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10+ yrs and no problems or rejected claims
I've used this company for 4 different pets over 10 years. The online claim process is easy and convenient. The process has a quick turn around and I have been happy with the outcome of every claim.
The only downside is the price. The increase in premiums from year to year is unbelievable but I believe this is true for all pet insurance available in Australia. The industry itself needs to be overhauled.
Extremely quick and smooth process
Recently we had to make a claim for our 4 month old pup Remi as we had the unfortunate scare of not knowing whether she was bitten by a red belly black snake or not. After a dash to an after hours emergency vet to get checked and undertake a snake test, test results came back negative so we were counting our lucky stars.
The claim process was extremely smooth and reimbursement was made within a week of lodgement.
The only one feedback was when i attempted to lodged a request online to provide my vet with a claim number so they can share the c...
So glad we took out PIA insurance!
I’ve been with PIA for almost 3years, I have a policy for both of my dogs. While it does feel expensive at first, it’s an absolute god send when something goes wrong. I never want to have to make the decision between money & my dogs life!
The PIA website is very easy to navigate and the online claim process is simple and easy to use, and you can easily track the progress of your claim online.
Sometimes they can be hard to contact on the phone, but for the most part I haven’t needed to do this.
I would recommend to friends, and I will sign my next pet up with PIA.
Glad to have received our claims on time under the current COVID situation
Policy claim has been a considerable value & was set up smoothly
Lodged claims have been processed well under a weeks time
Holding membership for the last 2 years now
We really appreciate the timely processing
Yes the policy was of great value for money. I submitted two 3 claims between the period May-June 20. My claims were processed with ease and in a timely manner.
Was able to get some money back from a claim but not all of it. Had ridiculous policies like they’d cover surgery but not the blood test you need to have before surgery. Tried to leave, because we made 1 claim for 1 of our dogs(that we only got some money for) we had to continue paying for 6 months to finish the policy, without cover for that dog. Then the other dog who has had no claims should of been able to have no claims refund but then they decided that we couldn’t have that because we had been paying weekly not annually.
Waste of money!! Make a seperate bank account and save yourself. Pet insurance is the biggest Joke ever!!! Read terms and conditions very carefully!
Great Value for Money and fast response.
The policy is of good value.
The Self service is nice and my Vet and Hospital managed the claims for me which was easy.
I have been with the insurance for 8 years.
Prompt & Easy!
When my dog had surgery to remove a toe, I submitted the invoices and paperwork online and within days our rebate was paid. No questions & no issues.
We have now been with PIA for a few years and would highly recommend them to any pet owner. Problems arise and it’s good to know that you are covered for any issue - major or minor....
Spinal surgery - quick reimbursement
I have had my dog insured with PIA for 2 or 3 years and I've never had to make a claim for my little one, she's always been so healthy! However, she recently had some slipped discs and became paralysed in her hind legs. Surgery was $7K and PIA were great, Pocket has the major medical cover as she is a big dog and wanted to make sure she was covered for any big dog issues, 80% of my bills were reimbursed within 3 weeks after making the claim. I don't like that it must be paid upfront but there are no pet insurers that do that and PIA, compared t...o others, are relatively cheap. I'm super happy and wouldn't change!! This is pockets first outing 9 weeks post op at our regular cafe Slater Street Bench, and to the beach :) She was socialised with other doggies and was so happy to have a play at the beach off lead!
Recently my dog is diagnosed SA, a skin issue cause by immune system. I claimed the biopsy test and also the capsules for my dog. However, the fortnightly payment goes up little bit, hope it won't goes up too much for the next policy year.
- Major Medical Cover
- Verified customer
A must needed product
Policy is good value, policy was very easy to set up, customer service is good however there is a few things this company need to put in place. I have had a claim in for 4 weeks now they need more documents if I didn't ring up to see where it was it would have kept sitting there. However most of the time it's a quick turn over.
- Major Medical Cover
- Verified customer
Scottish shorthair good cover
Claimed alot of the first year kitten expenses and got most of it back. I did pay extra for no excess but for the peace of mind was happy to fork out extra per month for that. Good so far but apart from the usual checkup may be a bit expensive for some. Very easy to setup and calling the call center wasn't too bad as well.
|Annual Benefit Limit||$15,145|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Included|
|Emergency Boarding Fees||$1,200|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||30 Days|
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