Reviewer Photos & Videos
Spinal surgery - quick reimbursement
I have had my dog insured with PIA for 2 or 3 years and I've never had to make a claim for my little one, she's always been so healthy! However, she recently had some slipped discs and became paralysed in her hind legs. Surgery was $7K and PIA were great, Pocket has the major medical cover as she is a big dog and wanted to make sure she was covered for any big dog issues, 80% of my bills were reimbursed within 3 weeks after making the claim. I don't like that it must be paid upfront but there are no pet insurers that do that and PIA, compared t...o others, are relatively cheap. I'm super happy and wouldn't change!! This is pockets first outing 9 weeks post op at our regular cafe Slater Street Bench, and to the beach :) She was socialised with other doggies and was so happy to have a play at the beach off lead!
They really care about our pets
Our pets recently arrived from overseas and I selected PIA for medical cover. Our one dog developed cruciate ligament problems within 4 months of arriving in Australia. Fortunately I had paid for the cruciate ligament checks and had a waiting period waiver on file, nevertheless on a quote of 8000 dollars for a bilateral surgery, we were grateful that PIA approved the surgery as they could have asked us to do one at a time over two years. This would have meant two surgeries and recovery periods. Our pet is recovering nicely and I just want to thank PIA for the professional caring service. You guys rock!
Extremely poor service. Would not recommend to anyone at all ever. Steer clear. I would never sign up to this insurance again. What a complete waste of time and money.
PIA is a godsend!
I have been with PIA for my staffy for about 5 years and have made numerous claims as my dog ended having a lot of health issues. PIA makes it super easy to lodge a claim and is so prompt with paying my claims. Makes it extremely stress free. Thank you PIA! I would be in a world of financial stress without you.
So glad to have this cover
My dog has had two cruciate ligament tears (back left knee and back right knee) in the last couple of years. In both cases, the claim was paid within a few weeks and covered a significant amount of my quite large vert surgery bills!
So glad to have this cover
We have had this Policy since our Staffy was 4 months old. He is 8yrs now and recently a large lump appeared on his Left Shoulder, whilst his Left Back Leg started to present painful! This company have been amazing to deal with even advising me of Pre-Authorisation forms the vet could fill out for pending surgery to see if we were covered. Having his surgery we now know we will get 80% back. Wonderful, I could not recommend them highly enough.
Recently my dog is diagnosed SA, a skin issue cause by immune system. I claimed the biopsy test and also the capsules for my dog. However, the fortnightly payment goes up little bit, hope it won't goes up too much for the next policy year.
So pleased i chose PIA
I Joined PIA 3 year ago Setting up my policy was easy. I have lodged a few Claims and found PIA, to be excellent in resolving my claim within weeks.
Such a valuable investment
Our Chow, Yogi Bear, was limping and we thought it would be a minor issue. Ended up being quite a major medical intervention and expensive. Thanks to PIA, we were out of pocket for way less than anticipated. The process of claiming was totally seamless. Our vet did the lodgement and we had a cheque in our hands in less than a week. Thanks PIA. You've exceeded our expectations. Happy to report that Yogi is back to being 100%.
Fantastic service when needed
My dog ate some poisonous nuts and needed emergency treatment. Once they received all the right paperwork ( which did take a while!) They paid out promptly and fully.
Very happy with the service.
Confirmed its worth having Pet Insurance
PIA operator I spoke to was sympathetic to our pets medical problem and seemed well trained. She was quick to confirm our cover. PIA was prompt to reimburse our vet bills.
Fantastic insurance I have been with them 2 years so happy with them. Thank you.
Really easy to lodge a claim..
friendly service.i am happy with this insurance as it is my first time having a pet and insurance.
Policy is good value. I have been with them 2 years. Fast in lodging claims.
Best Insurance Experience Ever
We got our new Great Dane puppy insured when he was 12 weeks old. 4 days after, he was involved in an accident with our horse and sustained dreadful injuries. PIA helped us out with covering his vet expenses. Couldn't be happier
Extremely satisfied with both staff and service
My payment for our dog's treatment came through at the same time Pet Insurance was getting a bad wrap by Choice. I couldn't disagree more with Choice. PIA proved to be excellent value for money.
Great fast service and cover. Thanks!
My beloved Cavvy recently had to have MRI and treatment for a suspected stroke/neurological issue. I sought pre-approval before the procedure, and received a postive response very quickly. The whole online claim and refund process was effortless and really helped knowing that it wouldn't be stressful. Very happy with the service and cover.
Great help with our budget rather than going into debt.
Policy is good value and good back up when the vet bills come in. Not being able to insure a pet once they turn 9 years isn't good as this is when the bills really start.
They will try not to pay you.....be warned!
My claim for my cat's treatment - and the appeal, has been rejected on the grounds of her presentation being a "pre-existing" condition - untrue! In fact the reason I took the cat to the vet was for a behaviour change. But they say a mention of lumbar hypersensitivity at an appointment for routine vaccinations a year earlier shows a pre-exisiting condition of spondylosis. Even though she still has no definitive diagnosis of this condition AND it wasn't the reason for her presentation AND it wasn't actually the outcome - she actually had a ches...t infection!! But they denied the claim on the grounds of pre-existing spondylosis. I guess they couldn't claim a pre-existing chest infection so they had to hang it on something! I will fight this all the way though. I would not recommend. Update: Nov 2019 - After 2 appeals and an internal dispute resolution review - they admitted it was not a pre-existing condition - and I got paid! It should not be this hard!
Process was so easy and quick!!
The process of lodging the claim was very easy and I was reimbursed for the vet costs in a week.
I'm very happy with PIA and would definitely recommend to others
There when you need them
I feel the policy is good value, small claim was handled very quickly, been with the company for three years now and its nice to have peace of mind in the event something bad happens.
- Major Medical Cover
- Verified customer
Trustworthy - this company delivers.
A must have. Outstanding customer service - above and beyond expectation.
Only had the policy for about 6 months when my dog shattered his elbow in an accident. They paid 80% of the treatment and ongoing cost promptly and to the cent, no questions asked. Also happy to deal directly with the Vetinary surgeon, didn't even need to make the claim myself.
|Annual Benefit Limit||$15,145|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Included|
|Emergency Boarding Fees||$1,200|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||30 Days|
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