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Thanks again. Easy Pet Portal interface to lodge the claim, efficient service and quick and correct settlement within 1 week
We've been very pleased with PIA service from the outset. We've been with PIA about 5 years.
Great - pet insurance has been a godsend. We would have still paid for surgery but this certainly softened the blow!
The PIA policy is good value for money; the online claims process is fast and user friendly; staff are always helpful and courteous; and they always follow up after treatment to see how our best mate is going!
Quick - Easy and Helpful
Pet Insurance Australia have been great in what has been a very difficult time for us and our puppy! They have been quick and super easy to deal with thus far!
Glad to have received our claims on time under the current COVID situation
Policy claim has been a considerable value & was set up smoothly
Lodged claims have been processed well under a weeks time
Holding membership for the last 2 years now
We really appreciate the timely processing
PIA was very supportive
The PIA policy was quick in responding to our submission for a surgery our pet had to go through after they found a Sarcoma lump, from three fatty lumps he had in his body. They covered a good amount of the cost, as the premium of our coverage stated. We were very happy with the result and again were reminded of how helpful it is to have health insurance for one's pet.
5 months into policy our dog needs surgery wasn’t covered until 6 months and only half the amount covered for surgery
Do not insure with PIA they don’t cover your claims enough don’t have any compassion for your pets only your money stay away go look elsewhere as I’ve done with RSPCA
This has saved us thousands of out of pocket $!
Pet Insurance Australia is by far the best pet insurer out there. We used them for all our routine visits and vaccinations up until 2020. In 2020 we found out our dog had cancer. He needed major surgery to have it removed and follow up visits. We have had major cover all along at were extremely delighted to find out we were able to apply for gap only through our specialist hospital! The claim process has always gone smoothly, I always get reply emails to any query in a very timely matter and the team at PIA have always been very clear and under...standing. The claim process through the portal is very easy to use, the only tricky part of claiming online is providing vet consultation notes ( most vets will not happily give these to you) So we decided to take a photo of a note stating' vet will email through consultation notes to PIA directly'. The vet emailed notes directly along with our insurance number. Claims have always gone through! Have recommended PIA to friends and family and would not hesitate to recommend to anyone looking for pet insurance.
- Major Medical Cover
- Verified customer
Great insurance product; fits our needs perfectly!
We’re very happy with our major medical plan; and very lucky to have taken it when we got our cat: she was diagnosed with a chronic condition that would have ended costing us an awful lot of money.
PIA customer service people are kind, process claims fast, answer all your questions and so far have been very honest dealing with our numerous invoices (no arguing). I could not think of not having pet insurance, now and in the future, and PIA are great!
Yes the policy was of great value for money. I submitted two 3 claims between the period May-June 20. My claims were processed with ease and in a timely manner.
Was able to get some money back from a claim but not all of it. Had ridiculous policies like they’d cover surgery but not the blood test you need to have before surgery. Tried to leave, because we made 1 claim for 1 of our dogs(that we only got some money for) we had to continue paying for 6 months to finish the policy, without cover for that dog. Then the other dog who has had no claims should of been able to have no claims refund but then they decided that we couldn’t have that because we had been paying weekly not annually.
Waste of money!! Make a seperate bank account and save yourself. Pet insurance is the biggest Joke ever!!! Read terms and conditions very carefully!
Tiger Snake ...Jack Russell
Our Jack Russell was bitten by a tiger snake..
We rang the vet as we are not in a town they were to meet us there where they administered snake anti venine
Thanks to the vet and their diligence they saved her a few days in intensive care...she finally came home skinny but alive as snake bite takes their mussell
I put a claim with Pet Insurance in via email when I received the large bill from the vet ...the claim with Pet Insurance was delt with swiftly
I would highly recommended Pet Insurance as we have 2dogs ,as I felt it is good value and the people that work are very helpful
And we have been with Pet Insurance 5 years
Great Value for Money and fast response.
The policy is of good value.
The Self service is nice and my Vet and Hospital managed the claims for me which was easy.
I have been with the insurance for 8 years.
when i sign up the webIt said effective from 8th Maythey refuse to claim for placing the condition on 9th May with waiting periodit's like misleading advertising. I really regret choosing this insurance
Easy process to set up but claims process a bit disappointing
My greyhound required two surgeries in January 2020, on 2 toes on different feet. Both claims were rejected stating pre-existing condition (broken nail) from his vet report before I adopted him. It was a very impersonal letter with the condition and date inserted. With the adoption paperwork (including vet report) I received, I did not foresee that he had any pre-existing condition. Be sure to check what is included as a pre-existing condition. Both were injuries caused by accidents (that could happen to any dog), and were not caused by any med...ical condition. I had taken major medical cover to ensure that he would be covered, but I ended up in a very stressful situation. After the claims being rejected several times, I was eventually reimbursed for one of the surgeries (I got back a quarter of the overall cost).
No surprises in my claim process, simple and efficient.
It took approx. 2-3 weeks for the claim to be processed.
The claim receipt had all detailsed explained with full amount that I paid and claimable amount.
PIA makes pet insurance a simple, hassle free protection for my pet and I.
Brilliant Service / Quick Process
Each & every time PIA has processed our claim very quickly, within days and refunds in our bank account in under a week. Cannot ask for better service or insurance cover.
Good coverage / easy process
Good coverage and easy process to follow to get the benefit. Just a couple of emails, calls or follow ups in the vet office aloud to get paid in 7 days tops.
PIA is a must especially when you live in rural victoria
We have been with PIA now for 2 years ,December 2019 millie one of our cats was snake bitten she spent 3 weeks at the vet who lodged our claim to PIA the claim was processed within 5days . 3 weeks later max got bitten by a snake again a 3 week stay at the vet again the vet lodged the claim to PIA and once again it was settled within 5 days so cannot praise PIA enough.
Prompt & Easy!
When my dog had surgery to remove a toe, I submitted the invoices and paperwork online and within days our rebate was paid. No questions & no issues.
We have now been with PIA for a few years and would highly recommend them to any pet owner. Problems arise and it’s good to know that you are covered for any issue - major or minor....
YEARS and YEARS paying THOUSANDS and RIPPED OFF
Pet Insurance Australia.....(PIA)
It is a farce that you charge excess per condition especially necessary euthanasia. I never knew that after paying you mob THOUSANDS of dollars, YES thousands for 3 dogs that when my best mate had to go to sleep I got hooked for another $200. At a minimum excess should be waved for long term customers when euthanasia is required. I will be "outing" you lot on Social Media because I believe that most of your very loyal customers such as myself dont realise your clever wording is per condition.....HIGHWAY ROBBERY. February will be my last month with you muppets, im taking my hard earned dollar elsewhere
|Annual Benefit Limit||$15,145|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Included|
|Emergency Boarding Fees||$1,200|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||30 Days|
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