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Pet Insurance Australia Major Medical Cover

Pet Insurance Australia Major Medical Cover (page 3 of 4)

4.1 from 72 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

  • Value for Money
    4.1 (58)
  • Transparency
    4.3 (55)
  • Customer Service
    4.3 (59)
  • Claim Resolution Time<1 week (23), 1-2 weeks (22), 2-4 weeks (5), 1-2 months (5) and 3+ months (1)
  • Claim ApprovedYes (54) · No (3)
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Spinal surgery - quick reimbursement

published
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Marija for sharing your PIA story. Sending Pockets a big PIA cuddle from the team. Have a wonderful day.

Esty

EstySydney Surrounds, NSW

They really care about our pets

published

Our pets recently arrived from overseas and I selected PIA for medical cover. Our one dog developed cruciate ligament problems within 4 months of arriving in Australia. Fortunately I had paid for the cruciate ligament checks and had a waiting period waiver on file, nevertheless on a quote of 8000 dollars for a bilateral surgery, we were grateful that PIA approved the surgery as they could have asked us to do one at a time over two years. This would have meant two surgeries and recovery periods. Our pet is recovering nicely and I just want to thank PIA for the professional caring service. You guys rock!

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Esty for your taking the time to share your PIA experience. I hope your dog is doing well after surgery. I'll be sure to share your lovely comments with the team. Have a super day.

Steer clear

published

Extremely poor service. Would not recommend to anyone at all ever. Steer clear. I would never sign up to this insurance again. What a complete waste of time and money.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Pie. I'm really sorry to hear of your thoughts with PIA and I'd love to help resolve this. Can I please have your policy number and I'll have a senior supervisor reach out asap. Thanks, have a great day.

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PIA is a godsend!

published

I have been with PIA for my staffy for about 5 years and have made numerous claims as my dog ended having a lot of health issues. PIA makes it super easy to lodge a claim and is so prompt with paying my claims. Makes it extremely stress free. Thank you PIA! I would be in a world of financial stress without you.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Annabella for your review. I hope your precious Staffy is doing well. Have a fantastic week.

So glad to have this cover

published

My dog has had two cruciate ligament tears (back left knee and back right knee) in the last couple of years. In both cases, the claim was paid within a few weeks and covered a significant amount of my quite large vert surgery bills!

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Cliff for taking the time to review PIA. I hope your dog has made a full recovery from their cruciate ligament treatments. It's great to know PIA was able to take a little of the stress away during this time. Have a wonderful day.

Sonya R.

Sonya R.Northeast, VIC

So glad to have this cover

published

We have had this Policy since our Staffy was 4 months old. He is 8yrs now and recently a large lump appeared on his Left Shoulder, whilst his Left Back Leg started to present painful! This company have been amazing to deal with even advising me of Pre-Authorisation forms the vet could fill out for pending surgery to see if we were covered. Having his surgery we now know we will get 80% back. Wonderful, I could not recommend them highly enough.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Sonya for sharing your Pet Insurance Australia experience and your high recommendation. I hope your precious Staffy has made a full recovery from surgery. Have a lovely day.

Quick claim

published

Recently my dog is diagnosed SA, a skin issue cause by immune system. I claimed the biopsy test and also the capsules for my dog. However, the fortnightly payment goes up little bit, hope it won't goes up too much for the next policy year.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Gina, thanks for taking the time to review PIA. Would you like me to have a policy expert reach out in regards to your premium? If I can just please grab your policy number I can get someone to make contact asap. Thanks, have a wonderful day.

Lea Wilkinson

Lea WilkinsonHunter Region, NSW

  • 2 reviews

So pleased i chose PIA

published

I Joined PIA 3 year ago Setting up my policy was easy. I have lodged a few Claims and found PIA, to be excellent in resolving my claim within weeks.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Lea for taking the time to review PIA. Have a wonderful day.

Tanya Morgan

Tanya MorganCampbell 2612, ACT

Such a valuable investment

published

Our Chow, Yogi Bear, was limping and we thought it would be a minor issue. Ended up being quite a major medical intervention and expensive. Thanks to PIA, we were out of pocket for way less than anticipated. The process of claiming was totally seamless. Our vet did the lodgement and we had a cheque in our hands in less than a week. Thanks PIA. You've exceeded our expectations. Happy to report that Yogi is back to being 100%.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Tanya. Thanks for sharing yours, and Yogi's, PIA experience. So happy to hear that Yogi has made a full recovery. Have a wonderful day.

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Charj

CharjPerth, WA

Fantastic service when needed

published

My dog ate some poisonous nuts and needed emergency treatment. Once they received all the right paperwork ( which did take a while!) They paid out promptly and fully.

Very happy with the service.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Charj for taking the time to review PIA. Have a great day.

Mike

MikeSydney, NSW

Confirmed its worth having Pet Insurance

published

PIA operator I spoke to was sympathetic to our pets medical problem and seemed well trained. She was quick to confirm our cover. PIA was prompt to reimburse our vet bills.
Thanks

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks Mike for taking the time to review PIA. I'll be sure to pass on your lovely comments to the team. Have a great day.

Princess

PrincessGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Fantastic insurance I have been with them 2 years so happy with them. Thank you.

published

Really easy to lodge a claim..
friendly service.i am happy with this insurance as it is my first time having a pet and insurance.
Policy is good value. I have been with them 2 years. Fast in lodging claims.

2 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Princess for taking the time to review PIA. Have a wonderful week

Princess
Princess

Your welcome so happy you are always here for us...

Lisa

LisaSydney Surrounds, NSW

Best Insurance Experience Ever

published

We got our new Great Dane puppy insured when he was 12 weeks old. 4 days after, he was involved in an accident with our horse and sustained dreadful injuries. PIA helped us out with covering his vet expenses. Couldn't be happier

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Lisa for sharing your pup's story. I hope he has made a full recovery from his accident? Have a lovely weekend.

regnault

regnault

  • 3 reviews

Extremely satisfied with both staff and service

published

My payment for our dog's treatment came through at the same time Pet Insurance was getting a bad wrap by Choice. I couldn't disagree more with Choice. PIA proved to be excellent value for money.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Regnault for taking the time to write a review and for voicing your feelings regarding Choice, it was rather sad that they didn't speak with more pet insurance clients. Have a great day.

Dawn L.

Dawn L.South East Queensland, QLD

Great fast service and cover. Thanks!

published

My beloved Cavvy recently had to have MRI and treatment for a suspected stroke/neurological issue. I sought pre-approval before the procedure, and received a postive response very quickly. The whole online claim and refund process was effortless and really helped knowing that it wouldn't be stressful. Very happy with the service and cover.

2 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks Dawn for sharing your story. It's lovely to know PIA was able to help during such a terrifying experience. I hope your beloved Cavvy is doing well? Have a wonderful weekend

Dawn L.
Dawn L.

Thank you!

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Paul

PaulHunter Region, NSW

  • 2 reviews

Great help with our budget rather than going into debt.

published

Policy is good value and good back up when the vet bills come in. Not being able to insure a pet once they turn 9 years isn't good as this is when the bills really start.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia
Clare

ClareSydney Surrounds, NSW

  • 3 reviews
  • 1 like

They will try not to pay you.....be warned!

published
3 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Clare. I'm sorry to hear about your experience and I'd love to help. Can I please have your policy number and I'll have a Supervisor reach out asap. Thanks, have a great weekend.

Clare
Clare

I provided the policy number with this review as required!
PI08166761

Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Wonderful thanks Clare a supervisor will be in touch very soon.

Kerry

KerryGreater Melbourne (Outer), VIC

Process was so easy and quick!!

published

The process of lodging the claim was very easy and I was reimbursed for the vet costs in a week.
I'm very happy with PIA and would definitely recommend to others

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Kerry for your recommendation and review. Have a lovely afternoon.

Jock

Jock

  • 5 reviews

There when you need them

published

I feel the policy is good value, small claim was handled very quickly, been with the company for three years now and its nice to have peace of mind in the event something bad happens.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks Jock for taking the time to write a review. Have a great day.

Jenny

JennyCanberra 2600, ACT

Trustworthy - this company delivers.

published

A must have. Outstanding customer service - above and beyond expectation.

Only had the policy for about 6 months when my dog shattered his elbow in an accident. They paid 80% of the treatment and ongoing cost promptly and to the cent, no questions asked. Also happy to deal directly with the Vetinary surgeon, didn't even need to make the claim myself.

Highly recommend!!!

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks Jenny for your review. I hope your precious dog has made a fully recovery from their elbow injury. Have a wonderful day.

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Details

Compare all 3 Pet Insurance Australia
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$15,145
Amount of Vet Bill Covered Up to 80%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverIncluded
Tick Paralysis$1,200
Emergency Boarding Fees$1,200
Lifetime Cover Included
Cooling Off Period21 Days
Consultation Fees$300
Cruciate Ligament Conditions$2,600
Waiting Period for Illness 30 Days
Compare all 3 Pet Insurance Australia

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