy,
Apparently I cant change my excess level because I have made one $30 claim. And the consultant also said that every time I renew my pet insurance every year there is a 30 day waiting period again?
However Liana called me back and helped me understand everything.
I’ll be staying with this company due to her and the level of care I have received
- Major Medical Cover
Gives peace of mind
I have been with Pet Insurance for many years, and they settle claims as soon as they can. Just recently my little dog had to have an operation, and his claim was settled quickly and smoothly.
Excellent service, relatively painless and fast claim process
We recently joined PIA having just bought our healthy and beautiful 10 month old dog. Approximately one month into the policy our dog unexpectedly needed to go the vet about five times for a range of unforeseeable reasons, and I was pleasantly surprised at how easy and quick the claim process was. Quite painless, very impressed. Thank you PIA.
Extremely quick and smooth process
Recently we had to make a claim for our 4 month old pup Remi as we had the unfortunate scare of not knowing whether she was bitten by a red belly black snake or not. After a dash to an after hours emergency vet to get checked and undertake a snake test, test results came back negative so we were counting our lucky stars.
The claim process was extremely smooth and reimbursement was made within a week of lodgement.
The only one feedback was when i attempted to lodged a request online to provide my vet with a claim number so they can share the c...
|Annual Benefit Limit||$15,145|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Included|
|Emergency Boarding Fees||$1,200|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||30 Days|
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