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Very happy with the service pet insurance Australia provides. Claim process is super quick and easy! Annual premium is competitively priced. Read the PDS and understand exactly what you are and are not covered for before choosing any insurance product that way you will not be disappointed.
PIA is fantastic and easy to deal with. After our pointer had surgery on a hind leg all we had to do was inform the Vet of his Policy number and PIA processed the claim promptly allowing us to care for him and get him back up and running again.
Well and truly worth it.
I do feel the policy is good value and was easy to set up.
Lodging a claim is easy but !! if anything is missing they send you out a letter in the mail and I never receive their mail. I did for the first 2 claims, but have never received anything since. So you need to be on the ball otherwise you may miss out on being paid. I have had insurance for 15mths
The biggest crooks in the pet insurance
I have had my policy for 10 years and have never been able to claim the 80% back that they claim you do get. Not only did I have to pay for major vet bills and only get maybe 1% payment for every bill that would just cover my monthly pet insurance cost they also reset all medical issues every year. So for example your dog had a skin condition problem that is ongoing, the policy renews every year and you have to pay 95% of the vet bill at the beginning of the policy renewal year each year. This is with all conditions!! So if your dog is get sic...k with his pancreas and you pay almost full amount of the bill and let’s say he gets sick again in two months time and you think you finally be able to claim 80% it resets all of this if the policy renewal month is between these periods. My dog was in the most comprehensive cover and I pay $1800 a year I only was able to claim in the past tear $180! Same in the last three years! Beware please do not get this insurance it’s a waist of your good money! I’m so angry that I was taken advantage and now that my poor dog is old and needs medical attention I don’t get any the security that I thought I was paying for!
10+ yrs and no problems or rejected claims
I've used this company for 4 different pets over 10 years. The online claim process is easy and convenient. The process has a quick turn around and I have been happy with the outcome of every claim.
The only downside is the price. The increase in premiums from year to year is unbelievable but I believe this is true for all pet insurance available in Australia. The industry itself needs to be overhauled.
Thank God for their resolution team
Called to check up on my policy,
Apparently I cant change my excess level because I have made one $30 claim. And the consultant also said that every time I renew my pet insurance every year there is a 30 day waiting period again?
However Liana called me back and helped me understand everything.
I’ll be staying with this company due to her and the level of care I have received
- Major Medical Cover
- Verified customer
Gives peace of mind
I have been with Pet Insurance for many years, and they settle claims as soon as they can. Just recently my little dog had to have an operation, and his claim was settled quickly and smoothly.
Excellent service, relatively painless and fast claim process
We recently joined PIA having just bought our healthy and beautiful 10 month old dog. Approximately one month into the policy our dog unexpectedly needed to go the vet about five times for a range of unforeseeable reasons, and I was pleasantly surprised at how easy and quick the claim process was. Quite painless, very impressed. Thank you PIA.
Extremely quick and smooth process
Recently we had to make a claim for our 4 month old pup Remi as we had the unfortunate scare of not knowing whether she was bitten by a red belly black snake or not. After a dash to an after hours emergency vet to get checked and undertake a snake test, test results came back negative so we were counting our lucky stars.
The claim process was extremely smooth and reimbursement was made within a week of lodgement.
The only one feedback was when i attempted to lodged a request online to provide my vet with a claim number so they can share the c...
Allows you to do the best for a beloved pet
I have had the major medical cover for my Bernese Mountain Dog since she was a puppy. She was recently very unwell and needed a major operation. PIA were thoroughly supportive and their ‘gap ‘ payments organised through my veterinary practice took the financial worry away so that I could concentrate on her recovery. She is now much better.
Who would have thought there would be an insurance company that genuinely cares about you and your pets!
After years of saying to myself pet insurance isn’t worth it, I decided to get it, as I have three sporting dogs, so at least I could rest easy if they were to get injuries or something from being so active. Never did I imagine I would be making a claim in the first two months for one of my little dogs who was diagnosed with Inflammatory Encephalitis!
PIA have been fantastic to deal with through the whole process, and fastest claims ever!! So thankful PIA also offer GapOnly, it’s truly a life saver as there is no way I could have come up with ...
So glad we took out PIA insurance!
I’ve been with PIA for almost 3years, I have a policy for both of my dogs. While it does feel expensive at first, it’s an absolute god send when something goes wrong. I never want to have to make the decision between money & my dogs life!
The PIA website is very easy to navigate and the online claim process is simple and easy to use, and you can easily track the progress of your claim online.
Sometimes they can be hard to contact on the phone, but for the most part I haven’t needed to do this.
I would recommend to friends, and I will sign my next pet up with PIA.
PIA are marvelous as usual.
I can't rave enough about PIA pet insurance. The claim process is so simple and the payments are so quick. I tell everyone I know that has a pet, that they should be with PIA.
Best value for money & easy to work with, with lovely staff.
1st & 2nd dog policies were very easy to set up, 10 minute phone calls & all sorted.
They've proven to be very easy to work with, as my vet lodges claims & receipts directly with my Policy number and I can view claims & benefits online.
They tried to scam me
I have PIA insurance for my French bulldog for while and I got a new pup in few days ago and i checked PIA quote on PIA website and its say $31.20 for Major Medical Cover and its say need to ring PIA to add another pet so I did. Michael on the phone say its will cost $35.20 per month include 2nd pet discount?!
Thank god for pet insurance!
In March earlier this year my gorgeous little pug dog Dolly had a terrible accident. I was inside the lift, Dolly was outside still on her lead and the lift doors closed unexpectedly. I put my hand in the lift door to open it but it closed on my hand. So I went up and as the lead was still attached it dragged Dolly up to the height of the lift door - 2 metres (thank-god she was in a harness). The lead snapped and dropped her to the ground. She ended up dislocating her hip & had a stress fracture in the ball of her femur. They removed the ...ball of her femur.....and she is back to her playful, cheeky self. I have been with PIA since 2018. Even though Dolly's accident was at the start of COVID there was only a 3 week wait on my claim (prior to COVID I found that claims were actioned within 2-3 days of the claim). Can highly recommend PIA.
Love Pet Australia Insurance, highly recommended on quick and efficient services
Lodged a claim during these challenging 2020 COVID times and was processed in a fortnight. Love Pet Australia Insurance. Pet Portal was so easy to use and load documents. Thank you!
Thanks again. Easy Pet Portal interface to lodge the claim, efficient service and quick and correct settlement within 1 week
We've been very pleased with PIA service from the outset. We've been with PIA about 5 years.
Great - pet insurance has been a godsend. We would have still paid for surgery but this certainly softened the blow!
The PIA policy is good value for money; the online claims process is fast and user friendly; staff are always helpful and courteous; and they always follow up after treatment to see how our best mate is going!
Quick - Easy and Helpful
Pet Insurance Australia have been great in what has been a very difficult time for us and our puppy! They have been quick and super easy to deal with thus far!
|Annual Benefit Limit||$15,145|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Included|
|Emergency Boarding Fees||$1,200|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||30 Days|
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